Poor Service
Rude staff who will try backtracking and then acting like they're doing you a favour by honouring the time you booked. Also apparently no communication between anyone at Fresh. Added to this a clunky app with it's very unintuitive subscription system.
I have cancelled my subscription and will look for a better service.
Reply from Fresh Car
Hello Drew,
Thank you for sharing your experience with us. We're genuinely sorry to hear about the frustration you’ve encountered, particularly regarding the app and our scheduling system. Your time is valuable, and we understand how important it is for your appointments to be honored as expected.
It’s concerning to hear that you experienced poor communication from our team regarding the timing and location of the service, and we apologise for any inconvenience this caused. We have spoken with the franchise who advised they asked if it was possible for them to come earlier than booked as they had a gap in their day, Once advised it was not suitable for yourself they agreed to keep the scheduled time that was booked. There was no problem with them attending at this time, They just wanted to check if it was okay for them to come earlier.
We're sorry for any confusion. Rest assured, we take your feedback seriously and will work on improving our processes to ensure better communication and reliability in the future. Your input is invaluable in helping us make the necessary changes.
Thank you for bringing this to our attention, We apologise for any inconvenience that was caused.