Difficult to cancel subscription
Signed up for a promotion for free beers, just pay postage. They have now started a subscription service I did not want. They make it unduly difficult to cancel - follow a bunch of steps on their website only to be presented with a number to call during office hours. I believe this is in breach of Unfair Terms in Consumer Contracts 1999 regulations.
Despite what they have advised, no email was received advising of subscription details.
Check all the negative reviews under "beer52 com/wine" - I'm not sure how Trustpilot allow these two profiles to exist simultaneously when they pertain to the same company, but they have somehow managed to filter all the negative reviews into this profile.
Reply from Beer52
Hi There. Thank you for your feedback. We are sorry that you were unaware of our subscription element, we do try to make this very clear at various stages of the sign-up process. You also receive an email once you have signed up detailing your subscription dates, next billing dates and our cancellation policy on our website. Our Ts & Cs are available to view on our website via this link https://www.beer52.com/terms. This is also where you can find our cancellation policy.
We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger or Twitter DM as well as dropping us an email through our support email address via our support desk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of all our emails to our customers. This is also where you can find our cancellation policy. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have
Thanks Beer52