I bought a jacket for my daughter as a Christmas present but the colour didn’t suit her! I send an email on Boxing Day, not expecting a response immediately, but to my surprise lovely Erick responded... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The quality is excellent, the relationship with customer's assistance is nice, kind. Erica was answering my questions very quickly and giving solutions. Only one thing, I will have to loose some w... See more
Company replied
Kristina has been really helpful. Her relies have been fast and she has excellent communication. She has helped with exchange a ring as my other order was too small for me. Thanks for all your help... See more
Company replied
I ordered a beautiful cropped high collar jacket and was very pleased with quality. Service by Erick was great and they were super responsive. Would order from them again
Company replied
Company details
Written by the company
At ZEYA, our mission is to bring you the latest fashion trends in clothing, jewelry, and accessories. We strive to capture effortless confidence and a relaxed yet chic style that welcomes everyone. ZEY A began as a jewelry brand, known for timeless pieces that elevate any look. Over time, as we shared outfit photos featuring our jewelry, people began asking where they could get the tops, jackets, and outfits we styled with it. That's when we decided to expand into the fashion category — offering our community not just jewelry, but complete looks that express their unique style.
Contact info
United States
- zeya-brand.com
3.6
Average
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I purchased a bag that was faulty
I purchased a bag that was faulty , tried to return it, customer service advised me it’s costly to return ,
so i accepted a credit note , couldn’t be fussed with the hassle
I ordered a ring but disappointed with style but because I used credit , not entitled to refund , so I’m left with a faulty bag and a ring that looks very tacky , in my honest opinion I wouldn’t have gave them 1 star, better and quicker delivery retailers out there , and if I had looked at the reviews before , I would never have placed an order in the first place , reviews do matter.
5 August 2026
Unprompted review
Reply from ZEYA
Hi Claire
We’re sorry to hear that your experience left you disappointed, particularly with the faulty bag and the ring not being what you expected. We understand how frustrating this must have been.
Please contact us at support@zeya-brand.com with your order number so we can review your case and see how we can assist you further.
Edelle
Bought a dress
Bought a dress, but i didn't receive it in time, for my party. As took nearly 3 weeks for delivery. When it arrived, I contacted them and spoke to a lady called Aimee, she told me to keep the dress and refunded me half the price of the dress, save sending it back. Pleased with the outcome.
6 August 2026
Unprompted review
Reply from ZEYA
Hey Katy
We’re sorry the dress didn’t arrive in time for your party, but we’re glad Aimee could step in and find a solution that worked for you. It’s great to hear that the resolution made the situation a little better!
Edelle
amazing customer service! thank you!
Thank you so much to Aimee, Erika and Georgie for their patience, kindness, and support in helping me find the best solutions. They were absolutely wonderful throughout the whole process.
The quality and colour of the dress are great as well.
Thank you so much! ❤️
4 August 2026
Unprompted review
Reply from ZEYA
Hi Nina
Thank you so much for your wonderful review! ❤️
We're thrilled to hear you had such a great experience with Aimee, Erika, and Georgie. We'll be sure to pass along your kind words—they'll be delighted to know their patience, kindness, and support made a difference.
We're also so happy to hear that you love the quality and colour of your dress.
Thank you again for your support. We hope you enjoy your new dress, and we can't wait to serve you again!
Edelle
We were very satisfied with how Zeya…
We were very satisfied with how Zeya handled our complaint,i`d especially like to single out Aimee.
30 July 2026
Unprompted review
Reply from ZEYA
Hello Peter
Thank you so much for your wonderful review! We're delighted to hear that you were very satisfied with how we handled your complaint.
A special thank you for recognizing Aimee, she'll be thrilled to know her support made such a positive difference. We truly appreciate your kind words and your trust in Zeya.
If there's ever anything else we can help you with, please don't hesitate to reach out. We look forward to serving you again!
Edelle
BIG SCAM!!!!!
BIG SCAM!!!!!
I bought some suede loafers branded as real suede, and what I received was some cheap shoes in a cheap velvet alike fabric. The shoes smelled so bad of glue and other toxic elements that I had to store them in a seperate room. I complained to ther customer service and yet got absolutely no answer back!
DONT EVER BUY FROM THEM ITS A BIG SCAM
2 July 2026
Unprompted review
Reply from ZEYA
Hey Anette
We're sorry to hear about your experience and sincerely apologize for the frustration this has caused.
We take feedback like this very seriously. Unfortunately, we were unable to locate your order based on the information associated with this review. Please contact us at support@zeya-brand.com with your order number so we can investigate your case and assist you directly.
We'd appreciate the opportunity to review your concerns and work toward a resolution.
Edelle
Terrible quality and sizing
Terrible quality and sizing. Tried to return and they refused to give me return details, offering store credit. I don’t want credit I want to return. I hadn’t realised company was in china or I never would have purchased!! Buyers beware. Son not purchase from here
21 July 2026
Unprompted review
Reply from ZEYA
Hi Caroline
We’re sorry to hear that you were disappointed with the quality and sizing of your item. We understand that when something doesn’t meet your expectations, you may prefer a return rather than store credit.
We’d like the opportunity to look into your case and help find the best possible resolution. Please contact us at support@zeya-brand.com with your order number so our team can review your request and assist you further.
We appreciate your feedback and hope we can turn this experience around for you.
Edelle
Everything was okay the costumer…
Everything was okay the costumer Service is very good
20 July 2026
Unprompted review
Reply from ZEYA
Hey Paula
Thank you for your review! 😊 We’re happy to hear that everything was okay and that you had a good experience with our customer service team. Your support is greatly appreciated!
Edelle
There stylish and very comfortable go…
There stylish and very comfortable go with all my summer clothes what more do you want
24 June 2026
Unprompted review
Reply from ZEYA
Hey Petra
Hi! Thank you so much for your wonderful review. We're delighted to hear you find them stylish, comfortable, and a perfect match for your summer wardrobe. We hope you continue to enjoy wearing them all season long! ☀️💛
Edelle
Reply from ZEYA
Hello Elizabeth
Thank you for your wonderful review! We're so happy to hear that you loved the style, colour, design, and material of your purchase. It means a lot to us that it met your expectations.
Edelle
The quality is excellent
The quality is excellent, the relationship with customer's assistance is nice, kind. Erica was answering my questions very quickly and giving solutions.
Only one thing, I will have to loose some weight)) to fit good those beautiful things.
12 June 2026
Unprompted review
Reply from ZEYA
Hey Tatiana
Thank you so much for your lovely feedback! We’re really happy to hear that you’re pleased with the quality and that you had a positive experience with our customer support.
It’s great to know Erika was able to assist you quickly and provide helpful solutions, that means a lot to us.
We truly appreciate your support and hope you continue to enjoy your pieces 💛
Edelle
Reply from ZEYA
Hey there
So glad to hear you’re loving it 😍🤍 Thank you so much, we really appreciate your feedback!
Edelle
Excellent customer service
I was contacted by an employee promptly.Kristina was very nice and helpful and solved the problem swiftly. It was a very positive customer Service experience.
18 May 2026
Unprompted review
Reply from ZEYA
Hey Sandra
Thank you so much for your kind feedback!
We’re really glad to hear that Kristina was able to assist you promptly and resolve everything quickly. It’s great to know you had such a positive experience with our customer service, we’ll be sure to pass your feedback on to her.
We truly appreciate you taking the time to share this.
Edelle
very pretty
very pretty, even though I’m wearing them day and night there is no irritation on the ears at all. :))
20 April 2026
Unprompted review
Reply from ZEYA
Hey Luise
Thank you so much for your lovely feedback! 😊 We’re really happy to hear you find them very pretty and comfortable enough to wear day and night with no irritation—that’s exactly what we aim for. Enjoy them! 💛
Edelle
Really lovely shorts
Really lovely shorts, great quality, and excellent service from Erika
30 April 2026
Unprompted review
Reply from ZEYA
Hey Lyndsay
Thank you so much for the 5-star review! 🌟 We’re really happy to hear you’re loving the shorts and their quality. We’ll make sure Erika sees your kind words, she’ll really appreciate it 😊
Edelle
I am very satisfied with this brand
I am very satisfied with this brand, both for the quality of the clothes and the customer service. The delivery was fast, the deadlines were respected, and the tracking was clear from start to finish. I also needed a size exchange, and Erick was very responsive and efficient. My new item was sent free of charge and without having to return the first one, which made the experience even better. Nothing to complain about, I highly recommend it!
2 May 2026
Unprompted review
Reply from ZEYA
Hey Charline
Thank you so much for your kind feedback! 😊 We’re happy to hear you’re satisfied with the quality, delivery, and service. We’ll also share your appreciation with Erick, glad he could make your size exchange smooth and easy. Your recommendation means a lot! 💛
Edelle
Jacket that was stolen from my building
I placed an order for a size small leather jacket unfortunately when it was delivered, the package was stolen from my building immediately sent an email to your customer service team and Merriame responded right away. While the package was under investigation, I placed a new order, but unfortunately, the only size you had available was an extra small. Merriame told me I would get reimbursed for the missing package which I was so very thankful about. After placing a new order with a size extra small I discovered a few days later that you restocked the jackets and now a size small was available. I sent an email to Merriame and she said she would try her hardest to see if she could swap out the extra small for small and she was successful.
I can't express the gratitude that I have towards your company. Your customer service quickly responded to every single one of my emails. I am extremely impressed. You have a terrific company, but also wonderful employees thank you so much for helping solve this issue.
9 April 2026
Unprompted review
Reply from ZEYA
Hey Dorothy
Thank you so much for taking the time to share your experience, we’re truly sorry to hear about the package being stolen, but we’re really glad we could help turn things around for you.
Merriame will be so happy to hear your kind words. We’re proud to have her on the team, and it means a lot to know her efforts made a difference. We always aim to respond quickly and find the best possible solution, so it’s great to hear that reflected in your experience.
If you ever need anything else, please don’t hesitate to reach out — we’re always here to help.
Edelle
love the rings!
8 April 2026
Unprompted review
Reply from ZEYA
Hey Laureta
Thank you so much! We’re so happy to hear you love the rings 💛
Edelle
Lovely jacket
Took a while to come but communication was excellent.
Lovely jacket
19 March 2026
Unprompted review
Reply from ZEYA
Hey there,
Thank you so much for your kind words! We really appreciate your patience with the delivery, and we’re glad to hear our communication kept you updated along the way. So happy you love the jacket 💛
Edelle
Erick gave great customer service and…
Erick gave great customer service and sorted out an issue I had very quickly
13 March 2026
Unprompted review
Reply from ZEYA
Hey there
Thank you so much for your feedback! We’re really glad to hear Erick was able to assist you quickly and resolve your issue. We’ll be sure to pass along your kind words to him 💛
Edelle
Shipping takes a while, around 2-3 weeks
Bought a wool coat and it’s great quality
30 January 2026
Unprompted review
Reply from ZEYA
Hey Celyn
Thank you so much for your feedback! We’re glad to hear that you’re enjoying your wool coat and are happy with the quality.
We appreciate your patience with shipping, and we’re always working to make it faster for our customers.
Edelle
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