us.vtoman Reviews 

The power station itself appears to be working fine, the customer service is another thing altogether. You cannot get to speak to anyone which you need to do, as the tracking number you are given sends you to a third party app. If only they’d have said it was a Royal Mail number one would not be worried about the “no information” message on the site used. It now seems that once you part with your cash service levels are next to zero. I do not know who is replying to emails, but either they do not understand what you are asking, or simply ignoring your requests. I believed my station had been delivered to the wrong address as it was put in a ‘safe place’ that I did not recognise. Then told I could not get a refund until the delivery company got it returned - how was that possible on my part???? But for a chance conversation with a neighbour who told me a friend had a parcel placed in her shed and it would never have been found, never mind returned. In short not allowing your customer to say how it should be shipped and mucking about with [rap third party apps and calling it a service means it’s probably the last time VTOMAN gets my custom. I’d steer clear if you are seeking a good service experience. It doesn’t exist. God help me if I ever have a warranty issue.

I have contacted Vtoman on numerous occasions now regarding a fault on my Vtoman 220. I, like others have said, received an email asking for my order number and video of the problem. Like others , I have had no response.
It seems that Vtoman only respond to bad reviews on review sites.
I await your response Vtoman!
Edit. 9 days later still no response to numerous emails. Now having to chase a refund through my credit card company.

I am incredibly disappointed with VTOMAN. As a disabled individual who relies on emergency power backups for critical medical needs, their support has proven to be unhelpful and misleading, consistently failing to honor warranty commitments and delaying responses. Between the late replies and promises that go unfulfilled, this company has shown a complete disregard for customer safety and basic reliability.

Poor customer service, one reference number for 2 parcels. One has been stole during the delivery and not one is helping me to resolve this issue made from them. Ah i bought the shipping insurance too and nothing is changed

Fast and speedy. Thanks very much!

The purchasing and speed of delivery were fine, but...

1) you only sent me 1 tracking number despite two shipments, so I had no idea to expect one package days before the other;

2) the solar panel needs handles on the top edge of each section, so that 1 person can more easily set it up alone, as *I will always be when I need to set it up!*;

3) as to how well the system works, that remains to be seen.

An easy website and a helpful AI assistant. The purchase was quick and I felt confident in dealing with VTOMAN

You’re products are simply the best
Would love to sell them for you

I am experiencing an issue with a warranty return item

Great product st a great price!

I want to share my experience with VTOMAN regarding a FlashSpeed 1500 purchase.

The product I received had a serious defect and potential safety concern. After reporting the issue, I was told I would receive a replacement unit. That was almost 6 months ago.

Since then, the process has been extremely frustrating:

* repeated shipping errors caused by their side
* incorrect delivery information that I had to personally cover costs for
* long delays with no resolution
* constant delays and broken communication

At one point I was offered alternative lower-tier models (FlashSpeed 1000 / 600), but they are not equivalent to the original product I purchased and do not meet my requirements.

After months of waiting and no proper resolution, I requested a full refund instead.

As of now, I still do not have a final resolution.

I would strongly advise others to be cautious and make sure you are comfortable with potential long delays and poor after-sales support before purchasing.

The experience has been good. I want to point out that the shipping address was entered incorrectly during the purchase process. I contacted support and the problem has been resolved. Thank you for your assistance.

I had many questions that were not covered in the manual. I emailed my questions and within 24 hrs John answered my email with answers to all my questions. I was impressed.

I did have a problem with the generator I got a hold of the company and they promptly took care of the entire problem for me customer service is really good

Easy to find the right accessories and check out was fast and convenient. Product arrived fast and as expected. Thanks vtoman! Great power station and customer service.

I will keep commenting till my issues is resolved l. Now been 9-10weeks and my parcels have been sent to wrong adress, iv paided for delivery twice. Only received 1 part of parcel 1/2.
The ignored for weeks, the a reply to say they sent it separately to London parcel office with no forwarding adress. And now iv no reply at all?

I will not jist let you take £900 and not send items! I want my parcels! This has been going on for weeks now and iv got no ware except you steal my money!

I purchased a 1500X jumpman power station, the battery charger will get extremely hot actually it’s a fire hazard. Then it just stops charging at all and to add insult to injury the customer service is the worse. Good luck trying to explain this, it’s just a phone number that someone who will try to get your information and then they say someone will contact you. Mind you none of this is done in the states so have an interpreter on hand! “ A few hours later “

Products are good, deliveries a little slow & bigger sales.

Using the portable battery to power a video projector for outdoor use. Works like a champ, projector is happy and as near as I can tell (I did not 'scope it) the AC is very clean. Battery appears to be well built and easy to transport. About to purchase the cables to allow it to jump start my car (I wish those were much longer.)