Velkommen Reviews 

I waitingto get my money back from 2026 January around 12k. They show in faktura it was send but it was never reach my bank.

Fast and informative service over the phone.

!!!! SCAM !!!!

I've had my electricity with this company. In the beginning, they called me and claimed that I had the same consumption, and that my electricity bill would be 100 DKK less monthly if I went with them, which turned out to be a lie, and with even less consumption, I paid 100 DKK more than usual!!
They get on account payments, which is a high amount, and they say you can claim the rest of it after you consume less. But they always refuse to pay back the rest of your money! I owe around 1000 DKK, and they never got back my money! Today, out of nowhere, they have closed my contract without any notice, and suddenly my electricity provider company has changed to EWII. So I lost all the money I owed, since I don't have access to my profile on their website to get back my money!! What a scam, huh!!

I am writing to raise a serious complaint against this company. I removed all 6 machines and stopped using all of their services more than 6 months ago. Since then, I have been repeatedly requesting a refund of my money, but the company has failed to return my payment.

I have substantial evidence, including call records showing that I have remained on their waiting line for nearly 2 hours on multiple occasions. Whenever I finally connect with their representatives, I receive the same excuse: that they have not received payments from their customers. This identical response has been given to me continuously for the past 6 months without any resolution.

In addition, I have sent multiple emails regarding my refund request, but none of them have received any response. The company has completely ignored my emails and failed to provide any clear timeline for processing my refund.

Holding a customer's money for over 6 months after all services have been discontinued and all 6 machines have been removed is completely unacceptable and raises serious concerns about the company's business practices. The lack of communication, repeated delays, and failure to honor refund commitments demonstrate a disregard for customer rights.

I respectfully request the concerned authorities to investigate this company and take strict action against them. I also request the immediate release of my pending refund and urge authorities to ensure that other customers do not face similar issues in the future.

If my refund is not processed immediately, I will be forced to pursue legal action and file complaints with all relevant consumer protection authorities.

I strongly advise English-speaking customers in Denmark to stay away from this company.

I was signed up for two subscription services without giving clear consent. During the phone call, the representative spoke very fast and in unclear Danish. I specifically asked them to send the offer by email so I could review it before making any decision. Instead, they signed me up immediately and later told me I had only 14 days to cancel.

The most frustrating part was that they never clearly asked whether I wanted these services in the first place. It felt like they were relying on confusion and pressure rather than transparency.

Trying to reach customer service was a nightmare. The phone waiting times were extremely long, emails went unanswered, and getting help was almost impossible. After finally cancelling and ending my relationship with the company, they continued sending me forms that I had to complete in order to receive my money back. They sent the same form multiple times and still failed to respond to my emails.

This has been one of the most frustrating customer experiences I have had in Denmark. If you value clear communication, honest sales practices, and accessible customer service, I recommend looking elsewhere.

Great conversation

They charge way too much and customer service is unavailable. Please make yourself a service a move away

I didn’t understand much of the topic/subject of the contact

De lover at man vil få sit tilgodehavende, men der sker intet, de er utroværdige.
Så pas på.

Switched providers at the end of 2025, and it took almost 5 months and a threat of legal action to get my money back. Unreal.

The only reason it's two stars and not one is because of the help I received over Instagram – although I doubt very much anything she did helped. I suspect that was ignored by the company as much as my many, many emails were.

Never received any recognition that my final email, including the legal action threat, was received. The money just magically appeared in my account. If that doesn't scream of guilt, I don't know what does. It's pathetic that a company operates like this.

If anyone is waiting for their money, get Ankenævnet på Energiområdet involved. That seems to do the trick.

We were clients with Velkommen for around 5 years, and we switched to a different provider in December 2025, mainly because of Velkommen's lack of transparency with regards to payments taken from my account (they were always taking more than needed and more often). We have around 14.000 kr still at Velkommen, confirmed by the slutafregning which we received in January 2026. They still havne't paid this out even though they have all the details they need.
I tried reaching out to customer service via email and got no reply, I reached out via online chat and got told to call their economy department as they're the ones handling payments. I called and waited forever in the queue, to be told that I needed to confirm that I want to money paid. This was written nowhere on the slutafregning or in the velkommen dashboard in my account. I confirmed and they said the money will be paid in March. They weren't. I called again in MArch, waited, then got told the money is scheduled to be paid in April. It's now 10 April and the money still hasn't been paid.

The operator is very attentive.and nice

I was a customer of Velkammen for electricity for about two years. During this time, I repeatedly asked them to provide a clear and transparent bill, but they never did.
After two years, I decided to terminate my contract. According to their own calculation, they owe me a refund of more than 5,000 DKK. I completed the cashback form and also contacted their support team. They confirmed that everything was approved and that I would receive my money.
However, it has now been more than two months, and I still have not received the refund. Each time I contact them, I only get excuses and no clear timeline.
This has been a very frustrating experience. I would not recommend this company based on my experience, especially when it comes to billing transparency and handling refunds.

Previous customer - phone seller tried to win me back by being very dishonest.

He said things on the phone about the contract and when I received it on email ready to just click "accept" it didn't align with what he told me.

Have been overcharging extra (full year of consumption) in the period of 3 years. When changing providers failed to pay out the agreed overcharged amount for 3 months now. Customer support assures it will be paid out each month - reaching them on a phone takes horrible amount of time.

Everything was fine, and I hope they can call me if need more some information.

Clear and honest answers.