I was a customer of Velkamen for…
I was a customer of Velkammen for electricity for about two years. During this time, I repeatedly asked them to provide a clear and transparent bill, but they never did.
After two years, I decided to terminate my contract. According to their own calculation, they owe me a refund of more than 5,000 DKK. I completed the cashback form and also contacted their support team. They confirmed that everything was approved and that I would receive my money.
However, it has now been more than two months, and I still have not received the refund. Each time I contact them, I only get excuses and no clear timeline.
This has been a very frustrating experience. I would not recommend this company based on my experience, especially when it comes to billing transparency and handling refunds.
Reply from Velkommen
Hi Ali,
We are very sorry to hear that you haven't had a satisfactory experience with us at Velkommen.
I agree with you that you should not have to wait more than necessary for your payout, and I understand how it may feel frustrating.
I will make sure to reach out to our bookkeeping department and push for the payout of your settlement.
Kind regards,
Frida
Velkommen