Ulanka Reviews 

I am trying to find a way to communicate with you guys but it’s amazing how you treat your costumers. my mom bought from You 2 pairs of shoes back in July to send them in Switzerland. From then we haven’t even heard from you. You don’t respond to the emails she has send and we don’t know were our order is. Please do something about it 152€ it’s not for the trash you know that right? I just called my lawyer and we spoke with Greek court for clients. I wasn’t worry till I was reading your comments and everybody has the same problem. We tried communicating with you but you will not answer. Or give us the money back or the shoes. You are clowns at this point

Do not buy from this brand.
Extremely poor customer experience, ordered the ballet flats on the 5th of August and didn’t hear any updates from them until the 2nd of September with them still somehow reassuring that the order is being processed. Not sure what they are playing at but this sort of customer service won’t get them far. There were no updates, even though there’s some WhatsApp number that you can reach out, they are unreachable and customer support is non existent. Only managed to get the money back through my bank. This is unacceptable.

SCAM! My order hasnt been sent and its 4 weeks now. They dont answer to any emails or whatsapp client service or phone calls. DO NOT buy here.

Terrible experience with customer service. I sent a return a month ago, they received shortly after, and I still have not been paid the money from the return. There is no way of getting in contact with them (I have tried email, whatsapp messages, built in chat in the web, telephone). Absolute waste of time.

I actually did receive the tabi flats (luckily), but they were bad quality. Nothing like what they rave about. The soles started ungluing in a week. For 100+ dollars, would have liked more quality. Also seem like they drop ship because they came in a box with another name.

Bad experience with this company. I ordered on August 21st and haven't received an email with the tracking number. I've written 8 emails and tried calling, but no response. Now I don't know how to get my money back. DO NOT BUY!!!

I placed an order on August 11th. To this day (September 2nd), I haven't even received a notification that the shoes have been shipped. I’ve tried contacting the company via email, WhatsApp, phone, and Instagram, but there’s been absolutely no response. No one answers the phone or replies to messages. I’ve seen negative comments on their Instagram posts from other people who have also been waiting a long time for their orders. I’m warning you about this company—don’t order anything from them! I feel scammed; at this point, I just want a refund—I don't care about the shoes anymore...

First, after numerous requests, they finally sent my order — and only because I kept chasing them. Then I discovered that the shoes arrived in absolutely terrible condition, damaged and of extremely poor quality. And to make matters worse, the store clearly has no interest in dealing with complaints. After submitting the complaint form, every other method of communication seems to be impossible.

Absolutely unacceptable customer service. Avoid this store at all costs.

Scam! I ordered two pairs of shoes a month ago, received emails with tracking codes that didn't work and they are not responding to any of my outreaches (phone number isn't working, contact page/email/whatsapp/instagram no response. Save yourself the headache and do not order there!

I placed multiple orders with ULANKA (Orders: #200114, #199059, #198471, #197328, #197124). Totaling over a thousand Euros, several orders were fully or partially unshipped for weeks without explanation.

When I tried to reach out:

1. Their customer support email rejected my incoming messages (server blocked).

2. After giving a final deadline on Instagram, they immediately blocked my account instead of resolving the issue.

3. Order #200114 had NO discount code applied, disproving their false excuse about code abuse.

Taking payment without shipping goods, cutting off email, and blocking customers on social media is completely unacceptable. I have already filed a formal credit card dispute (chargeback) with my bank and reported this to consumer protection authorities. Avoid shopping here at all costs!

I ordered online for my package to be delivered to the store. I’ve never received an sms, but the chatbot said it already arrived. I went to the store twice but it wasn’t there. I cannot reach them through email (already send two emails). I want my money back.

I placed my order, based on the advertised shipping time of 3–5 days. Weeks later, my order has still not been shipped.
What is even more disappointing is the lack of communication. I have contacted customer service multiple times by phone, email, and WhatsApp, but I have not received a clear solution or a satisfactory explanation.
After looking into it further, I noticed that I am not the only customer experiencing this issue, which is very concerning.
At this point, I have requested either immediate shipment of my order or a full refund. If the company is unable to fulfill orders within the promised timeframe, customers should at least be kept informed instead of being left without answers.
Based on my experience, I cannot recommend this company

Don't buy here! My order came in after 2 weeks and the shoes were already damaged upon delivery. Been trying to get a refund or replacement pair since 4 weeks but still haven't received a response. Terrible customer service, terrible quality..

DO NOT BUY. I never write reviews but this website and customer support are the absolute worst I’ve ever experienced and I need to save you from throwing out your money. They never shipped my order, gave me a tracking id that does NOT exist on correos.com and never responded my multiple calls, emails and WhatsApp messages. I will have them contacted by my lawyer cause I want my money back, but these are just plain thieves. Do NOT buy.

Unfortunately, bought a bag and after 2 weeks there is no bag delivered. I emailed the company 5 times and got no answer , used also WhatsApp, their phone number and instagram. there is no answer from them. DO NOT MAKE A MISTAKE AND DO NOT BUY THROUGH THEM ! I Unfortunetly needed to flag my bank and ask them to request cash back. But it is not worth your time and stress over lost money. HORRIBLE Experience. I would understand delays if they would communicate with the customer but they do not answer any try of communication at all.

Smooth process. Highly recommended

They sent me the wrong size - I rescheduled out on every social media platform and they did not respond. After I had already returned the shoes they responded once on how to avoid the $10 return fee - they never responded again. I now have been charged $10 for a return that was not my mistake. Think twice before ordering. Costumer service is inaccessible

Ordered from them after hours of doing some research on flats. Wanted at least some leather flats for the price. I was excited to order from them because they have genuine leather and are from Spain. Upon arrival the shoe came damaged and scratched up on the buckle. One flat had a small
Scratch on the outside. I bought them for an event and had no other option other than to wear them. Tried reaching out to customer service and got a reply about a week later. They can’t do anything about it because they have been worn. I get that, but customer service is very rude and not warm at all. For a $60 shoe you expect more. Could of bought from any other cheap shoe company at this point

I have tried reaching out in multiple ways (email, their chat feature, what’s app, and instagram). No response at all. They provided me with a faulty return label. I’ve tried two different USPS locations and neither can use the QR code. I’m also unable to download the label myself due to this issue. This is ridiculous. I just want to return the shoes I ordered.

Horrible. Can’t seem to get them to respond to anything for a return. Tried to call them. WhatsApp them etc…..