Humax Reviews 

Ordering was easy & the item was delivered a bit quicker than I expected. Although I ordered a refurbished item it looks like new so I'm very pleased I ordered from Humax direct.

I had an issue with my Humax Freeview Play HD Recorder Model: FVP-5000T in that the recording feature not only failed to display previous TV programmes recorded but also the inability to record new ones. Marcus, from Customer Support, guided me through several options to see if the fault could be rectified, from performing a power cycle through a factory reset to finally a formatting of the hard drive. After several hiccups on the way I was now in a position to record new TV programmes although having lost all of the original recorded ones. Throughout the whole process Marcus showed a commitment and determination in helping me to resolve this issue. His instructions throughout were very clear and concise and, in the process, I have learnt a great deal of, not only some of the features pertaining to my Humax box but also my Smart TV. Losing my original recordings is a small price to pay for a fully functional recording box again and also avoiding the added expense of purchasing another.

Alan Duffy

I was pleased to receive an early response for help and the advice given by Marcus resolved the problem I had with the Freeview Player,

I chose a refurbished tv recorder because my brother got his from humax refurbished. he,s had no trouble with his and up to now mine is working great

Not enough time to enter wi-fi password.

I replaced my Humax FVP 5000T (which I had for a number of years), because Channel 4 catch-up facility was taken away.

The replacement is the Humax Aura ez 4K Freely recorder, model FHR 6000T. Recording programmes is obtained from the local Freeview transmitter via the TV aerial.

Although it's the same transmitter, the channel numbers changed and what should have been the programme information it simply showed, 'no information' throughout the day and beyond.

I telephoned Humax Freely Customer Support. Pauline was a tremendous help and assisted me in a professional manner and resolved my problem.

I requested some assistance and it was given instantly.
Thank you for being so helpful Humax

Awful. Faulty Aura EZ. Took an afternoon off to set up (freelance so this cost me) in case I needed support. I did, the box locked in setup. Manual says customer services closes at five, but it's half three - I tried to get through at a quarter to four. So sent email, and three days later no reply. Trying to return, but deliberately complicated. So disappointed (after four previous Humax boxes,)

swift informative instruction from Marcus

Had an issue with my Humax box it kept crashing and rebooting to the point it became unusable and the advice given by Marcus did the trick and has worked flawlessly since. Didn’t even lose any of my recordings 👍🏻

It was with a certain amount of trepidation I approached Humax Customer Services about my 10 year old HD Freeview recorder.
They were extremely helpful and over a series of phones calls provided the solution I needed without having to buy an new Humax HD Recorder.
Their patience with a a novice and the detail they went into to help, verbal and by email, could not be faulted.
If you have Humax and an issue it's worth a call you may end up saving hundreds for the investment of a bit of time.

I asked for help and Marcus returned my email very quickly with two suggestions - one complicated but with easy to follow instructions. I am an 81 year old with very little understanding of technology but followed Marcus's instructions and did a factory reset on my recorder successfully. Humax customer service is second to none!

Nae problem

Great service from Marcus keep up the good work thank you for you help

Good service and delivered as expected.

Easy ordering quick delivery

i rang and spoke to a guy called marcus my intentions at that time was to bin my aura i had so many problems, marcus was very helpful and suggested i reset the box, as im 82yrs of age the thought of this was frightening but he suggested that he would email me full step by step instructions which he did immediatly it was very simple with his help and the problem was solved. thank you marcus

Purchased a refurbished Humax Aura after my old version gave up, and have had nothing but trouble. Repeat recordings, turning the TV on in the middle of the night. Unable to forward or rewind a recording. Blank recordings the list goes on. I think I'm on my 4th box and still having problems. I've been refused a refund because I'm over their 30 day policy. Under the UK consumer rights act 2015 I'm entitled to a refund for faulty goods.
Constantly trying new ideas their CS agents come up with. I'm now totally fed up.
DO NOT BUY A REFURBISHED BOX unless you're prepared for a lot of trouble and no recordings.