Travel E Smart Reviews 

923
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and patient, often going above and beyond to ensure a smooth and personalized service. Many highlight the excellent communication and attentive approach of agents, making the entire booking process seamless and stress-free. People appreciate the well-organized arrangements and great deals, leading to worry-free and satisfying travel experiences. However, some customers also noted concerns regarding unprofessional behavior from agents, including instances of poor conduct during interactions. A few other people also felt that there were discrepancies between booking documents and issued tickets, with issues related to incorrect details and poor complaint handling.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting their helpfulness, patience, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, smooth, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

Booking process

Customers consistently note positive experiences with the booking process, often highlighting the... See more

Holidays

Customers had positive experiences with holidays, with many expressing satisfaction with their travel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't say enough about the outstanding service I received from Paul. From the moment I reached out, he was not only courteous and warm but also incredibly flexible in meeting my needs. What really i... See more

Rated 5 out of 5 stars

I recently booked my travel package through Travel E Smart with the help of Sam, and I am extremely satisfied with the service. I booked a 5-star single package at a price much cheaper than other agen... See more

Rated 5 out of 5 stars

My agent was very friendly and helpful, Mr Edward went through his way to make sure I got my ticket ready for my journey. I will for sure recommend him to anyone who wants to travel and need this op... See more

Rated 5 out of 5 stars

Feedback for Eric (Travel Agent): +44 208 090 5056. Many thanks. I would like to share my appreciation for Eric’s excellent service. From the very beginning, he was attentive, professional, and... See more

Company replied


Company details

  1. #16 of 31 best companies in Airline ticket agency
  2. #15 of 42 best companies in Flights search site
  3. #12 of 19 best companies in Hotel
  4. #20 of 42 best companies in Tour Agent
  5. #96 of 200 best companies in Travel agent
  6. #33 of 97 best companies in Travel deals

Written by the company

Travel E Smart is the leading company that provides the best traveling services from United Kingdom to anywhere in the whole wide globe. We have a wide range of dedicated employees who are passionate about their work and always attentive to guide our valuable customers about everything they want to know about the flight’s rate and latest updates. With Travel E Smart you can travel the world without any worry, knowing that we are here to help you if you need us. Our extensive flights’ network makes it a breeze to travel the world. We cover all corners of the globe so that we can get you the best flights for you at the right time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

923 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(923)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was a bit dubious to start with…

I was a bit dubious to start with because I'd been scammed by another company but Sarah reassured me this booking is real she was fantastic in helping booking my flight she rang and text me it's all booked she couldn't of done enough for me brilliant company which I will use again.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I cannot recommend Sarah Smith highly enough. From my first enquiry through to confirming my booking, she was professional, patient, and incredibly helpful. She answered all of my questions promptly, explained everything clearly, and made the entire process smooth and stress free.

What stood out most was her attention to detail and excellent communication. She kept me informed every step of the way, ensured my booking was accurate, and was happy to make changes when I requested them. It was reassuring to have someone so knowledgeable and committed to providing great customer service.

Thank you, Sarah, for making my travel arrangements so easy. I would not hesitate to use your services again and will gladly recommend you to friends and family.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

My agent Sophia was incredibly helpful…

My agent Sophia was incredibly helpful throughout the whole process of arranging my travel. She was patient, understanding, and took the time to sort out my ticket issues without any stress on my side. Communication was clear and prompt, and she made sure everything was handled properly from start to finish. I really appreciated how supportive she was, especially when things needed adjusting last minute. Overall, a smooth and reliable service, and I would happily book through her again and will be definitely recommending to family and friends. Thank you Sophia for being understanding.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

My holiday with Travel E smart was a…

My holiday with Travel E smart was a very very good experience especially with the help of James. He treated us like royals, he even text to if me and my lady landed safely in Jamaica. Even on return to the UK we also got a message if we had gotten home.

Thank you very James.

Ps I'll recommend people.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

I have used Travel Smart on a few…

I have used Travel Smart on a few Occasions. James is amazing making my travel arrangements. He ensures I get the best rates giving me the best ways to travel. I would highly recommend him to anyone who loves to travel and who needs special servies.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience booking…

I had an excellent experience booking my flights to Nigeria with this travel company. From start to finish, the service was professional, efficient, and stress-free.
A special thank you to James, who went above and beyond to help me. He was incredibly patient, knowledgeable, and always happy to answer my questions. Nothing was too much trouble, and he made sure I found the best flight options to suit my needs.
It's rare to receive such outstanding customer service these days, and James made the whole booking process easy and enjoyable. I wouldn't hesitate to use this company again and will definitely recommend them to family and friends.
Thank you, James, for all your help—I really appreciate your excellent service!

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Don't trust this travel agency

Don't trust this travel agency. I had a very bad experience.
I booked Chennai travel tickets, agreed on the price, and paid the deposit as requested. After taking my deposit, they told me the tickets were no longer available. This was very disappointing and unprofessional. I would not recommend this service to anyone.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Sam

Fantastic service from Sam. I was looking for cheap hotels for Scotland but it was coming very expensive online. I spoke to sam and told him about my budget and requirements. Within a day he found exactly what I was looking and under my budget. Really appreciate and recommend.

24 June 2026
Rated 1 out of 5 stars

scammers

Please exercise caution when dealing with this company. Based on my experience, I believe I was scammed and my money was not returned. I also noticed unauthorized use of a payment card for purchases on the Play Store and other online transactions.
The owner is known as Mozam and may also use the name Muhammad. I strongly recommend verifying all information and payment details before doing business or traveling with them.
Please stay alert and take necessary precautions to protect yourself from potential fraud.

10 June 2026
Unprompted review
Travel E Smart logo

Reply from Travel E Smart

We strongly dispute the accuracy of this review. Following a thorough internal investigation, we can confirm that the reviewer is not a customer of Travel E Smart and has never booked any travel services through our company.

We have clear evidence that this review was not posted by a genuine customer and believe it has been submitted with the intention of causing reputational harm to our business. The allegations made are entirely false, misleading, and unsupported by any legitimate transaction or interaction with our company.

This matter has been formally reported to Trust-pilot for investigation. We remain committed to providing honest, professional, and reliable travel services to our valued customers.

Regards,
Team Travel E Smart

Rated 5 out of 5 stars

Thank you very much EDWARD..

Thank you very much EDWARD...
Excellent service, made sure I had a good deal..
You the best.. will come back to you on my next trip..

4 June 2026
Travel E Smart logo

Reply from Travel E Smart

Thank you for your valued feedback. Providing excellent service and a smooth booking experience is our top priority, and we're delighted to know we met your expectations. We appreciate your support and look forward to helping with your future travel needs.

Regards,
Team Travel E Smart

Rated 5 out of 5 stars

What a Gem!

What a Gem! Saved over £300 on my families holiday. Our first time to Spain, so I was able to do the little extra things with that. Amazing.

14 April 2026
Unprompted review
Travel E Smart logo

Reply from Travel E Smart

Thank you for your valued feedback. Providing excellent service and a smooth booking experience is our top priority, and we're delighted to know we met your expectations. We appreciate your support and look forward to helping with your future travel needs.

Regards,
Team Travel E Smart

Rated 5 out of 5 stars

James is a 5 star agent

I dealt with James after I was let down by another company, he did an amazing job of catering all my needs was patient with me and his service was great I would highly recommend speaking to him he is always there at the end of the phone or email he made the booking process so easy for me as I struggle some times

So to end my review I would say anyone who needs some flights where you pay over time speak to James on 02081294479 and he will help you all the way from start to end

13 May 2026
Unprompted review
Travel E Smart logo

Reply from Travel E Smart

Thank you for your kind feedback. We're delighted to hear that James was able to assist you and make the booking process easy and stress-free. We truly appreciate your recommendation and look forward to helping you with your future travel plans.

Regards,
Team Travel E Smart

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, slightly better rates

31 March 2026
Unprompted review
Travel E Smart logo

Reply from Travel E Smart

Thank you for your review. We're glad you found our service straightforward and enjoyed the value we provided. We look forward to helping you with your next trip.

Regards,
Team Travel E Smart

Rated 5 out of 5 stars

The customer's services was excellent

The customer's services was excellent, the agent was patient and and easy to communicate with. The booking process was smooth.

8 May 2026
Travel E Smart logo

Reply from Travel E Smart

Thank you for taking the time to share your experience with Travel E Smart. We truly appreciate your kind feedback and are delighted that we could assist with your travel plans. We look forward to serving you again in the future.

Regards,
Team Travel E Smart

Rated 5 out of 5 stars

I truly recommend this agency ,assisted…

I truly recommend this agency ,assisted by one of the agency James he was truly helpful and very informative helped get the best deal possible for payment and locating an airline. Thank you James

29 April 2026
Unprompted review
Travel E Smart logo

Reply from Travel E Smart

Thank you for your kind recommendation and for choosing Travel E Smart. We're delighted to hear that James was able to assist you in finding the best travel and payment options while making the booking process simple and informative. We truly appreciate your trust and look forward to helping you with your future travel plans.

Regards,
Team Travel E Smart

Rated 5 out of 5 stars

Eric

Eric - 02080905056
Customer service was on a high level, he was very helpful, patient and understand. Thank you Eric for your assistance. U will be hearing back from me soon.

18 April 2026
Unprompted review
Travel E Smart logo

Reply from Travel E Smart

Thank you for your kind feedback. We're delighted to hear that Eric provided helpful, patient, and professional assistance throughout your booking journey. We truly appreciate your trust in Travel E Smart and look forward to assisting you again in the future.

Regards,
Team Travel E Smart

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