Thrivelab Reviews 

1,435
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated medical staff for being exceptionally knowledgeable, attentive, and genuinely caring during every single consultation. Reviewers emphasize that providers take ample time to thoroughly listen to individual health concerns and clearly explain treatment plans without rushing. Some people also felt that the scheduling process and customer support responses are remarkably fast and remarkably convenient. Consumers deeply appreciate the seamless communication channels and the incredible ability to easily manage appointments and ongoing care directly from home. People highlight that receiving prompt answers makes the overall journey smooth and entirely stress free.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally knowledgeable,... See more

Customer service

Users describe positive interactions with customer service, noting that support staff and care teams are... See more

Service

Reviewers highlight positive aspects of service, expressing deep appreciation for the exceptional and... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, modern healthcare process from... See more

Response time

People report positive experiences with response time, highlighting that support agents answer questions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a great experience with Ashley and Katya. Ashley is clearly skilled and thorough, but what really sets her apart is how much she genuinely cares. She listens, explains things clearly, and nev... See more

Company replied

Rated 5 out of 5 stars

I'm a big fan of Thrive. No gimmicks, no sales pitch, just medical providers and great customer service giving you real advice about wellness and health. They were way ahead of the curve when it com... See more

Company replied

Rated 5 out of 5 stars

Every aspect of working with Thrive is straightforward. There is no fighting for answers: they go over your symptoms and actually hear what you're going through. Ive been working specifically with Lac... See more

Company replied

Rated 5 out of 5 stars

Thrive staff continues to be amazing. When I have questions or need assistance, they promptly respond. Brittany was very helpful in explaining my lab results. She gave me suggestions on what my n... See more

Company replied


Company details

  1. Home Care Service
  2. Clinic
  3. Women's Health Clinic
  4. Online Pharmacy
  5. Weight-Loss Service
  6. Wellness Programme

Written by the company

Thrivelab is out to change how hormone health is delivered – making it more convenient and cost effective to access safe, natural hormone and testosterone balancing programs. Now everyone can alleviate age-related symptoms and restore youthful vitality faster than ever before.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,435)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Compassionate

On time, listened and answered my questions with respect. Offered options and helped me navigate the process. Thank you

28 August 2026
Rated 5 out of 5 stars

Their very patient

Their very patient, kind, listened, when over all the questions I had and Memorie was very underdatnding. So far I love the company and plan on doing more business in the future

25 August 2026
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Reply from Thrivelab

Thank you for the kind words. Memorie is so patient and easy to talk to, so it's great to hear she took the time to go through all your questions. We're glad you're loving Thrivelab so far, and we're looking forward to being part of what's ahead for you.

The Thrivelab Team

Rated 5 out of 5 stars

Wonderful meeting with Memorie Nichols

My meeting with Memorie Nichols was delightful with excellent results. I was able to get all my questions answered and she came up with the perfect solution for me. Her advice was very helpful and will be instrumental in keeping me healthy. I highly recommend Thrivelab and Memorie.
Many Thanks!!

1 September 2026
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Reply from Thrivelab

Thank you so much, and what a lovely note to pass along to Memorie. She really does have a knack for listening and finding the right fit for each person, so we're thrilled your meeting left you feeling taken care of. We appreciate the recommendation, and we're glad to have you with us.

The Thrivelab Team

Rated 5 out of 5 stars

Attentive and responsive, before and during initial appointment

So helpful on the front end in preparing for our appointment, both for me and on their side! Attentive and responsive, empathetic and articulate, and looking forward to feeling better soon!

26 August 2026
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Reply from Thrivelab

Thank you for taking the time to write this. Feeling supported before the appointment even starts makes such a difference, and we're glad the prep felt smooth on both ends. Here's to you feeling better soon, we're really looking forward to being part of it.

The Thrivelab Team

Rated 5 out of 5 stars

Brittany was caring and really listened…

Brittany was caring and really listened to my concerns and also didn’t rush me at all. I feel like she really wanted to help and really looked at my overall health as ways to determine we were on the right track for my care journey

24 August 2026
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Reply from Thrivelab

Thank you for taking the time to share this. Brittany has such a gift for slowing down and looking at the whole picture, so it's wonderful to hear you felt that with her. Never being rushed, and knowing your provider genuinely wants to help, is exactly what your care should feel like. We'll be sure to pass this along to her.

The Thrivelab Team

Rated 4 out of 5 stars

Give them a chance!

***Update/edit***
I need to give credit where it’s due! Jordan, the patient care manager has completely taken my situation over and started digging into the issues. She immediately reached out to me and has been trying to find the problem, which seems to be a disconnect with the compounding pharmacy.
Jordan processed a FULL REFUND then unexpectedly my order arrived later that same day. I have reached out to Jordan to let her know and to make re-payment. I am happy with the work that Jordan is putting in trying to resolve this issue and find where the break down in services occurred.
Though I am not required to remit another payment, it IS the right thing to do and I will continue working with Thrive Labs going forward.
Thank you, Jordan!

If I could rate this company 0 stars I would.
My provider was great, the actual company is the worstbive ever experienced. I had my consultation on 8/13/26. They “ordered” my meds that day but never processed it. I had to go in and do that…. Ok so on the 15th I did so. On the 17th apparently it actually “processed”. But today on 8/21/26 ins I’ll have no order confirmation or tracking info. But I am sever hundred dollars lighter….
My husband had his consultation on 8/18/26 and his medication arrived about 5 minutes ago on 8/21.
I’ve been messaging thru the portal, I’ve left voice mails and I call at all hours of the day. No. Response.
Guess I have to contact my card company and the state attorneys office. It’s upsetting because the provider is actual a local woman who works AT my PC doc office. Oh well

11 August 2026
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Reply from Thrivelab

Thank you so much for giving us the chance to make this right. We're so glad Jordan was able to step in and get everything sorted for you, she's truly one of the best and we're lucky to have her. We appreciate you sticking with us, and we're committed to making sure the rest of your experience with Thrivelab is smooth, supportive, and exactly what you deserve.

The Thrivelab Team

Rated 5 out of 5 stars

She made us both feel very comfortable…

She made us both feel very comfortable discussing Cindys health and made good sense

18 August 2026
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Reply from Thrivelab

Feeling comfortable enough to really talk things through makes all the difference, especially when you're navigating it together. So glad she created that kind of space for you. Thank you for sharing this, and we're here whenever you need us.

The Thrivelab Team

Rated 5 out of 5 stars

Maria and Brittany have both been very…

Maria and Brittany have both been very helpful with helping navigate my hormone replacement therapy. They listen to my concerns and are very knowledgeable about HRT and any other questions I may have.

17 August 2026
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Reply from Thrivelab

Thank you so much for taking the time to write this. Maria and Brittany both know HRT inside and out, and they really do listen, so we're glad you've felt that. We'll be sure to pass your kind words along to them both.

The Thrivelab Team

Rated 5 out of 5 stars

I finally feel listened to

I finally feel listened to. My provider was clear, concise, caring, and did not try to push any "extras" on me. This was my first visit, but I left it feeling like I'm finally on the right path- after multiple disappointments in the traditional health system.

16 August 2026
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Reply from Thrivelab

Thank you for taking the time to share this. Feeling listened to, with no pressure and no upselling, is exactly how a first visit should go, and we're really glad yours did. Sounds like you're on the right path now, and we're happy to be part of it. We're here whenever you need us.

The Thrivelab Team

Rated 5 out of 5 stars

Absolutely Amazing Care

Absolutely Amazing Care

I cannot recommend ThriveLab enough! Dr. Bimisa is absolutely amazing, extremely knowledgeable, caring, and truly dedicated to her patients. She has changed my life through her treatment and, most importantly, she always looks beyond the lab results. She listens to my concerns, takes the time to understand how I’m feeling, and genuinely works to help me feel like myself again.

Katya from Patient Care has also been incredible. She is always on top of everything I need, promptly answers all my questions, helps with every request, and makes the entire process so much easier.

It is rare to find a healthcare team that makes you feel truly heard, cared for, and supported. I am so grateful to Dr. Bimisa and Katya and the entire ThriveLab team.

I recommend ThriveLab without hesitation! If you’re looking for a team that truly cares about you as a person and not just your lab results, I highly recommend them. ❤️

12 August 2026
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Reply from Thrivelab

Thank you. What you said about looking beyond the lab results is exactly how Dr. Bimisa approaches every patient, and it's the heart of what we do here. Feeling seen as a whole person, not a set of numbers, changes everything. Katya will be so happy to know she made the process easier for you too. We're grateful for you, and we'll make sure the whole team sees this. ❤️

Rated 5 out of 5 stars

The answers you need!!

I have been with Thrivelabs for years and my experience is always amazing! We work together to navigate through perimenopause and they take the time to really listen and answer any questions that I have. I already promote them as much as possible and hope we can reach out to women everywhere to finally be able to get the help they need!!

12 August 2026
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Reply from Thrivelab

That's exactly the kind of partnership we hope for! Perimenopause deserves someone who really listens, and we're so glad you've felt that with us. Your mission is ours too, helping more women get the answers they've been missing. Thank you for championing us the way you do.

The Thrivelab Team

Rated 5 out of 5 stars

Absolute delightful Doctor

Absolute delightful Doctor. Listened, gave great advice.

6 August 2026
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Reply from Thrivelab

Khristine, this is lovely to read. A doctor who actually listens and gives you advice you can use is exactly what everyone deserves. So glad that was your experience. Thanks for taking a minute to share it.

The Thrivelab Team

Rated 5 out of 5 stars

Super responsive to my appointment…

Super responsive to my appointment request. Easy sign up. It does cost $45 to book your appointment but I was willing to do so. Apparently that fee goes toward the patient responsibility after the claim for the visit is sent through insurance. Dr was a good listener, had good questions, was ready to help me right away! Very clear on the pricing and yet not pushy at all. I was given clear next steps and am confident that if i choose to use them, it will be as smooth as the sign up was. I have so much hope and peace now that I have ThriveLab as an option for me.

6 August 2026
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Reply from Thrivelab

What a thoughtful review, thank you. Clear pricing, no pressure, and a provider who's ready to actually help is exactly the experience we want people to have from the very first appointment. That sense of hope and peace you mentioned means a lot to us. Whenever you're ready to take the next step, we'll be right here for you.

The Thrivelab Team

Rated 5 out of 5 stars

Excellent Consultation with Thrivelab…

Excellent Consultation with Thrivelab regarding Hormone replacement therapy. Brittany was professional, knowledgeable, and thorough. She took the time to listen to my concerns and explained the treatment clearly. I felt comfortable, informed, and confident about my treatment plan. Overall, it was very positive and I would recommend Thrivelab to anyone considering HRT.

5 August 2026
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Reply from Thrivelab

Thank you for such a thoughtful recommendation. Feeling comfortable, informed, and confident going into a treatment plan is exactly what we hope for, and Brittany has a real talent for getting people there. So glad your consultation left you feeling that way. We're here whenever you need us.

The Thrivelab Team

Rated 5 out of 5 stars

Awesome company tons of products to…

Awesome company tons of products to help achieve your goals and my provider Lacy was amazing

29 July 2026
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Reply from Thrivelab

Love this, thank you. Lacey really is amazing, and we're glad she made such a good impression. Here's to hitting those goals. We're in your corner the whole way.

The Thrivelab Team

Rated 5 out of 5 stars

1st meeting with Thrivelab

Very simple, nice that you can trust the people you work with.

2 August 2026
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Reply from Thrivelab

Trust is everything, especially at the start, so it means a lot to read this. Glad the first meeting felt simple and easy. We're looking forward to working with you, and we're here whenever you need us.

The Thrivelab Team

Rated 5 out of 5 stars

Adriana and Lacey are great to work…

Adriana and Lacey are great to work with and they make things quick and easy!

31 July 2026
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Reply from Thrivelab

Quick and easy is the goal, so it's great to hear Adriana and Lacey pulled that off for you. They'll be happy to know they made things smooth. Thanks for taking a moment to share this.

The Thrivelab Team

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