Thomas Whiting Ltd Reviews 

279
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness and fast responsiveness, noting that advisors consistently go above and beyond to secure the best possible mortgage deals. Many people deeply appreciate the clear, straightforward explanations and prompt communication, which transform a potentially complicated journey into a smooth, efficient, and stress-free process. Some reviewers were happy with specialized offerings like life insurance guidance and professional support when navigating unique financial circumstances. Consumers also highlight the approachable, down-to-earth, and incredibly patient nature of the advisors, which successfully alleviates the heavy anxiety and constant questions typical for first-time buyers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting a professional, friendly, and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting how supported and reassured they... See more

Response time

Customers report extremely positive experiences with response times, noting that representatives are... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you want a mortgage broker that will go above and beyond then look no further than Jenna Salmon. Outstanding service … when one mortgage offer fell through she immediately went to work to find anot... See more

Company replied

Rated 5 out of 5 stars

Great advisors and the guardians of change throughout our ten years of home ownership. We recently wanted to use some equity to make home improvements. A ten minute phone call and 15 second approval p... See more

Company replied

Rated 5 out of 5 stars

Hugh thanks to Jenna Salmon for assisting finding a lender for our remortgage to purchase another property. She has been incredibly helpful, patient and supportive from the beginning and we hone... See more

Company replied

Rated 5 out of 5 stars

Jenna Salmon - We honestly can’t put into words how grateful we are for everything our mortgage adviser did for us. Buying a home can be overwhelming, but they made the entire journey feel calm, clear... See more

Company replied


Company details

  1. Financial advisor
  2. Life Insurance Agency
  3. Mortgage broker

Written by the company

Thomas Whiting Ltd – Independent Financial Advisers in Bolton, Serving the North West & UK Thomas Whiting Ltd is an independent financial advisory firm based in Bolton, providing trusted financial advice to clients across the North West of England and throughout the UK. We help individuals, families, and business owners make confident, informed decisions about their finances with clear, jargon-free advice. We specialise in pensions and retirement planning, investments, mortgage advice, and financial protection, offering a fully joined-up approach tailored to your personal circumstances and long-term goals. Why Choose Thomas Whiting Ltd? Independent Financial Advice – Whole-of-market advice, not tied to any provider Bolton-Based Advisers – Supporting local clients across Bolton, Greater Manchester, and the North West UK-Wide Service – Remote advice available for clients nationwide Personalised Financial Planning – Advice tailored to your goals, not generic solutions Experienced & Trusted – Clear, transparent advice you can rely on Ongoing Support – Long-term relationships with regular reviews as your needs change Our Financial Advice Services Pensions & Retirement Planning – Pension reviews, consolidation, and retirement income planning Investment Advice – Bespoke investment strategies aligned to your risk profile and objectives Mortgage Advice – First-time buyers, remortgages, home movers, buy-to-let, and complex cases Protection & Insurance – Life insurance, critical illness cover, and income protection At Thomas Whiting Ltd, we combine local expertise in Bolton with the ability to advise clients across the UK, delivering professional, reliable, and easy-to-understand financial advice. Visit www.thomaswhiting.co.uk to speak with an independent financial adviser and start planning your financial future today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

279 reviews

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1-star

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5.0

All reviews

(279)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cannot thank Zoe Dixon enough

I cannot thank Zoe Dixon enough! She was phenomenal throughout the entire process, especially considering our unique circumstances with my partner being Ukrainian and currently on the Homes for Ukraine scheme.

Zoe's attention to detail was second to none. She secured us an incredible deal at a fantastic rate through thorough due diligence by collecting all necessary paperwork ahead of time and proactively speaking with the underwriter about our specific conditions before even submitting the application.

The best part? She submitted the full mortgage application at 1:00 PM and had our formal offer approved by 4:30 PM the very same day. Her preparation made all the difference. I cannot recommend Zoe enough to anyone looking for a dedicated, expert mortgage broker.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant and very responsive

Danny salmon made the whole process so easy and was super helpful. As first time buyers, we had absolutely no idea where to begin, or even know what anything meant. He went above and beyond to make sure we had the best deals and pretty quickly too! So happy he got recommended by a friend, it made buying less stressful.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t recommend my Danny highly…

I couldn’t recommend my Danny highly enough. From start to finish, he was professional, friendly and incredibly helpful. He took the time to explain everything clearly, answered all of my questions and made what could have been a very stressful process feel so much easier. He was always quick to respond, kept me updated throughout and genuinely went above and beyond to help me find the right mortgage for my circumstances. I felt supported and reassured every step of the way. I’m extremely grateful for all his hard work and would definitely recommend them to anyone looking for a mortgage advisor. Thank you so much for making the whole process as smooth and straightforward as possible!

20 August 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that Danny made the mortgage process feel smooth and straightforward and that you felt supported throughout.

Providing clear advice, regular updates and a personal service is exactly what we aim for, so it’s great to hear Danny went above and beyond.

Thank you again.

Rated 5 out of 5 stars

Really happy with the service from Danny

Really happy with the service from Danny. He was helpful, easy to deal with and always there when I had questions. He explained everything clearly and kept me updated throughout the process.

Made the whole mortgage process a lot less stressful. Would definitely recommend Danny to anyone looking for a mortgage advisor. Thanks again!

19 August 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the great review! We’re really pleased to hear that Danny made the mortgage process less stressful and kept everything clear and straightforward throughout.

We really appreciate you taking the time to recommend Danny. We’ll make sure your kind words are passed on to him.

Rated 5 out of 5 stars

Danny made getting my first mortgage an…

Danny made getting my first mortgage an absolute breeze he took away all the stress everything was done quickly and efficiently I can’t thank him enough!

17 August 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the fantastic review! We’re delighted to hear that Danny made getting your first mortgage such a smooth and stress-free experience.

Buying your first home is a huge milestone, and we’re so pleased Danny was able to make the process quick and straightforward for you.

Rated 5 out of 5 stars

I highly recommend Zoe Dixon

I highly recommend Zoe Dixon as your mortgage adviser. She was incredibly helpful and responsive throughout the process for me. I can tell she genuinely cares for her clients. She kept me updated throughout the process and did her best for me.
I’m so grateful for her time and effort to help secure my mortgage!

12 August 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for your lovely review! We’re delighted to hear that Zoe provided such a helpful and supportive service throughout your mortgage journey.

Keeping clients informed and making the process as straightforward as possible is really important to us, so it’s fantastic to hear that Zoe went above and beyond to help secure your mortgage.

Rated 5 out of 5 stars

Stress-Free Remortgage Thanks to Jenna

Jenna was absolutely fantastic throughout our remortgage process. She was friendly, professional, and always quick to respond to any questions we had. She kept us updated every step of the way, explained everything clearly, and made what could have been a stressful experience feel straightforward and hassle-free.

Thanks to Jenna's knowledge, efficiency, and excellent communication, the whole process was completed smoothly. I wouldn't hesitate to recommend her to anyone looking for help with a remortgage. Thank you, Jenna, for all your support!

4 August 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the fantastic review! We’re delighted to hear that Jenna made your remortgage process smooth, straightforward and stress-free.

Clear communication and keeping our clients updated throughout is really important to us, so it’s great to hear that Jenna provided such excellent support from start to finish.

Rated 5 out of 5 stars

Jenna Salmon is the best mortgage broker we have ever used

The service and support we recieved from Jenna Salmon was absolutely fantastic. Jenna helped us secure a mortgage for our dream home as first time buyers but different circumstances to most. Jenna was clearly on the ball from date one of speaking to her. She supported our goal and was able to navigate us through our different circumstances than most and help us achieve our dream home. I would have no hesitation in recommending Jenna to all of my friends and family. Jenna works tirelessly to give her customers the best. We cannot thank Jenna enough.

31 July 2026
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for such a wonderful review! We’re delighted to hear how Jenna supported you throughout the process of buying your first home.

Every mortgage journey is different, and it’s fantastic to hear that Jenna took the time to understand your circumstances, guide you through the process and help you secure the mortgage for your dream home.

We’ll be sure to pass on your kind words to Jenna.

Rated 5 out of 5 stars

Amazing!!!

Danny was brilliant from start to finish. He made what can be a stressful process feel simple and easy, keeping everything moving quickly and efficiently and kept us updated. We really appreciated all of his help and would highly recommend him to anyone looking for a mortgage broker.

31 July 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the great review! We’re delighted to hear that Danny made the mortgage process simple and stress-free while keeping everything moving smoothly and keeping you updated throughout.

We really appreciate you choosing Thomas Whiting Ltd and taking the time to recommend Danny. We’ll be sure to pass on your kind words to him.

Rated 5 out of 5 stars

Yet again Danny has proved his worth

Yet again Danny has proved his worth, he sorted out our original first mortgage without any issues. He's just now sorted out our remortgage saving us both time and money. I wouldn't use anybody else for anything mortgage related. Down to earth, knowledge and easy to deal with. Thanks again Danny

30 July 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for coming back to us and for another fantastic review! It’s great to hear that Danny has now helped you with both your first mortgage and your remortgage, saving you time and money along the way.

We really appreciate your continued trust in Danny and Thomas Whiting Ltd. We’ll be sure to pass on your kind words to him.

Thanks again for your recommendation and continued support!

Rated 5 out of 5 stars

Zoe was brilliant

Zoe Dixon made everything so easy and straight forward. We cant thank her enough for her time and effort.

17 July 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for your lovely review! We’re delighted to hear that Zoe made everything easy and straightforward for you.

We really appreciate your kind words and will make sure they’re passed on to Zoe.

Rated 5 out of 5 stars

Excellent from the start

Excellent from the start, 5 stars isn’t enough. Highly recommended!!

11 July 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the fantastic 5-star review! It’s great to hear you were so pleased with the service you received.

We really appreciate your recommendation and thank you for choosing Thomas Whiting Ltd!

Rated 5 out of 5 stars

Great results and great price!

I had a fantastic experience with Daniel Salmon, who helped me at all hours when trying to navigate the complex journey of applying for a mortgage. Helped me to secure it under unique circumstances! 6/5 stars, great stuff, well worth the competitive price! Cheers :)

2 July 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the brilliant review! 6/5 stars is certainly something we’ll take!

We’re delighted to hear that Daniel was able to guide you through the mortgage process and find the right solution for your unique circumstances. It’s great to know his support and dedication made such a difference.

Rated 5 out of 5 stars

I dealt with Daniel Salmon

I dealt with Daniel Salmon, and everything was wrapped up in less than a week!

Efficient and friendly to deal with. Nothing was ever a problem for him, and communication was excellent.

Highly recommended if you are looking for a new mortgage or port a mortgage over

23 June 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the fantastic review! We’re delighted to hear that Daniel was able to get everything sorted so quickly and that you found the whole process efficient and straightforward.

Excellent communication and making things as hassle-free as possible are really important to us, so it’s great to hear Daniel delivered exactly that.

Rated 5 out of 5 stars

Will recommend to everybody

Will recommend to everybody! Did a Brilliant job for me, I appreciate it alot. Quick at responding, superb

18 June 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the fantastic review! We’re really pleased to hear you received such a great service and appreciated the quick responses throughout.

Your recommendation means a lot to us. Thank you for choosing Thomas Whiting Ltd!

Rated 5 out of 5 stars

If you want a mortgage broker

If you want a mortgage broker, Jenna salmon is the best about. Stress free, sorts everything out for you and explains everything to you.
Thanks again 😁
Rob and Kirsty xx

16 June 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much, Rob and Kirsty! What a fantastic review for Jenna.

We’re delighted to hear she made the whole mortgage process stress-free, took care of everything and kept things clear and simple throughout.

Rated 5 out of 5 stars

I cannot thank Jenna enough for her…

I cannot thank Jenna enough for her help! So quick and no messing around. She’s made the whole process completely stress free. Would recommend to everyone!

10 June 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the fantastic review! We’re delighted to hear that Jenna made the whole process quick, straightforward and completely stress-free.

We really appreciate your recommendation and will make sure your kind words are passed on to Jenna

Rated 5 out of 5 stars

Jenna made the whole process easy and…

Jenna made the whole process easy and answered any questions we had very quickly. Would highly recommend!

10 June 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the great review! We’re delighted to hear that Jenna made the whole process easy and was always quick to answer any questions you had.

Rated 5 out of 5 stars

Jenna Salmon

We chose Jenna Salmon as our mortgage broker as she’s well known for what she does and is a family friend. She explained everything to us as first time buyers and clearly explained every part of the process. She has very good understanding at what she does. Would highly recommended 🌟

5 June 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the lovely review! We’re delighted to hear that Jenna made your first mortgage experience clear and straightforward.

Buying your first home can come with lots of questions, so it’s great to know that Jenna took the time to explain every stage and made sure you understood the whole process.

Rated 5 out of 5 stars

I asked a friend/watate agent for a…

I asked a friend/watate agent for a good mortgage advisor that could deal with somebody that didn’t have a clue about mortgages and rates etc. that’s exactly what I got with Zoe.

She called as soon as I asked and I’ve been in touch periodically ever since, keeping me updated and informed.

The whole thing from start to finish has been seamless and there isn’t a thing you will ask her that she doesn’t have the answer too.

Extremely easy to get on with, with as much or as little interaction as you need.

I’ve always been out off applying for mortgages etc due to technicalities and lack of Knowledge but you don’t really need to worry about that with Zoe around. She’ll talk you through everything and ensure it all makes sense.

A faultless service

13 May 2026
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for such a fantastic review! We’re delighted to hear that Zoe made the whole mortgage process feel simple, clear and seamless from start to finish.

Mortgages can sometimes feel complicated, so it’s great to know that Zoe took the time to explain everything, keep you informed and make sure you felt comfortable throughout.

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