Smiths Financial Solutions Ltd Reviews 

266
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, patient, and deeply knowledgeable throughout the entire mortgage application journey. People note that professionals go above and beyond to ensure every single question is answered and every decision feels comfortable. Consumers also deeply appreciate the prompt communication, quick response times, and highly efficient service, noting that queries are addressed swiftly. Reviewers often feel exceptionally well supported and completely stress-free, as complex financial situations are handled with great care and clear guidance. Clients feel that the entire process runs seamlessly from start to finish, making homeownership much easier to achieve.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their incredible knowledge, dedication, and... See more

Service

Customers report absolute satisfaction with the mortgage broker service, highlighting professional guidance... See more

Customer service

Consumers find customer service to be positive, highlighting consistent support and reassurance throughout... See more

Response time

Users describe positive interactions with response time, highlighting fast communication and quick... See more

User experience

People report positive experiences with user experience, finding the entire journey straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Smiths Financial Solutions was one of the best decisions we made as first-time buyers. We recommend Luke Platt without hesitation! He truly cares for his clients, he is professional, ve... See more

Rated 5 out of 5 stars

We first found these lovely people on the Shared Ownership Facebook group, after seeing tons of people recommend them. We had a great experience, fantastic communication and sorted everything as quick... See more

Rated 5 out of 5 stars

5 stars is not enough for the service Richard provides. He supports me from begin stressful journey of getting mortgage, believes more than I did, always positive and helpful anytime, very profess... See more

Rated 5 out of 5 stars

Rich was so knowledgable and brilliant in helping us get our 1st mortgage. We had a bit of a hiccup with our first high street lender and past issues, but Rich was super calm and quick in finding anot... See more


Company details

  1. Mortgage broker
  2. Health insurance agency
  3. Home Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance broker
  6. Life Insurance Agency

Written by the company

Mortgages & Protection made simple. We have access to a comprehensive list of lenders to ensure that we find the best deal for you. We specialise in all types of Residential Mortgages, including Adverse Credit, First Time Buyers, Re-mortgages and Shared Ownership. We also cover all types of Buy to Let Mortgages, including First Time Landlords, Limited Company and HMO's.


Contact info

5.0

Excellent

TrustScore 5 out of 5

266 reviews

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5.0

All reviews

(266)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service with expert guidance

As first time buyers, our circumstances were less then straightforward. However Luke worked tirelessly from start to finish, quickly responding to any queries, and always with a friendly and knowedgeable approach. Smiths Financial were superb and we cannot recommend them enough!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage review

I choose Smiths financials to help me remortgage my bungalow in Clacton. I chose them based on all their positive reviews online and from the fact I found the initial contact with them extremely positive.

I usually just remortgage my property myself, research the rates online and take care of it myself.

In this instance, I had an unusual situation of needing the mortgage company to pre approve an upcoming change / situation. This didn't prove straight forward at all for me. After 2 months of calling the banks individually and explaining the situation, I didn't get anywhere. I then tried 2 brokers who family had recommended from past use, they were unable to get me what I needed.

Luke from Smiths financials was able to get me what I needed after lots of work into my case. We got close with one lender which fell through due to my situation not being liked by the underwriter. Luke soon had a back up in place.

Whilst the product and interest rate wasn't the absolute cheapest on the market, it was reasonable and acceptable and at that point lots of lenders had ruled themselves out, so there were a lot less to choose from.

I was extremely happy with the outcome, as Luke found me an option when I was losing hope of finding an option.

I really liked the communication via WhatsApp, so when we missed phone calls, you could just message or voice note. I felt this speed up the process.

I would really recommend the brokers. Wouldn't hesitate to use again in the future.

Tony

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Our mortgage broker, Luke, was fantastic through the whole process. We were kept updated and talked through each step, which made the whole process quicker and easier. Couldn’t recommend highly enough!!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Richard was INCREDIBLE!!

I honestly cannot put into words how amazing Richard at Smiths Financial is!

As a first time buyer, I was at a loss at the beginning. I didn't know where to start or what to expect. I found Richard through a social media recommendation in July and messaged to see if he could help because we haven't been the best with money in the past few years. He spent a tonne of time with us before we'd even decided to use him as our broker and he made us feel so comfortable from the get go. There was never any pressure and he was so genuine which was important to us.

A mortgage offer seemed a million miles away for us in the beginning, but Rich made it so unbelievably easy every step of the way. His positivity is infectious, his patience and the time spent explaining things to me was something I'll forever be grateful for. Nothing was ever too much for him. He communicated with us pretty much every single day and held our hands through the whole process.

August 15th he submitted our mortgage application. It's safe to say I was a wreck. Worried, nervous, unable to sleep over it. Whilst we waited for a decision, he consistently reassured me, explained what was happening lender side and in just 4 days we had our offer accepted!!

I still can't believe this is happening. I've cried so many happy tears today and cannot recommend Rich enough. Thank you for making our dreams come true! I feel so sad that our time with him is over, but beyond chuffed WE DID IT!

An absolute CHAMP!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended for shared ownership

I have had the pleasure of dealing with Rich Neilson for the past 6 months or so whilst securing my shared ownership mortgage. He came highly recommended on social media. From start to finish he was patient, responsive and made things easy to understand. He was the most responsive out of all the other people involved (housing association/solicitor) so undoubtedly had extra questions thrown at him along the way (sorry Rich). I would highly recommend Rich and Smith’s Financial Solutions and am looking forward to moving into my new home. For the work he put into helping me, the cost of the service was excellent.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

No problem too big!!!

We honestly can’t recommend Richard highly enough.

Our mortgage application was far from straightforward, with constant moving parts and several changes along the way that made securing a mortgage offer incredibly challenging. Throughout the entire process, Richard was absolutely fantastic.

He was always incredibly responsive, often replying within minutes, and no question ever felt like too much trouble. His advice was clear, honest and reassuring, and he kept us updated every step of the way. No matter what obstacle came up, he worked tirelessly to find a solution and made what could have been an incredibly stressful experience feel so much more manageable.

Thanks to Richard’s dedication, expertise and persistence, we finally received our mortgage offer. We are so grateful for everything he did for us and wouldn’t hesitate to recommend him to anyone looking for a mortgage broker. An outstanding service from start to finish – thank you, Richard!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Communication & Excellent All Round Service

When I approached Smiths Financial I wasn’t at all sure I would be able to obtain a mortgage due to my situation (high benefits income and small self employed income). However, amazingly Richard was able to obtain me an AIP and then a full mortgage offer for the amount I needed. His communication is excellent and he is an all round lovely person and has been really helpful with general advice re the home buying process (which was much appreciated as a pretty apprehensive first time buyer!)

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I would like to Highly recommend

I would like to Highly recommend Richard he went above and beyond to secure me a mortgage for my shared ownership. His professional advice and guidance was A* and he explained every process throughout my application. Thank you so much Richard words are not enough to thank you.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

excellent service

My experience with Smiths Financials and Luke was so easy and fast. With clear direction I was able to resolve the Remortgage on a buy to let with no stress. Very happy with his service. Thank you

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Richard has been absolutely 💯% at arranging our mortgage. Fabulous communication with immediate replies to our queries. Richard is very informative and helpful. Highly reccomended. Thank you Richard 😊

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Mortgage Support from Luke at Smiths Financial

I had an excellent experience working with Luke at Smiths Financial solutions Ltd.He was professional, knowledgeable, and supportive throughout the entire mortgage process.
Luke made everything simple and straightforward, always keeping me informed and answering any questions I had. Thanks to his hard work and dedication, I was able to secure my mortgage smoothly and with confidence.
I highly recommend Luke and Smiths Financial to anyone looking for expert mortgage advice and outstanding customer service.
Thank you again, Luke! ⭐⭐⭐⭐⭐

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Rich at Smiths Financial was amazing…

Rich at Smiths Financial was amazing from start to finish when helping us find our mortgage. He was always there to answer any questions we had and replied to messages quickly, which made the whole process so much less stressful.
Rich was professional, friendly, and worked hard to find us the best mortgage for our situation. We highly recommend him to anyone looking for a mortgage broker. Thank you again for all your help!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service from Luke

Wonderful service from Luke. Had a particularly complex and drawn out case due to delays from all parties in my purchase but we got there in the end. Luke has been knowledgeable and pulled a miracle out of the bag with regard to getting my shared ownership mortgage through

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Richard has organised a mortgage for me and the service has been outstanding, he has been great with communication and has gone above and beyond to answer questions and support me through the process

22 May 2026
Unprompted review
Rated 5 out of 5 stars

wowwww! thanks so much to Rich Neilson

Rich has been absolutely brilliant every step of the way from application submission to mortgage offer and is very knowledgeable about the complex shared ownership process and sourced me an offer in just over a week!. I have mixed sources of income including disability benefits and Rich has taken the time to explain next steps from everyone else involved in the process. Completely worth the fees and then some. thank you very much to you and your team.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Did the impossible

Richard has been amazing. I initially contacted him for general advice. I didn't think I would be able to do shared ownership. I am now in the process of buying my own place. Something I wouldn't have thought possible.

Richard has been so proactive, patient and generally wonderful throughout the whole process. Can't recommend him enough

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

First time buyers got a great mortgage offer in one week with the high street lender. Richard is exceptionally knowledgeable and experienced. He not only advised on the mortgage, but supported to find the efficient solicitors.

11 May 2026
Unprompted review

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