The Space Program Reviews 

461
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and professional approach, making interactions pleasant and supportive. The service is frequently highlighted as excellent, with many appreciating the personalized communication and flexibility. Reviewers also commend the secure, easily accessible facilities, including ground-level units and 24-hour access, contributing to a stress-free and efficient user experience. No significant recurring negative feedback was identified across the reviews, indicating a consistently positive experience for the vast majority of customers.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their friendliness, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the friendly, professional, and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Facilities

Consumers find facilities to be positive, highlighting them as great storage options with 24-hour access that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah at Space Program has been excellent throughout our use of this service. We're still enduring a wait for our property completion and Sarah has supported us all the way through. She showed us her... See more

Rated 5 out of 5 stars

The Space Programme offers fantastic storage for a few reasons: firstly the site is accessible via a keypad 24/7 so there’s never a problem getting to your unit. Secondly, the units are all at ground... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience with The Space Program. The whole process was really smooth from start to finish. The team are friendly, helpful, and clearly care about providing a top-notch service.... See more

Company replied

Rated 5 out of 5 stars

I popped in to the Space Program to see what availability was like for a house move in the next few weeks. Crystal was really friendly, gave me a tour of the facilities and explained the prices clea... See more

Company replied


Company details

  1. #4 of 29 best companies in Self storage facility

Written by the company

Welcome to a whole new world of self storage. Forget storage rooms where you need trolleys and lifts to get your stuff to your unit! At The Space Program,​ all our units are at ground level so you can drive straight up to them. We are the UK's number one container self-storage operator. We're located in the South West of England and we're here to provide you with the Space you need with​ prices that are out of this World....!


Contact info

5.0

Excellent

TrustScore 5 out of 5

461 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(461)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly staff, plenty of information, Sarah showed and walked us through the different sizes of storage before we made our choice.Easy access to the unit and site. If needed would use again.

8 July 2026
Rated 5 out of 5 stars

Secure Storage and Brilliant staff

Secure Storage and Brilliant staff! The containers are secure and very easy to access at any time of day, on any day of the week. Lauren in the office was incredibly helpful at all times and nothing was too much trouble, including receiving deliveries to my container when I couldn't be there. I was impressed with everything about the site and can highly recommend!

15 July 2026
Rated 5 out of 5 stars

The space program was a brilliant…

The space program was a brilliant experience from start to finish. I found the 24 hour access very easy to use and all the trolleys and lift most useful. But the best part was all the help and advice Crystal gave from day one, she couldn't do enough for You and was always ready to help. A nicer person I'm yet to meet. I will definitely recommend your company to anyone who needs storage and wouldn't hesitate to use your company again. Chris Prince

26 June 2026
Rated 5 out of 5 stars

Crystal is what the company is doing…

Crystal is what the company is doing well! She is an incredible asset. Nothing is too much trouble and super helpful. Always goes the extra mile. A lot of people hate a faceless transaction and Crystal gives the company that point of contact, which really is a differential to other facilities. Priceless and would recommend to anyone I know who is looking to hire a space.

4 June 2026
Rated 5 out of 5 stars

Above and beyond service throughout

Above and beyond service throughout. The team made the paperwork all so easy to understand and complete, and were available to answer any questions. The storage container was clean and in great condition. When we were ready to end the agreement it was really straightforward too!

2 June 2026
Rated 5 out of 5 stars

Sarah at Space Program has beenfriendly and supportive.…

Sarah at Space Program has been excellent throughout our use of this service. We're still enduring a wait for our property completion and Sarah has supported us all the way through. She showed us her mastery of opening the secure locks on the units and identified an available small unit for newly acquired furniture. She is chatty, as are all the staff and the 2 for 1 initial months rental offer should fit the bill for most people.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use and get to.

Easy to use and get to.
24/7 accessibility.
Eleias, who showed excellent customer service. He was sooo helpful and nothing seemed too much. He deserves a raise and a promotion.

Only negative was, I left my keys at home one day and you don't keep spares there, so I had to drive home through all the traffic.

5 May 2026
Rated 5 out of 5 stars

I rented a storage unit for roughly 5…

I rented a storage unit for roughly 5 years, easy access 24/7 to the site, secure area cctv so there was no worry of my belongings not being safe. The staff are lovely & very helpfull & always there to answer any questions or sort out any problems.

5 May 2026
Rated 5 out of 5 stars

The welcome and management of my…

The welcome and management of my storage by Crystal the manager. She made the whole process seamless and simple. I would use the storage again if needed because of the friendly and professional way I was treated.

8 April 2026
Rated 5 out of 5 stars

Hands on help on site

Hands on help on site
Very secure site
New clean container's
Easy access to Cardiff and M4 East and west

9 April 2026
Unprompted review
The Space Program logo

Reply from The Space Program

Hi Alex. Thank you for the review and 5 stars. All our sites offer secure storage with 24hr monitored CCTV coverage.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look