blue self storage Reviews 

1,487
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and willingness to go above and beyond. Many people highlight the exceptional customer service, noting prompt responses, clear explanations, and a personalized approach that makes the overall experience seamless and hassle-free. Reviewers frequently commend the well-maintained and secure facilities, including excellent washing areas, controlled entry, and top-notch security features like CCTV. The user experience is often described as easy and convenient, with customers appreciating the straightforward processes and 24/7 access to their clean storage units.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, amazing, and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and simplicity of... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently praising their cleanliness, security, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Blue self storage is an excellent company . Their people are brilliant to deal with. I rented storage at Bedminster Bristol for approx 9 months. Throughout that period any communication wether email o... See more

Company replied

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

We’ve used Blue Self Storage for a number of years with previous caravans. We’ve recently changed from Motorhome to Caravan and I must say the transfer was seamless. Staff were really helpful and fr... See more

Company replied


Company details

  1. #2 of 29 best companies in Self storage facility
  2. #1 of 3 best companies in Vehicle Storage Facility
  3. #1 of 1 best companies in Caravan Storage Facility
  4. #3 of 57 best companies in Storage facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(1,487)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great help in a crisis

Fantastic experience from Blue Self Storage for our small amateur theatre company, Peculiar Productions. We were facing a crisis, and Dean and Rhiannon were so quick, helpful, and efficient. Bernie was especially helpful on the ground in Wentloog. They are a real personal business who care about their local area. Thanks so much.

22 July 2026
Unprompted review
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Reply from blue self storage

Thank you so much for the 5 star review!

Rated 5 out of 5 stars

Quick and easy to setup online

Quick and easy to setup online. Customer services are easy to get hold of and the staff are happy to help with any issues. Would definitely recommend this company to anyone looking for storage solutions

14 July 2026
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Reply from blue self storage

Thank you so much for the 5 star review!

Rated 5 out of 5 stars

Blue Self Storage at Wentloog

Been at the Wentloog site for five years, great site for our caravan, so secure with good on site facilities eg caravan wash, servicing area and super secure. Only left as got tired of towing a caravan and have put it on a seasonal pitch in west wales. Would use BSS again if needed.

21 July 2026
Unprompted review
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Reply from blue self storage

thank you so much for your review, wihs you all the best and if you ever need storage in the future please do not hesistate to contact us

Rated 5 out of 5 stars

What 2 great colleagues you have in…

What 2 great colleagues you have in Izzy and Sharon I felt really comfortable with them they spoke very clearly and very polite I booked rogerstone wern ind est thank you both 😊

17 July 2026
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Reply from blue self storage

good eggs :) Thank you for the review. I'll be sure to make sure Sharon and Izzy see your kind words :)

Rated 5 out of 5 stars

Sharon and her team …

Sharon and her team talked me through everything i needed to do on line to book storage as I was having trouble booking, it's been the best Customer Service iv ever come a cross Thank-you so much again X

11 July 2026
Unprompted review
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Reply from blue self storage

Thank you for the very kind words and 5* review, Andrew.

Rated 5 out of 5 stars

Service was spot on

Service was spot on, great communication from staff, ease of access and convenient location. Will definitely recommend.

15 July 2026
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Reply from blue self storage

Thnak you for the 5* review and kind words!

Rated 5 out of 5 stars

Great service

Great service, everything was seamless from start to finish.

15 July 2026
Unprompted review
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Reply from blue self storage

Thank you so much. We try to make things as simple as possible! Sharon

Rated 5 out of 5 stars

Caravan Storage Effortlessly

Been storing our new caravan with Bluestorage for a year , upgraded our caravan this month and have gone for a larger one, effortlessly changed to store new one. Easy to follow instructions, good storage area, security always polite and professional. Best storage in South Wales.
Administration staff very helpful.

14 July 2026
Unprompted review
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Reply from blue self storage

Thanks for your wonderful feedback! We're delighted to hear the changeover to your new caravan was so straightforward. We appreciate your kind words about our team, security, and facilities, and we're grateful for your continued trust in us. Enjoy your new caravan!

Rated 5 out of 5 stars

Blue self storage is an excellent company

Blue self storage is an excellent company . Their people are brilliant to deal with. I rented storage at Bedminster Bristol for approx 9 months. Throughout that period any communication wether email or phone call was dealt with promptly and accurately. I never felt that I was an inconvenience to them.id definitely use blue self storage again and I'd recommend them to my friends .

14 July 2026
Unprompted review
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Reply from blue self storage

Thank you so much for your wonderful review and recommendation. We're delighted to hear that your experience with our Bedminster, Bristol team was such a positive one.

Providing prompt, accurate, and friendly service is something we take great pride in, so it's fantastic to know that our team made you feel valued throughout your nine months with us.

Rated 5 out of 5 stars

Blue Storage did not make me blue

Easy to arrange, follow up courtesy call, simple and straightforward. Park right outside unit. B

10 July 2026
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Reply from blue self storage

Thankyou for the 5*. our aim is to make storage as simple as possible.

Rated 5 out of 5 stars

Very helpful

Very helpful, understanding & professional

8 July 2026
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Reply from blue self storage

Thank you for the 5* review :)

Rated 5 out of 5 stars

Easy to book

Easy to book, super convenient. Really nice touch when first using, a bottle of water and Haribos left inside the container by the staff. Unexpected but appreciated 👍🏻 highly recommend (Bridgend branch)

2 July 2026
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Reply from blue self storage

Thank you for the 5* review, Steve. We apprecoate it :)

Rated 5 out of 5 stars

Highly recommended

Exactly what you want — great onboarding, proper security and clean storage

8 July 2026
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Reply from blue self storage

Thank you so much for the 5* review. We take great pride in the condition of our sites! Regards, Sharon

Rated 5 out of 5 stars

Very helpful Staff

Very helpful Staff, details were explained clearly & I was taken to the container I’m renting by Bernadette so I know the procedure exactly when I start storing my goods. Very impressed with the level of customer service.

9 July 2026
Unprompted review
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Reply from blue self storage

Thank you for the 5* review. We have a good team who are always going the extra mile. We are so proud of them :)

Rated 5 out of 5 stars

Exceptional customer service from…

Exceptional customer service from Sharon, very helpful and patient with a self confessed technophobe

7 July 2026
Unprompted review
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Reply from blue self storage

Thank you so much for your kind words! We're delighted to hear that Sharon made the process easy and enjoyable for you. We'll be sure to pass your lovely feedback on to her. Thank you for choosing us!

Rated 5 out of 5 stars

Great Service

Friendly, knowledgeable, helpful staff. Clear and simple signup process. Great service.

3 July 2026
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Reply from blue self storage

Thank you for the 5* review. its storage made simple :)

Rated 5 out of 5 stars

Extremely simple setup

Extremely simple setup, very reasonably priced. Good secure access and exit system.

4 July 2026
Unprompted review
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Reply from blue self storage

Thank you James. Always nice to hear :)

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