The Online Clinic Reviews 

13,902
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 686 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency, professionalism, and ease of use. People frequently note the quick response times from staff and doctors, making the consultation process very prompt. Reviewers also appreciate the fast and reliable delivery service, with many receiving their prescriptions quickly, often the next day. The products, such as medications, are often described as effective and genuine, providing positive results for users. Furthermore, many consumers found the online consultation process to be thorough and straightforward, ensuring appropriate treatment and a smooth overall experience.

What people talk about most

Service

People report positive experiences with service, often describing it as brilliant, prompt, and efficient.... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Response time

Consumers find response times to be very positive, with many reviewers highlighting the quick and efficient... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting the straightforward... See more

Product

Reviewers highlight positive aspects of product, often praising the prompt arrival of diagnostic tests,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the first time I had used the Online Clinic. I had a rather nasty abscess under a tooth and finding a dentist who was available any time soon was impossible. I completed the online form on F... See more

Rated 5 out of 5 stars

The Site is easy to navigate. Going through a series of relevant questions. Explaining the condition that you need help with. Then being offered a medication. Feels a comfortable experience, are a... See more

Rated 5 out of 5 stars

I am so impressed with the speed at which my messages were responded to. I made one telephone enquiry and the gentleman I spoke with was very helpful and put me at ease. Also, my prescribed medication... See more

Rated 5 out of 5 stars

Really quick and prompt consultation and prescription. Packing and delivery were also very quick (although I had chosen the DPD option and it was sent Royal Mail regardless, there was no price differe... See more

Company replied


Company details

  1. #43 of 108 best companies in Pharmacy
  2. #10 of 29 best companies in Home Care Service

Written by the company

We provide private prescriptions for guaranteed next day delivery. We are UK based and licensed by the Care Quality Commission. All doctors are registered with the General Medical Council.

The Online Clinic Details

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.7

All reviews

(13,902)

674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient service

Efficient service. Queries replied to promptly. Blood tests reviewed before medication is prescribed. Quick dispatch and delivery.

8 June 2026
Rated 5 out of 5 stars

Great experience

I wanted to get a new medication that wasn’t available through the NHS. The process of the online consultation was reassuringly thorough. The responses were prompt and the whole process was very efficient. I would highly recommend and will definitely use the service again.

8 June 2026
Rated 5 out of 5 stars

★★★★★

★★★★★

Excellent service from start to finish. The online consultation was quick and straightforward, the medication arrived promptly, and everything was discreetly packaged. Great communication throughout and a very convenient experience. Highly recommended.

7 June 2026
Rated 5 out of 5 stars

Great experience

The consultation process was very smooth and easy to navigate. My order was processed quickly, and the customer service was excellent throughout. Will definitely use them again.

17 March 2026
Rated 5 out of 5 stars

Absolutely amazing service the…

Absolutely amazing service the consultation was thorough and the doctor took the time to make sure I got the help and medication I needed can’t be more thankful I’ve had trouble sleeping for a very long time and if it wasn’t for this site and the doctors on here I don’t think I would have ever gotten the help I needed will definitely be using this service again

3 June 2026
Rated 5 out of 5 stars

Service as it should be.

This was the first time I had used the Online Clinic. I had a rather nasty abscess under a tooth and finding a dentist who was available any time soon was impossible. I completed the online form on Friday evening and just hope the meds arrived befor the following weekend. I received numerous updates regarding my order so knew exactly how things were progressing. Today, (9/6) my medication arrived via my postman.
The service and speed with which my order was dealt with was outstanding. I would thoroughly recommend The Online Clinic to everyone. Thank you.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Online Clinic Feedback

I am so impressed with the speed at which my messages were responded to. I made one telephone enquiry and the gentleman I spoke with was very helpful and put me at ease. Also, my prescribed medication arrived so quickly. I wish I had used this amazing service sooner.

3 June 2026

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