I ordered a Casio men's watch from Jewel Hut (black, with orange hour markers and a resin strap), paying just under £19, including post and packaging; this seemed to me very good value for a watch t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was easy to use, delivery very good, only one draw back, I do think you could use realistic photos as the chains etc do look bigger than they actually are !! I don't think I would have purchas... See more
Company replied
I wanted a Charm for a Christmas gift, (I know, it’s only August)🙈 & while looking for it, I came across “The Jewel Hut”. It was a very good buying experience from beginning to end. The site is eas... See more
Company replied
As always, a faultless company to deal with. Plenty of choice for nomination charms, definitely my go to sight. Payment is quick and easy, packaging is perfectly safe and ther charm is always presente... See more
Company replied
Company details
Information provided by various external sources
The Jewel Hut is a family business that has been trading online since 2006. We aim to bring you the best designer jewellery and watches for men and women from over 100 top brands such as PANDORA, Thomas Sabo, Olivia Burton, Swarovski and Nomination.
Contact info
West Midlands Merchants, Brinton House, Exchange Street, DY10 1BT, Kidderminster, United Kingdom
- 01562 312 225
- sales@thejewelhut.co.uk
- thejewelhut.co.uk
4.6
Excellent
43k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No problems delivered on time.
27 August 2026
Crap crap crap
11 December 2025
Quick delivery and high quality charms
Quick delivery and high quality charms. The website is super easy to navigate and has an awesome variety of charms available for every occasion, milestone, significant events etc
5 September 2026
Very prompt delivery and easy to use…
Very prompt delivery and easy to use site any very reasonable prices
12 September 2026
Reply from The Jewel Hut
Thank you for your lovely review! We’re delighted to hear you found our website easy to use, our prices reasonable, and our delivery prompt. We really appreciate your feedback and hope to welcome you back again soon!
Always great service from the jewel hut…
Always great service from the jewel hut beautiful packaged and on time thank you
1 October 2026
Reply from The Jewel Hut
Thank you so much for your lovely review and continued support! We’re delighted to hear that you’re always happy with our service and that your orders arrive beautifully packaged and on time. It means a lot to us to have such loyal customers, and we look forward to serving you again soon!
Reply from The Jewel Hut
Thank you for your lovely review and continued support! We’re delighted to hear that you’re always happy with our service. Your loyalty means a lot to us, and we look forward to welcoming you back again soon!
Advertising your products with a huge…
Advertising your products with a huge range to find the ideal item.
Very pleased with the item purchased.
Thank you
3 October 2026
Reply from The Jewel Hut
Thank you for your lovely review! We’re delighted to hear you enjoyed browsing our wide range of products and found the perfect item. It’s wonderful to know you’re pleased with your purchase. We really appreciate your feedback and hope to see you again soon!
Reply from The Jewel Hut
Thank you for your lovely review! We’re delighted to hear you were happy with our service. We really appreciate your feedback and hope to assist you again in the future.
My item was delivered promptly.
1 October 2026
Lovely item
1 October 2026
Reply from The Jewel Hut
Thank you for your lovely review! We’re delighted to hear you were happy with our service. We really appreciate your feedback and hope to assist you again in the future.
Great first experience buying from…
Great first experience buying from them. Delivery was fast.
1 October 2026
Reply from The Jewel Hut
Thank you for your lovely review! We’re so pleased to hear that you had a great first experience shopping with us and that your delivery arrived quickly. We really appreciate your support and hope to welcome you back again soon!
Beautiful charm
Arrived promptly. Very pleased with the charm. Engraved to perfection. Will become a treasured gift.
1 October 2026
Reply from The Jewel Hut
Thank you for your wonderful review! We’re delighted to hear that your charm arrived promptly and that you’re so pleased with the engraving. We hope it makes a truly special and treasured gift. Thank you for choosing us!
Great customer service
Great customer service. Had a problem with my delivery & they got it sorted in time for my daughter's birthday.
30 September 2026
Reply from The Jewel Hut
Thank you for your lovely feedback! We’re so pleased we could resolve the delivery issue in time for your daughter’s birthday. We hope she had a wonderful day and loved her gift! Thank you for your patience and for choosing us.
Ordered a charm really easy to do and…
Ordered a charm really easy to do and it came really quickly well packed with a gift bag the charm was adorable will definitely use these again
30 September 2026
Reply from The Jewel Hut
Thank you for your lovely review! We’re delighted to hear that you found the ordering process easy and were pleased with the quick delivery, packaging and gift bag. It’s wonderful to know you loved your charm! We really appreciate your support and look forward to welcoming you back again soon.
Speedy dispatch and delivery
Speedy dispatch and delivery.
Beautiful gift packaging sent with the charm and the charm was engraved clearly and just as I'd ordered.
Will use The Jewel Hut again and recommend them
4 October 2026
Reply from The Jewel Hut
Thank you so much for your wonderful review! We’re delighted to hear that you were pleased with our speedy dispatch, beautiful gift packaging and the engraving on your charm. It’s lovely to know everything arrived just as you’d hoped. Thank you for recommending The Jewel Hut and for choosing to shop with us. We look forward to welcoming you back again soon!
I purchased two necklaces from The…
I purchased two necklaces from The Jewel Hat and had a really positive experience. The jewellery was lovely, and I was very impressed with how smooth and straightforward the returns process was. The customer service was excellent, with friendly, helpful and professional communication throughout. It’s always reassuring to deal with a company that genuinely cares about its customers. I really appreciate the great service and would happily recommend The Jewel Hat to others!
28 November 2025
Reply from The Jewel Hut
Thank you so much for your wonderful review! We’re delighted to hear that you were pleased with your necklaces and had such a positive experience with our customer service and returns process. Providing friendly, helpful service and making things as easy as possible for our customers is really important to us. We truly appreciate your kind words and recommendation, and we hope to welcome you back to The Jewel Hut again soon!
Reply from The Jewel Hut
Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the quality of your charm. We really appreciate you taking the time to leave us a review and hope to welcome you back to The Jewel Hut again soon! 😊
great service well packed and friendly…
great service well packed and friendly courier
25 September 2026
Reply from The Jewel Hut
Thank you for your lovely review! We’re delighted to hear that you were happy with our service and packaging, and that your delivery experience was a positive one. We really appreciate your feedback and hope to welcome you back to The Jewel Hut again soon! 😊
Very good customer service
4 October 2026
Reply from The Jewel Hut
Thank you for your lovely feedback! We’re delighted to hear that you were happy with our customer service. We really appreciate you taking the time to leave us a review and hope to welcome you back to The Jewel Hut again soon! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.