Thebestpdf Reviews 

38,603
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 12,693 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast response times and the exceptionally helpful assistance provided by the dedicated customer support team. Many consumers note that staff members go out of their way to resolve issues smoothly and professionally. People also find the online tools very easy to use and extremely convenient for handling everyday document tasks. However, some customers also noted unexpected challenges regarding the subscription and billing process. A few reviewers mentioned being automatically enrolled in recurring plans without fully realizing it beforehand. These individuals expressed a desire for much clearer policy transparency to prevent future misunderstandings.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that tools are very easy to use and... See more

Service

Users describe positive interactions with service, highlighting quick responses and efficient support.... See more

Response time

Clients share positive opinions on response time, often highlighting prompt and helpful support from the... See more

Subscription

Consumers find subscription to be ambiguous and often report being unknowingly enrolled in recurring monthly... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as helpful, friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I paid 0,95 euro for a one time use of the pdf converter. Unwillingly I was enrolled in a full subscription program. They charged my VISA already twice for the amount of 39,95euro. But after my onli... See more

Company replied

Rated 4 out of 5 stars

Thank Katherine and Malcolm. Thank you both for resolving my issue. I hope that ThebestPDF's policy will be more transparent and include a clear confirmation step with consumers beforehand. Thank you... See more

Company replied

Rated 4 out of 5 stars

There was problems with trying to download. It kept going to the start page when i clicked the download button. worked after some time and trying repeatedly.

Company replied

Rated 4 out of 5 stars

The efficiency of the documents being sent back. However having to pay subscription when not in use is a problem. I would rather pay i need documents than subscribe.

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

39k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(38,603)

18,826 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

good enough for my use

it meets my need

7 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for sharing your feedback! We're glad to hear that TheBestPDF meets your needs and works well for you.

We appreciate your support and hope it continues to serve you effectively.

Rated 5 out of 5 stars

My experience with TheBestPDF was…

My experience with TheBestPDF was generally good. The service was easy to use and helped me process PDF files quickly.

7 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for sharing your positive experience with TheBestPDF. We're glad to hear that you found the service easy to use and that it helped you accomplish your tasks efficiently.

We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Fast response

6 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for sharing your positive experience with us. It's great to hear that you found the response time fast and efficient.

We appreciate your support and look forward to assisting you again!

Rated 5 out of 5 stars
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words and for taking the time to highlight our customer care. It's wonderful to know that your experience with our team left such a positive impression.

We appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

very useful

very useful

6 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're glad to hear that you found TheBestPDF very useful.

We appreciate your support and hope it continues to serve you well.

Rated 4 out of 5 stars

The best PDF merging site

The ease of having PDFs merged at the click of a button

6 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words and for sharing your experience. We're so glad to hear that you found it easy and convenient to achieve what you needed with TheBestPDF.

We truly appreciate your support!

Rated 5 out of 5 stars

fast and accurate

6 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for sharing your positive experience with TheBestPDF. It's great to hear that you found it fast and accurate, as we aim to make things as seamless as possible for our users.

We appreciate your support!

Rated 5 out of 5 stars

really convenient

really convenient

6 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for taking the time to share your positive feedback. We're so pleased to hear that you found TheBestPDF really convenient to use.

We truly appreciate your support!

Rated 5 out of 5 stars

very helpful

very helpful

6 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words. We're so glad to hear that you found TheBestPDF very helpful.

We appreciate your support!

Rated 5 out of 5 stars

Teacher

Great app! :)

6 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're so glad to hear you're enjoying TheBestPDF.

We truly appreciate your support and hope it continues to be a helpful tool for you.

Rated 5 out of 5 stars

Truly with query straight away and was…

Truly with query straight away and was helpful

6 September 2026
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Reply from Thebestpdf

Dear Emma,

Thank you for your kind words! We're so pleased to hear that your query was addressed promptly and that you found the experience helpful.

We appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

An exact transcription

This is easy, fast and very close to the spoken words and sentences

6 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're so pleased to hear that you found the process easy and fast, and that it met your expectations so closely.

We appreciate your feedback and hope to continue supporting you in the future.

Rated 3 out of 5 stars

there was not a lot of inf. not what is needed or was looking for.

there was not a lot of information as to what I was paying for. I was only looking at a one time use. never seen or thought is was a subscription and lastly it was not what I was hopping for. mostly my fault. I wanted the karaoke version of this one song only.. and it was an original song, and not well transcribed. thx

4 September 2026
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Reply from Thebestpdf

Dear George,

Thank you for sharing your thoughts with us. We're sorry to hear that your experience with TheBestPDF did not meet your expectations and that the information provided felt insufficient. It seems you were looking for a karaoke version of a song, which is outside the scope of our platform's features, as TheBestPDF focuses on PDF editing and related tools.

If you have further concerns or need assistance, please feel free to reach out to us at social@thebestpdf.com. We’re here to help.

Best regards,
TheBestPDF Team

Rated 5 out of 5 stars

All is good web is fine

5 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your positive review. It's great to hear that everything is working well for you and that you're satisfied with TheBestPDF.

We appreciate your support!

Rated 5 out of 5 stars

I really love how swift you responded…

I really love how swift you responded to my issues.
Am really satisfied with your urgent solution to my complian.

5 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're so pleased to hear that you were satisfied with the swift response and resolution to your concern.

We truly appreciate your support and look forward to assisting you again whenever needed.

Rated 5 out of 5 stars

was easy to pay

was easy to pay. not yet receive my translate pdf, i am waiting

5 September 2026
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Reply from Thebestpdf

Dear Victoria,

Thank you for your feedback. We're sorry to hear that you have not yet received your translated PDF. We understand how important timely delivery is and want to ensure this is resolved for you.

Please email us at social@thebestpdf.com so we can assist you further.

Best regards,
TheBestPDF Team

Rated 5 out of 5 stars
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're so pleased to hear that your issue was resolved quickly and to your satisfaction.

We appreciate your support and look forward to continuing to assist you.

Rated 5 out of 5 stars

very quick replies and resolved the…

very quick replies and resolved the issue with in minutes which really amazed me.

5 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for sharing your experience with us! We're so pleased to hear that the issue was resolved quickly and that our responsiveness amazed you.

We appreciate your support and look forward to assisting you again whenever needed.

Rated 5 out of 5 stars
Thebestpdf logo

Reply from Thebestpdf

Dear Athina,

Thank you for your kind words! We're so pleased to hear that everything met your expectations and that you had a great experience with TheBestPDF.

We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

good good good good goood

good good good good goood good good good good goood good good good good goood

5 September 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your enthusiastic review! We're so glad to know you had such a positive experience with TheBestPDF.

We appreciate your support and look forward to serving you again!

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