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Talia Rae Reviews 

406
•
TrustScore 4.5 out of 5

4.5

Jewellery shop
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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful products, often highlighting the excellent quality and craftsmanship of necklaces and earrings. Many people appreciate the elegant presentation boxes, sometimes featuring special touches like LED lights, which enhance the gifting experience. Reviewers consistently report prompt and efficient delivery, with items arriving quickly and as advertised. The overall service is often described as impressive, leading to high satisfaction among recipients who love their gifts. However, some customers also noted issues with product quality, such as chains not meeting expectations or stones falling out of jewelry. A few other people also felt that there were problems with orders, including non-delivery or receiving items different from what was purchased. Additionally, some reviewers were not happy with the service when trying to resolve issues, citing a lack of response or difficulties with returns.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight with the quality... See more

Quality

Reviewers mention positive feedback about quality, with many expressing delight with the beauty and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Service

People report positive experiences with service, often highlighting its quickness and efficiency. Many... See more

Order

Customers had ambiguous experiences with order processing, with some expressing satisfaction with quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service, quick despatch and tracking. Beautiful product. I bought the infinity knot with matching earrings for my wife this Xmas. We've had a tough year so wanted to give her a personal... See more

Rated 5 out of 5 stars

I had to hold it back several days until today - my wife’s birthday! She loved it, from the moment she opened the box, and she read through the card, and the sentiments on it. It made her laugh, whic... See more

Rated 5 out of 5 stars

First purchase from this company & I couldn't be happier. The necklace is beautiful,lovely package & the words fantastic, my daughter loved it as it was a birthday gift. Very prompt delivery. Very Ha... See more

Rated 5 out of 5 stars

"Proposed to my girlfriend at Old Faithful in Yellowstone, the perfect place with the perfect betrothal lovers knot necklace. Furthermore, the necklace box was of such lovely quality, the bright ligh... See more

Company replied

Company details

  1. #223 of 288 best companies in Jewellery shop
  2. #36 of 50 best companies in Costume Jewellery Shop
  3. #271 of 375 best companies in Gift shop
  4. #71 of 89 best companies in Jewellery Designer
  5. #35 of 46 best companies in Jewellery manufacturer
  6. #26 of 29 best companies in Jewellery Repair Service

Written by the company

At Talia-Rae, we believe jewellery should do more than simply look beautiful it should mean something. As a family-run brand, we create handcrafted pieces that carry emotion, connection, and purpose. Every item is thoughtfully designed with love and made to celebrate you, your story, and the people who matter most in your life. We operate with trust, dedication, and a genuine passion for our craft. From careful material selection to strict quality control, each piece is made to last and designed to make you feel confident, elegant, and connected. Whether you’re gifting a loved one or treating yourself, our mission is to bring people together through meaningful jewellery that resonates. Why Customers Choose Talia-Rae • Fast and reliable global delivery • 24/7 customer support • Transparent pricing with no hidden fees • Experienced and detail-driven craftsmanship • Handcrafted, meaningful jewellery made with care • Strict quality control for every product • Money-back & satisfaction guarantee • A brand built on family values and trust Our Commitment We’re dedicated to offering a luxury experience that is simple, friendly, and deeply personal. From your first visit to the moment your jewellery arrives, we want you to feel valued, understood, and completely satisfied. Thank you for choosing Talia-Rae. We’re excited to be part of your story.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

406 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(406)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Very nice item

Very nice item, only downside it took a long time to come and communication with the company was not good.

22 May 2026
Rated 5 out of 5 stars

Really helpful

Really helpful - did a swift exchange when the colour of pendant wasnt quite what expected

Happy me as know my sister will be happy with her gift
Thank you

26 May 2026
Rated 1 out of 5 stars

I have sent two emails, both ignored

I have sent two emails, still no reply, both ignored regarding faulty pair of earrings. Included invoice, order number and photos. Still nothing. Will be contacting my visa provider for a chargeback.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Received a completely different item…

Received a completely different item from what was advertised and purchased cheaper tackier and not made of the originally stated material, have found the item that I received on another website that has the same business address but it is not an item even listed on Talia-Rae have sent multiple emails and even reached out on social media and they have all been ignored absolutely shocking standards of practice no other way of contacting them so they’re free to carry on in this manner

I am unable to reply directly so will add this update as response I can assure you I have emailed directly with all relevant information including photos of what I received and order number as well as messaging on facebook with still no response and yes the package that was delivered said it’s sent from luxesmith.com jewellery with the same return address as the one listed to you’re business! I did not order from their website but have received stock from them instead of what I have purchased from yourselves it’s unacceptable and needs to be rectified

8 May 2026
Unprompted review
Talia Rae logo

Reply from Talia Rae

Hello Emily,

I have checked our support client and can find no emails from you. I would advise contact us directly via contact@talia-rae.com with your order id so we can trace this. I am more than a little confused by your statement of items form different websites listed at our business address as we operate one website and are the only business at our listed address. Please send us an email so we can try and clear up this situation with you.

Rated 5 out of 5 stars

First purchase from this company & I…

First purchase from this company & I couldn't be happier. The necklace is beautiful,lovely package & the words fantastic, my daughter loved it as it was a birthday gift. Very prompt delivery. Very Happy customer will use them again A*****

21 April 2026

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