Zurich Ireland Reviews 

I have an pension policy with this company. They lock you you in and refuse to transfer to another policy. They may be ok if you stay with them, but if you don't your funds are locked.

I feel a need, in fairness, make a submission that's different from some of the others that I've read above. Anytime I ever needed ring them, over many years, I have experienced total politeness and efficiency. Recently, when I had a quite substantial claim under my household policy, it was paid promptly and in full without any hesitation. From my experience I have to give them five stars. (And nobody has induced me in any manner to write this)

Atrocious service. Avoid like the plague, if you have any sense.

Zurich Home Insurrance Ireland. Shockingly disgraceful customer service and NO support.

I have been a Zurich Home Insurance customer for 12 years and, during that time, I have faithfully paid my premiums and have never made a home insurance claim. That is why I have found my recent experience so disappointing.

My claim relates to significant water damage in my bathroom. Following the initial decline, I submitted additional evidence from my plumber and lodged a formal complaint with Zurich in early July 2026.

Since then, I have received emails confirming that my complaint is under investigation. I have been advised that if the review is not complete, I will receive a progress update at the end of July, and that Zurich does not have to provide its final decision until the end of August. This means that my son and I could be left without a functioning bathroom for almost two months while waiting for a decision.

If my complaint is rejected at the end of August, my only remaining option will be to refer the matter to the Financial Services and Pensions Ombudsman, meaning the process could continue for many more months before it is finally resolved.

In the meantime, my son and I have been left without a functioning bath or shower in our home and have had to travel to our local swimming pool every day simply to shower. This has caused significant stress, inconvenience and disruption to our daily lives.

One of my concerns is that the inspection was carried out by an external Sedgwick representative rather than by a plumber. I have since obtained further clarification from my own plumber, which has been submitted as part of my complaint for consideration.

As a loyal customer of 12 years who has never previously made a claim, I had hoped for a more timely resolution and a greater appreciation of the impact this situation has had on my family. I sincerely hope Zurich will carefully consider all of the evidence and reach a fair decision. I will update this review once the complaints process has concluded. However i want to report that the experience and service and lack of support has left me devastated. I trusted that if i am paying home insurrance that they would honour it without all of this added stress that they have caused to me and my Son. Its disgraceful and very disappointing.

Very poor service. Signed up with Zurich Car Insurance in June. The online service would not accept the NCD pin, contacted Zurich and they advised that it doesn't always work on their website, they advised manually entering the details, but the system also didn't accept that the cancellation date of the old policy and commencement date on the new to be the same date.
Zurich were happy to proceed and to take my money, I was issued a temporary insurance disc and advised to update the dates (which wasn't possible online due to limitations of the website). I rang Zurich again and they acknowledged that while they are aware that their website is not fully functional, would I not just try it again??
They eventually offered to make the necessary changes themselves, but this resulted in a higher quote than what I had previously paid out.
Based on their inability to even get to the first step in the process, I declined and requested a refund. They kindly asked if I would like the refund by cheque or paid to my back account, I accepted the latter, only to receive an e-mail a few minutes later stating a cheque would be posted to my address.

I received excellent service from Zurich, and in particular from Paul. He was professional, friendly, and extremely helpful throughout the process. He took the time to answer all my questions clearly and made everything straightforward and stress-free. His efficiency and excellent customer service was greatly appreciated. Thank you, Paul, for making the experience such a positive one. I would highly recommend Zurich Insurance.

Unable to get through to sales for home insurance, have tried multiple times, shocking service.

Poor customer service from their pensions department. Left them to another provider Standard Life who actually engage with customers.

What can I say about Zurich car insurance???
9 days after a car insurance claim Zurich Insurance finally holds it hands up to say I have car replacement cover.
This was highlighted on day one but they refused to acknowledge it.
In the mean time I have had to pay for vehicle recovery and medical bills and hire of a car for work purposes. (Broke !!)
I still haven't been contacted via a phone call by any member of this company. (Your claim is been reviewed!! )
What do I do ?

Go to a solicitor which I can't afford?
Borrow/beg from family members ?

Really poor and appalling service.
Not complying with any of their terms and conditions.

The nightmare continues!!!

Shocking appaling service.
Continually misplacing the contributions to my PRSA.
Even admitted they misplaced it and thats it to escalate to FSPO,
Have done but very slow to do.
Zurich is incapable of managing a simple task and blatanly misplace money and ignore complaints.
Doesnt help the FSPO is useless so no one able to keep the, inline.

I would like to give a big shout out to Keeley, your customer service agent, whom I spoke with today, by telephone. I was treated with courtesy, efficiency and respect. All my questions were answered to my satisfaction! Thank you again, Keeley. Agnes Finnerty, Co. Mayo.

Their service is very deficient. They do not have control over the data you provide them. Roadside assistance customer service is oursourced and appalling.

The worst customer experience I have ever encountered from any company. AVOID AVOID AVOID!
1) Poor customer service team and their wider teams. They give you the runaround, lame old excuses that we've all heard before, over promise and don't deliver just to get you of the phone.
2) Contacted them on March 12th 2026, took them until April 5th 2026 to get forms out to me to be filled out for a refund to be issued. Forms were filled out, registered post back to them, bank details given and I'm still only at the stage of numerous phone calls with them, them giving me the runaround.

You get excuses from them such as "Such and such is in a meeting" i.e. I have dealt with them on previous calls and they are now avoiding me. Another one is "The processing team should be able to process your refund today and you will get an email confirming same" Didn't happen either. I don't know why they have email addresses when they never respond to emails.

When you call, they say on their intro that their service is focused around their customer, that's comical as customer experience is non existent.

I wouldn't wish the experience that I have had with Zurich on my worst enemy

Overall dreadful customer service, deceive their customers with dreadful SLA's and don't deliver on what they promise

Was promised the world when they wanted my business but after a claim they started asking me to list everything, then raised the costs, then said that I could not list some of my items at all! Im sure you can find a better and more trustworthy insurance then this crowd, STAY AWAY

A painful experience trying to sign up for motor insurance. Add that to the anecdotal evidence of others trying to make a claim and I would not recommend to others.

I'm done with this site and it may be because of Zurich, I've repeatedly checked on here when my car insurance is up for renewal, go though all the questions, fill in everything, just to be told that it can't be completed online, because Zurich just want to ring me up instead, well sorry, that's why I'm using an online option, because I don't want to have a bartering session on the phone, it actually puts me off signing up with them, I input the info, you give me a quote, I sign up or don't, simple, totally pointless and very frustrating

Trying to get my pension contributions refunded, I did all the process but never received my funds back, they ignore emails and are completely useless. I called to know the situation and the operator said I’ll get an email reply, this was almost a week ago. Get a grip!

Flowery yum when signing you up .. under pain of death-dont make a claim - cause that's what it feels like, they set their hound dogs on you to try & peel your skin off & sell it for profit (not literally)...would prefer pins in my eyes that ever deal with these awful people again...

Poor commination - slow to answer the phone - it then becomes clear that staff don't know what they are taking about but fob you off with misinformation.

I have paid income protection for 10 years. 3 years with Zurich i got very sick in 2025 and with company doctor written advice and my gp advice i was not allowed work. I am still suffering and with the added financial burden. I want to work i want to be better. I've been waiting on my claim out come which as my GP states clearly shows im not fit to work. Furthermore the co. Doc would not let me go back to work so legally I can't. But Zurich who I thought were ethical and honest do not see mental health and severe trauma as an illness and state i should be able to work. But pray tell how can I when even the company doctor said no..... so all the money I spent on protecting my income and being risk averse wasted by the Zurich money grabbers. Complete waste of money and the claims team was condesending, curt and short and their customer skills left a lot to be desired when i called her on it she apologised but there was an air of you are the stupid public. No one has ever spojen to me with such condesending behaviour. But shell get promted as she made a quick buck for the company. Round of applause Kate hope you can sleep at night. I can assure you ill remove all 5 products i have with Zurich another money churner with no customer compassion. I was discriminated against due to mental health not being a reason not to work. Back to the 1900s. I was left for dead at my most vulernable. Pls do not but income protection from them look at the stats they wont pay out. And as of today i still cannot get out of bed.

DO NOT GET YOUR INCOME PROTECTION WITH THEM. THEY WILL NOT PAY.

im left with a serious illness due to work and Zurich will not pay when i paid 155 euro a month for many years and wont give me my service.
Dont be fooled.An honest compassionate real experience.