Incredibly helpful and friendly person on the phone who was able to explain everything. Gave me space for 24 hours (scheduled call) so I could make a decision, shop around further and also have time t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very impressive exchange with staff while dealing with quote for motor insurance. Difference in cost for comprehensive insurance being a lot less to what I was quoted by my previ... See more
Company replied
Out said they would call me back in ten minutes- and they did- so impressed by their staff, professionalism, helpfullness ,and then the price of the policy. It's a long time since I have met such... See more
Company replied
Prompt reply to my initial call. Followed up by timely callback. All questions answered and details of the policy were clearly explained. Customer service excellent. Refreshing to speak to an ag... See more
Company replied
Company details
Written by the company
OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!
Contact info
2nd floor, Building 3, The Campus, Cherrywood Business Park, D18 TF72, Dublin, Ireland
- (01) 512 6200
- www.outsurance.ie
4.8
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole experience from start to…
The whole experience from start to finish was very simple but professional and everything was explained well and just a great service all round .
31 August 2026
Well explained by person on phone Good…
Well explained by person on phone Good detail and patience
31 August 2026
could not be more helpful
could not be more helpful . Great service great price as well.
31 August 2026
Personal attention and someone to talk…
Personal attention and someone to talk with not robot!
24 August 2026
Efficient and pleasing experience.
The staff member that dealt with my request was so helpful and extremely polite. He was very patient and explianed everything clearly. It was a very efficient and pleasing experience. Just a very good service all round.
31 August 2026
First of all is the lowest price for a…
First of all is the lowest price for a comprehensive insurance i have found .
Fast quote, eficient and polite staff.
Thank you
24 August 2026
The girl I dealt with was very pleasant…
The girl I dealt with was very pleasant and help full and rang me back at the time I told her it was her first day with the company and I have no doubt she will do well
31 August 2026
The price and customer service
26 August 2026
V helpful representative on phone saved…
V helpful representative on phone saved over a €100 on my old insurance
31 August 2026
Reply from OUTsurance Ireland
We're delighted that you had a good experience with our team and appreciate your trust in us. We're always looking for ways to improve and hope to earn that fifth star next time.
Reply from OUTsurance Ireland
We appreciate your positive feedback! It's great to know you're happy with our service.
Helpful Customer Service and Competive…
Helpful Customer Service and Competive Pricing. Highly Reccomended.
21 April 2026
Reply from OUTsurance Ireland
We're pleased we could assist with your insurance needs and appreciate your comments as we continue to enhance our service.
Price,and efficiency .
31 August 2026
Reply from OUTsurance Ireland
It's great to hear that your experience was a positive one, and we'll keep working hard to make it even better.
Out Insurance
The staff member who looked after me. He was very efficient and has a great personality. Have been recommending our insurance to my friends. Will be in touch about my house insurance. Thanks Ailish
19 August 2026
Reply from OUTsurance Ireland
Thank you so much Jimmy, we appreciate the perfect score. Your pleasure is our first priority, and we’re thrilled to have provided a wonderful experience
The guy Godwill who rang me was very…
The guy Godwill who rang me was very friendly and very helpfull
31 August 2026
Reply from OUTsurance Ireland
So happy to hear Godwill was helpful! Thanks for the awesome review!
Reply from OUTsurance Ireland
We appreciate your positive feedback! It's great to know you're happy with our service.
Good personable service
The rep whom I dealt with was friendly and chatty, very personable.
The price for my home insurance was almost €100 cheaper than my previous provider.
28 August 2026
Reply from OUTsurance Ireland
Thank you for choosing us and for sharing your feedback. We're glad we could help and are committed to continually improving the experience we provide to our customers.
Billy was very helpful and professional…
Billy was very helpful and professional and got me a great deal on my comprehensive insurance. Will certainly use OUTsurance again. Thank you.
28 August 2026
Reply from OUTsurance Ireland
So happy to hear Billy was helpful! Thanks for the awesome review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.