Walmart Reviews 

Did the curbside grocery pickup. Three items were missing, two were wrong substitutions, and one bag had someone else's label on it. Prices are good but the online fulfilment is really inconsistent.

Ai and people that are in customer service are making me not want to shop at Walmart, the people that answer the phone in customer service can't understand the English language or speak the English language

Walmart is a very big grocery store and I love the fact for me that it’s a one stop shop lol, but the only negative thing I can say about ALL Walmarts is the very long checkout lines! When there’s 12 registers that all can be in use and let customers/regular guests have be in and out quicker, but instead half of the checkout lanes are always closed and having customers wait for a very long time

Terrible a** company needs to get its s*** together but besides that terrible people who own and run it Terrible overall.

Walmart online ordering is worthless. We ordered 3 Xmas bows, they delivered 1, but said they delivered 3. We called, they said they do not have the other 2 in stock, so we cancelled the order, returned the 1 we got.
We then received the other 2 bows 4 days later. We called and set up a return on those as well, and now they've only credited us for 1 bow on that return. We have to fight to get thru the AI agent each time we call. We will never do business with Walmart again.

I love the service! My little puppy loves the toilet paper section especially because there’s a little space behind them, the reason why my puppy loves the toilet paper is because he leaves rotten sнits. He then wipes his аss all over the carpets and we leave. Perfect service 10/10

I only order a couple of things from Walmart, but I am done with them after this experience!! I went to reorder a 12 pack of drinks from them and the price jumped from $12 to $25!! But only on the flavor of the one I have ordered before, every other flavor of the sparkling Ice was $12 except for the peach, the one I have ordered in the past!! I'm done with you Walmart.

Very disappointed with Walmart! My TV was delivered to the wrong apartment on October 11. Despite contacting customer service four times, I never received my refund. After weeks of waiting and broken promises, Walmart denied my refund. Terrible customer service! I will think twice before ordering from Walmart online again.

Think twice before paying for Walmart + for the Kahului Hi store, numerous issues with the delivery service ,not the drivers ,but there way there system works, especially when your ordering ice cream, or anything else that’s frozen or refrigerated, 50/50 chance the ice cream will be thick milkshake consistency or thinner, or a one pound package of bacon that falling apart because it’s warm and turning grayish, then you call the store and they tell you that drivers are allowed to shop up to four orders at a time , one of my was started I can see it on the app, no movement for 15 mins, then it started again a half hour later it was delivered so a total of 45 mins since they started to shop for my order, lucky me I received four 14 oz of chocolate Hagen Daz milkshake not ice cream, and my box of fugicles that slid off the stick, a my pound of bacon that was partially cooked, I asked if they train the shoppers they politely said no, didn’t even rectified my order, called customer they handled my complaint gracefully, I cancelled Walmart + after cancellation I still had 7 days before it was cancelled, since I paid, I tried to order one last time, guess what, every ice cream product and every frozen dinner was out of stock, I called customer service and told them that, anything and everything was available except anything for frozen, I asked a friend to go to see if if there actually a problem with there refrigeration,guess what there wasn’t, well enough said,

The online checkout is just a nightmare, error messages at every checkout attempt, says "fix error below," but no error is highlighted. Doesn't accept address, doesn't accept card, doesn't accept codes – will keep shopping on Amazon Grocery. Much better experience.

Wish reviews could be in minus stars. On January 2026, I bought 4 tires from walmart.com. I paid the $10 per tire for the road hazard warranty. In April I bought 4 more tires from walmart.com for our second vehicle, also with extended warranty. In August I had a flat on the car I had tires installed in January. I took the car to Walmart on a Sunday. I had to make an out of town trip. I checked the car in and the employee at the desk said I was coveted for a replacement because I had the warranty. 5 minutes later a mechanic came out from the bay area came out and said it could not be patched and the tire needed to be replaced but that walmart had discontinued the warranty on tires bought on walmart.com. it was 7 am and I asked for the manager. He told me the manager would not be in for another 4 hours. I was already running late for my trip so I had to take my car to another shop. The shop didn't have a similar tire in stock and I was advised that if I put a different size tire on it would cause faster wear n tear on the other tire so I wound up having to buy 2 tires. I made a complaint against walmart with BBB. BBB became involved but long story short walmart Inc, with their billions of dollars in profit off of us refused to compensate me for tires I had to get 7 months after spending $900 on 8 tires. Trust me, in the long run they will lose more. I will never set foot in another walmart for any kind of purchase.

If I had to give zero I would. What a slimy sleezy way to make little extra money Walmart. They sign you up for membership by asking if you want free shipping for the order that you are placing at the moment and somewhere down at the bottom in a irrelevant box or font you are signed up. I realized this after seeing that i have been charged for almost two years and calling them. I was charged through paypal so never saw walmart charge on the card and with a full family activities on the card never thought of anything about the Paypal entry on the statement. When I call these idiots is when she explains how it happened so they know the trick. Good bye walmart forever.....no more online purchases from you. Wallet cards are deleted...paypal connection is deleted and let see if the account can be deleted.

Two employee operated cash registers operating with 15 customers waiting i waited 20 minutes to spend 175.00 in cash not credit At least 3 employees waving self checkout customers in customer service is in the minus column

I bought a mixer 6 mo still under warranty but they refuse ot give me a refund even though there something wrong with the motor I'm 80 and that sound scares me down sound normal Walmart told me the window ot rerun it was over It is still under warranty again and I got it April 26,2026 Don't buy that Celbo Brand , they are corrupts like walmart Walmart just padded my bill today and charges me more for two items I called and again just given Excuses I turned them in ot Illinois Attorney general for fraud

Took funds for monthly membership from a card that had another person's name on it that I never authorized or knew they were using for payment. When I checked my Wallet, the payment source they used wasn't even selected or defaulted. They just went through all 11 cards I've ever used at Walmart and attempted to pull funds from any card that worked. Wow! I have canceled my membership, as a longstanding member, and will never use walmart+ again.

I placed an in home grocery delivery order and my EBT was billed $50.60 when the order was picked the next day one item was out of stock and order became $42.53. The store could not find a driver and Walmart canceled the order, so NOTHING was delivered. But they only credited back to my EBT account the $43.53 amount. Multiple chats and phone calls and they REFUSED to give me full credit, even though they agree I was not given the full credit! How stupid is that. I spent over 2 hours in chat and on the phone to get $7 credit they owed me and got NOTHING but I'm sorry, I understand blah blah blah.

To Walmart Customer Relations,

I am writing to formally express my frustration and disappointment regarding an order that I paid for but have never received. It has been almost three weeks, and despite making four separate calls to Walmart.com customer service, this matter remains unresolved. I have neither received my merchandise nor received a refund for the money Walmart has already collected.

What makes this situation even more frustrating is that each time I contacted customer service, I was given a different explanation regarding my order. When I requested to speak with a customer service supervisor, I was repeatedly told that a supervisor was unavailable and that I would need to call back at a later time.

I have now called four times and have been given four different explanations, yet absolutely nothing has been resolved.

As a paying customer, I should not have to repeatedly call, explain the same situation, and spend my own time trying to get back money for merchandise I never received. I should also not have to chase down a supervisor to receive a reasonable resolution.

At this point, I am requesting:

1. An immediate investigation into my order.
2. A full refund to my original method of payment if the merchandise cannot be delivered.
3. Escalation of this complaint to a customer service supervisor or corporate customer relations representative.
4. Written confirmation of the resolution and when I can expect my refund.

I understand that delivery issues can happen. However, the lack of consistent information, accountability, and resolution from Walmart’s customer service department is unacceptable.

Walmart has received payment for merchandise that I have not received. I expect this matter to be taken seriously and resolved promptly.

I would appreciate a response within 48 hours. I do not intend to continue making repeated phone calls for a problem that should have been resolved during my first contact with customer service.

I hope Walmart values its customers enough to address this situation appropriately.

Dear Walmart Customer Support at clermont,

I am writing to express my strong frustration regarding a recent experience with an advertised price at Walmart.

An item was clearly advertised at a specific price point; however, upon receiving/purchasing the item, the product information provided on the advertisement was inaccurate, and your team refused to honor the advertised price.

According to standard pricing integrity practices and basic customer service standards, customers expect advertised promotions to be honored when the discrepancy originates from the seller's listing or display. Refusing to adjust the price for a clear advertising error on Walmart's end is unacceptable and creates a very disappointing customer experience.

I request that Walmart rectify this issue by honoring the original advertised price for this item and issuing a refund for the price difference.

I look forward to a prompt resolution to this matter.

Sincerely,

SOL DIAZ

Order# 2000153-92710534

Don't know what time of the day this all happened but the hackers tried to make (2) set orders of 5 or more Switch games before Walmart cut them off and the weird part was there was ONE order (in Walmart) of over $128 but TWO sets of $128 taken off my bank card.

I contacted Wal-Mart, they AGREED my claim was legit and THEN things started slowing down. It was a "DIGITAL" purchase, there was NO PHYSICAL ITEMS yet there was a "delivery" (that NEVER made it to my home by the way) sent to my home that just froze in mid transit.

Walmart knew i was telling the truth because the spending was childish in nature, the first purchase was some random box of Chex mix then the Switch games.

So their reps told me the people that handled agreed with me and here i am thinking, "Okay, i should get my refund" and i was TOLD "In 24-48 hours you will get your refund"

NO. DAYS GO BY. NOTHING.

I call back, their people agree again, tell me again "in 24-48 hours and you will get it back"

DAYS GO BY NOTHING

I call again. I keep getting told the same thing and THEN, they do something weird. They refund me for "little" orders i never asked them to refund me for. Not even CLOSE to what they owe me back.

So, here i am, close to TWO WEEKS after this all went down. EVERYTHING could have been cleared up in less than an HOUR and i still haven't gotten my money back for the Switch hackers which (as i said) i never even GOT anything for it was a "digital" purchase.

But i never even got an email with a license or anything and THAT IS EVEN MORE CONFUSING. I would have GLADLY said "Here's the code, cancel it" but i never got it.

This is all starting to sound like an INSIDE job. WHY do i say that? HOW did they get TWO drafts of $128 off of my card for ONE order from them? NO COMPUTER GLITCH DOES THAT.

I think a BBB investigation needs to be started into them about this and that's for STARTERS.

If I could give them a -100, I would. Almost every time I place an order, they mess something up, and I end up getting screwed. And, they won't fix it because their customer service is just awful. All they care about is money, and they don't care who they screw over in the process. The only reason I continue to use them is because my vehicle is out of service, and their delivery is cheap. As soon as my car is fixed, I'm canceling my subscription and deleting the app for good. Worthless!