Virtuagym Reviews 

very helpful and fast

I have been a virtuagym user for 12 years, more for the fact by default, and to switch software is a lot of work. I am orienting myself though. Creating training schedules still works the same cumbersome way it did 12 years ago. All competitors are fully engaged in AI, except virtuagym, which prevents us from working efficiently. The help service takes days before they respond to your mail. The one thing they do improve on is sending their invoices.

As an end user of Virtuagym software via the Everlast gym app I can say it is virtually useless and not fit for purpose- for confirmation check out Everlast Gym app reviews on the App Store .

Note App Store reviews default to “most helpful” with a 4star rating. Change the search to ‘most recent’ and it will reveal a years worth of one star reviews. Links to the developer website are strangely dead. 🤫

Virtuagym is the perfect solution for our CrossFit box. It offers all the functionalities and flexibility we need and it is easy to use for us a box owners as well as for our clients. The helpdesk is accurate and fast. Happy customer for years now!

Worst software company I have ever dealt with. They don't have automatic billing, which means you have to pay manually every month. I missed a few payments over the years as a result and ended up having to pay a large sum to get out of the contract. I understand I had to pay, but to not have automatic billing is horrible. They also messed up my billing numerous times due to their manual billing system not sending me invoices. Once they discovered the billing issue, they reached out and demanded all payments up front for their mistake. I wouldn't have a business if I treated my customers that way. Also, yes, I used the service for years, but do not signup with them until you have done a free trial. They will say yes to your questions to get a sale, and later you will find out the software can't be used the way you wanted. Overall there are many better choices available and this company doesn't deserve to be in business. I only stuck around because I got my subscription price to somewhere I was happy with and used it as an added value to my business. Again though, there are far better choices. After my experience, I'm so upset I ever paid this company.

Absolute scam! The sales team doesn’t know what they are selling. There are no embedded videos like they show in the demo or on the app. The onboarding process is a giant hoop to jump through and waste of time. The app is unnecessarily complicated and not user friendly at all and ugly format that looks like a beginner app designer made. To cancel they make you get on a call and then tell you it can’t be cancelled or prorated even though it is prorated when you start. It’s a complete scam!

Terrible. No clear way to cancel account. Suspect a scam.

Virtuagym is an all-inn solution for the Fitness entrepreneur. Thee are definately worth to give It a try

Nice platform to work in. The website and app work well. Members experience the schedule and registration system as very pleasant. A nice client journey to properly process member information. In addition, customer service is easily accessible and the lines to the right people are short.

B-Fysic

I have been using the Virtuagym platform for 1 year now. It offers great ease of use for me and my clients. My customers have their nutrition schedule at hand at all times and can easily make adjustments themselves. Creating the training schedules is also easy due to the large database of exercises.
Very satisfied with using this platform.

One of the tops of virtuagym is their great customer service, always friendly, accessible and solution oriented. Never waited more than a minute to reach their representatives.
I use virtuagym for bookings of my yoga studio, and i hear from my clients that it is very user friendly and simple to use.
All in all, i have been using VirtuaGym for over two years, and I had a really good experience with it, which proves that their system works flawlessly for yoga studios as well 👍

Their system was not working, on more than one occasion clients could not log in or when they did they kept getting booted out. I thought I was doing something wrong on my end, but this occurred 8-10 times.
They kept sending me videos to watch to correct the situation but it had nothing to do with what I was doing.
Wasted a month with this company and now need to start all over. What a waste. The worst part of this they never owned up to the problem being with their IT DEPT.

I use the system as a personal trainer and as a gym. For me it mainly creates overview and simplification of processes. agenda, customers and financial affairs are fully automated and I can print reports in an instant. I can recommend it to every trainer and gym. Kind regards De Bokstrainer

someone with virtuagym is spamming my inbox 'nuff said.

Works efficiently and more or less userfriendly for our club. However to get in contact with customer service is nearly impossible (except by phone perhaps) There is no link in the program and to google support leads nowhere. Very user unfriendly

Was a paying customer for 4 years and paid a premium price for their services.

I ran into several problems throughout the whole experience, was constantly promised uodates to make it even better... Nothing every changed.

They made no attempt to support small business throughtout the pandemic they just told you pay what you owe, regardless of the fact your business was completely closed.

Then when i choose to leave they make you put it in writing 3 times that you are cancelling then continue to take money from your account!

They are a disgusting company that can't even pick up the phone and i will never return to using their software again.

Avoid and go with another company there is plenty of them!

Virtuagym was brought to me by one of their sales representatives who made me believe that the application would specifically meet all my expectations, such as the integration of the virtuagym calendar with my Google calendar.
They don't offer any free trial and you therefore have to risk a much higher price than some competitors like MY PT HUB who offer exactly the same thing for 4 times less. Dissatisfied with the product, they not only refused me a refund ($474) but wanted to force me to pay for a 3-month commitment ($175/month) for a product that I will not be using. Having tried several applications, I strongly recommend this company. Try MY PT HUB instead.
Less pricey and do not scam the customer with a 3 months commitment contract on a product you are going to discover only once you comment