Tyre Shopper Reviews 

Buyer beware, Booked a time slot with Halfords as recommended by Tyre shopper website, turned up waited 2 hours only to be told the tyres hadn't been delivered and would have to return 2 days later. Sent a complaint suggesting partial refund for the extra journey it cost me in time and diesel and still had no reply after second email sent to their so called 'customer complaints'.

A shocking company who should be avoided.

I ordered a tyre, paid, set fitting date and location ✔️ job done… or at least I thought! 2 hours later, no confirmation email so check my account, no funds taken. Ordered again… exactly the same scenario. Sent email… still no response from two weeks ago.
Next… email prompt from TS advising I had something in my shopping basket. Checked, the order I placed but at +£20. I ended up going with a more reputable supplier, even paying slightly more than these time wasters. Shocking behaviour!!

Absolute rubbish, they constantly cancel and move appointments; you then have to call up to change it and... they move it again!

Paid extra for a premium slot for fitting at Halfords. When I got there I was told that one of the tyres hadn;t arrived. Nice of them to tell me before a drove down there. So, I decided to cancel with them and just get a mobile service at home. Booked that in, then a day after having booked it I was sent a message saying that no-one covered my area! So now I have to phone to rebook back at Halfords. Currently 15 minutes into their hold music while I try to get hold of them. Farcical.

I ordered three tyres, two for one vehicle and one for another, booked on a Friday to be fitted the following Thursday.

For the vehicle reg, it only allows one registration number so I entered mixed. The following Tuesday tyre shopper emailed me asking me to call and provide registration numbers. I tried no answer, so I replied to the email with said registration numbers, and also emailed their "bookings" email and "customer services" email. I did in fact get an automated response from Halfords advising my ticket was closed. Great I thought problem solved!

Fast forward to fitting day. Guess what, no new tyres. I called tyre shopper to be greeted with Robert, who then proceeded to tell me that the tyres will not be fitted today because I did not confirm the reg numbers. I advised of my email to be told, "we don't always receive customer emails".
Ok so if you know this, why are you not following your email up with a call if you haven't heard from the customer? Customer doesn't know your emails (as advertised on your website) are not always successful.

When I queried to Robert as to why they hadn't even ordered my tyres, he claimed they needed the reg. Why? I knew exactly what product I wanted, I ordered the tyres that should be good enough? Asda doesn't ask me what butter I'm spreading on my toast before selling me a loaf do they?!

Robert didn't really want to help, and was rather happy to just cancel my order. The order and money tyre shopper had sat on for a week without doing anything. And to add salt to the wounds, I doubt I will hear anything regarding my complaint and their systems will remain the same with a grumpy Robert answering calls.

I purchased a tyre and mobile service and the installation itself was a 5* event; easy, quick, and efficient. Giving 3* because I never received a confirmation email; I finally received a confirmation the third time I called customer service, one business day before the appointment.

Booked and paid £135.99 for a tyre fitting, but when I arrived the correct tyre had not been delivered. Instead, the centre had three van tyres labelled with my registration. I lost over an hour of my working day, was sent home still using my spare tyre, received no response to my complaint, and was then emailed to say the work had been completed when it had not. Very poor service and still awaiting a resolution.

The website says they have the tyres I want but wouldn't let me order them once I added my postcode. So I rang them (website says 24x7 but it's only M-F 8-17).

After 20 minutes very slow going on the phone we finally get to the point of finding out that they don't have the rear tyres. Complete waste of time :(

Also sounded like the call centre staff have a mixture of a very slow system (or are doing it all on paper!) and no training. Or perhaps on the job training with someone sitting next to them as it sounded like things were being passed back and forth plus long gaps before replies to me.

They're also seemingly forced to follow very a rigid script that doesn't work for all cases. I wanted different size front and rear tyres and knew exactly what I wanted (make, model, size, speed and load rating). But the script kept trying to ask me what brand I wanted but didn't care about the tyre model. It then tried to get me to pay for the fronts before we'd looked at rear tyres.

So yes, seems the reviews on here are all correct. Avoid.

Awful company, Avoid! Cancelled my appointment 4 times! 1st time said only 2 tyres turned up but didn't let me know so had to call them. 2nd time still no tyres. 3rd time Cancelled due to sickness (yeah right) 4th time Cancelled. 5th decided to change the tyre brand without asking me. Demanded refund..Terrible company

Ordered tyres based on price. Read the reviews beforehand but made the assumption that because I was going into a Halfords to get the tyres fitted rather than mobile fitting I'd probably be okay.

Ordered Monday 8th June for afternoon fitting on Thursday 11th June. Receive a phone call from the Halfords fitting centre around lunchtime on that Thursday to tell me that the tyres hadn't been ordered, very quick to blame Tyre Shopper, something about computer viruses, (non of it made any sense to be honest) but if it was okay with me, he, the knight in shining armour, could book the tyres in now and they'd be available for fitting the next day. Not ideal but I work from home Friday's so not the end of the world. Said the tyres usually come in between 10 and 11 so if I come in after 11 they should be there.

I did try calling around 10.45 today to make sure the tyres were in. I was on hold for 15 minutes and didn't want to be late so I got in the car and drove down to the garage while still on hold. Was still on hold when I got there, so went into reception to get sorted. T'was the knight in shining armour on the desk, remembered the conversation the previous day and went to check the tyres were in. Came back to confirm it was just the 1 tyre I was having fitted. Told him, no, as per my order form, (which I had on me and showed him) and our conversation yesterday, it was 2 tyres, both rears.

He then said, well he'd only ordered the 1 tyre, and, made a point of telling me that this was more than he should have done and if I wanted anything sorted, I now had to go back to tyre shopper he couldn't/wouldn't do anymore. That shining armour fell away insanely quick!

Got home and called tyre shopper. Their generic response was, 'soz mate, sounds like you've had a nightmare, do you want me to try and order the tyres again'? Told them not only did I want them to sort the tyres, but I expected them to do it today or at the very latest tomorrow and come to me to fit them. I felt that was the least they could offer in the circumstances. I was told that if I wanted to change it to mobile fitting, I'd have to cancel my existing order and then make another order online and pay again including any additional charges for mobile fitting.

At this point I asked to make a complaint. Important note, they don't actually have a complaints department you can just ask the contact centre person to raise a ticket and they will tell you that you'll receive a response in the next 3-5 working days. In the meantime there will be no discussion about getting compensation, mobile fitting, expedited service at no extra cost etc. On that basis I was left with no option really but to cancel the order and wait to hear from the complaints department.

All this aggravation to save what was little more than a tenner vs the garage along the road. I know that this makes me the mug, but I suggest you don't be a mug too.

Didn't have the tyres I purchased in stock so they fitted a different brand, fine I'm not bothered about budget tyres, after they finished I checked tyre pressure a week later and noticed none of the valves have been replaced, all 4 have rubber degradation and actually some damage, tyre shopper don't want to know and won't rectify it

received an email shortly before fitting to say the tyre and service cannot be provided.
I have sent about 5 emails back over the course of a week but so far with no reply at all.
I assume since payment was taken a contract has been formed and I will have to obtain a service elsewhere and pursue them for any difference.

Booked tyre change Sunday for Monday afternoon. Website said available to be fitted next day at 15:30 - so I paid my hard earned cash and paid my extra £3 for the slot - now my life my time is all mapped out I basically have very little messing about time everything needs to be organised in advance and I need a business like tyre shopper to be there in the small amount of time I will interact with them. Today I turn up at Ratcliffe Terrace Edinburgh manager explains no tyres here for you mate. He could see I ordered and paid for 2 continentals the previous day but was oblivious of the tyres whereabouts. So I said ok mate I will cancel with tyre shopper and get a refund and said to him terrible service not directing my annoyance at him but at the behaviour of tyre shopper - people please understand when the website says available next day etc take that with a pinch of salt. The manager offered me lesser quality tyres and because of my tight week ahead I agreed as I was in a position as my front 2 tyres getting close to legal limit. So now I paid X amount to tyre shopper for top quality tyres but now have a lesser quality tyre on my car but the mismatch in the values is now something I want back from Tyre shopper - my advice to anyone going to use Tyre shopper they are not trustable.

THEY CANCELLED MOBILE FITTING TELLING ME THEIR MOBILE DIDN'T COVER OUR POSTCODE AFTER ME PROVIDING ALL DETAILS ON LINE PREVIOUS DAY
HAD ORGANISED DAY OFF MY WORK AS WELL
NOT A HAPPY CHAPPY TODAY . WILL NEVER RECCOMEND THEM TO ANYBODY

I ordered 2 tyres through this site for next day delivery at a Halfords Centre in Leicester (National Tyres, Blackbird Road).
I turned up on time for my appointment to get 2 new tyres fitted at 11:30am and on arrival was told that there had been no delivery that morning, so the tyres weren't there! I was told they tried to phone me but I received no voice message !
After a few minutes, a van arrived - they had a delivery!
"Great!" I thought. I was then told that the wrong tyres had arrived and therefore NOT the tyres I had ordered!
Never again will I use TYRE SHOPPER or HALFORDS or NATIONAL TYRES! This episode has caused me so much inconvenience ! I have requested a refund!! WHAT A BUNCH OF COW BOYS !! An utter disgrace to say the least!!

Disappointed to have to wait so long before getting tyres fitted only to sent a text on the day cancelling due to "tyres not arriving with the fitter"... you've had 9 days to get the tyres and not even a phone call to apologise. Not a good service.

Would definitely avoid. Experience from start to finish was a nightmare. Had several emails and texts to tell me my appointment might not be carried out, that the tyre I had selected wasn't in stock and they could only offer me a worse quality tyre, AND THEN, after all of these texts and emails, they failed to tell me they have moved my time slot from 6-8pm outside of my working day to 4-6pm. To which the mechanic then called me at 3:30pm saying if I wasn't available for the service I would have to rebook and be charged the call out fee. So dissappointing for something that should have been straightforward.

I have tried twice to order tyres for my car, both times the website let's me order just fine, but when I go to Halfords to get them fitted they only have 2 tyres, somehow the system got confused and only ordered 2 tyres. I need different sizes on the front and back. Even though the website suggests both these sizes it won't actually order both sets,been refunded twice now but wasting time and fuel going in vain to get tyres fitted that aren't there. Extremely frustrating, think I'd rather pay more, maybe then I would actually get what I want.

Felt it important to leave a review as all recent ones have been negative. Easy to order online. Ordered late Saturday night. Much cheaper than local places. Fitted at Halfords Monday. Process really easy. Would happily recommend 👍

Ordered 2 tyres for fitting at home, bno one turned up, had an email saying they couldn't contact me, but never had any attempted call, try phoning, dreadful, recorded messages sound like they couldn't care less, quite true really of the company as a whole.