Specsavers Reviews 

25,448
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often noting their thoroughness and willingness to go above and beyond. The service provided is frequently described as excellent, efficient, and comprehensive, leading to a positive overall user experience. Many people appreciate the exceptional customer service, characterized by clear explanations, personalized care, and a welcoming atmosphere from start to finish. However, some customers also noted issues with product quality, including glasses that were unsuitable, incorrect, or had problems like lenses falling out. A few other people also felt that service could be inconsistent, experiencing delays, rushed appointments, or receiving conflicting information from staff.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as friendly,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, efficiency,... See more

Product

Customers had ambiguous experiences with product, with some reporting significant issues such as incorrect... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the efficient, thorough, and... See more

User experience

People report positive experiences with user experience, highlighting the helpfulness and friendliness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Optometrist was extremely thorough working out my complicated prescription. He went over it several times to make absolutely sure. Clearly explained every step of the process. Kay measures the fra... See more

Company replied

Rated 5 out of 5 stars

Having broken my prescription sunglasses 10 days before going on holiday I went to order a new pair with the hope of them being ready within the time restraint. The young man who dealt with me was a... See more

Company replied

Rated 5 out of 5 stars

Good start with offer of bottled water on entering,on a hot day.Pleasant,friendly staff at desk.Eye test conducted with expertise and clear comments.Good advice offered.A professional visit made enjoy... See more

Company replied

Rated 5 out of 5 stars

I took my reading glasses into the Waterlooville branch of Specsavers to be adjusted. The man that looked at them for me informed me they couldn't be repaired so offered to replace them under warr... See more

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

25k reviews

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4.5

All reviews

(25,448)

5,153 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and attentive from the minute I walked in the store, everything went smoothly, no waiting around for ages and I also when I was out looking to purchase glasses, there was no hard sell like I had in previous appointments at other stores on years gone by, the staff were all very friendly aswell and there was a nice buzz about the place.

23 July 2026
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Reply from Specsavers

Thank you! It always means so much that you'd take the time to share your feedback with us 😊

Rated 5 out of 5 stars

Great customer service

The staff were very patience and professional and i want to give a special thanks to the staff, Shaneera, who served me last. She was very professional.

23 July 2026
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Reply from Specsavers

Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊

Rated 5 out of 5 stars

Staff patience

Staff patience, clear explanation, smile on staff faces, warm reception, friendly clean environments .

23 July 2026
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Reply from Specsavers

What fantastic feedback, thanks so much for letting us know! The team will be so proud

Rated 5 out of 5 stars

Professional

Welcoming, professional, and a Genuine concern about accurately prescribing the best prescription for my condition All of which I had not experienced with another high street competitor.

23 July 2026
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Reply from Specsavers

Thank you so much for your kind words! We're thrilled that our team could help you out. If you need anything else, just let us know 😊

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish
Max was incredibly helpful
Victoria square branch

10 July 2026
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Reply from Specsavers

Thank you! It always means so much that you'd take the time to share your feedback with us 😊

Rated 5 out of 5 stars

The staff were welcoming

The staff were welcoming, friendly & helpful.
The man who carried out the actual eye tests was also friendly & explained everything.

22 July 2026
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Reply from Specsavers

What brilliant feedback, the team will be proud! Thank you for letting us know 😊

Rated 5 out of 5 stars

Satisfied Customer

Marnie was brilliant, the other members of staff were excellent, between doing tests and selecting frames.
I only had to wait one week for my new glasses, again no hassle or waiting around although very busy.

15 July 2026
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Reply from Specsavers

Wow, this is lovely to hear! We're so glad you had such a fab experience 🙌

Rated 5 out of 5 stars

Broken glasses frame replaced very speedily

I had broken my glasses frame and needed to replace them.
Id looked online and couldnt find the exact same frame.
At the shop i explained the situation. The frame was beyond repair. I couldnt find a replacement frame i really liked but the shop assistant was very kind and helpful and managed to find my frame in some old stock. I was happy about this and even happier when they said they could pop my old lenses into the new frame and just charge me half the price.
It was done in about 10 mins and i left the shop with my “new” glasses.
Very helpful and very pleased with customer service.

7 July 2026
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Reply from Specsavers

We're thrilled to see that you had a positive experience in our store! Thanks for taking the time to share this 🙂

Rated 4 out of 5 stars

The staff was very polite well run

The staff was very polite well run. The lady I think was the boss lady was very nice if I wanted to no anything she was so happy to help. Ty

23 July 2026
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Reply from Specsavers

That's always what we like to hear! If there's anything we can do to make it a 5-star experience for you, just drop us a DM on social media

Rated 5 out of 5 stars

Thornbury Specsavers I recommend a visit time I arrive at Thornbury…

Every time I arrive at Thornbury Specsavers, I find a lovely welcoming atmosphere, the staff are all friendly and happy to help you with your enquiries, questions, or advice to assist you with problems.
They are happy to give you the time that is required to sort any problems, or issues, they listen to whatever you tell them.
As a pensioner I find they treat me with respect and kindness, which I greatly appreciate. I feel happy to recommend their services.

23 July 2026
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Reply from Specsavers

What brilliant feedback, the team will be proud! Thank you for letting us know 😊

Rated 5 out of 5 stars

Although the shop was very busy

Although the shop was very busy, only had to wait a couple of minutes to be seen to, couldn’t ask for better!

23 July 2026
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Reply from Specsavers

This absolutely made our day! We’re not surprised you had such a great visit, the team is amazing 🙌

Rated 5 out of 5 stars

I had an excellent experience and very…

I had an excellent experience and very thorough and the optician explained everything as he was testing my vision and I would definitely recommend Specsavers.

23 July 2026
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Reply from Specsavers

Thank you so much for your wonderful feedback! We know the team will appreciate hearing this 😊

Rated 5 out of 5 stars

Very helpful and pleasant staff

Very helpful and pleasant staff, who went above and beyond as to what was expected

23 July 2026
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Reply from Specsavers

Thank you so much for your kind words! We're thrilled that our team could help you out. If you need anything else, just let us know 😊

Rated 5 out of 5 stars

Good service

Polite staff.Very thorough examination.
Good guidance on choosing new frames

22 July 2026
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Reply from Specsavers

Thank you so much for your wonderful feedback! We know the team will appreciate hearing this 😊

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