Solopress Reviews 

Solopress we're brilliant. Right from the start the process was smooth. They identified that I needed help with my design and found the best solution. Dalya, in particular, was very helpful in bringing the design to fruition. She was helpful, personable and very efficient.

I ordered flyers for an event. There were ghosting lines on the proof they provided. I sent new artwork, and they said don't worry it was an error, and won't show up in the print.

A few days later I went to check progress on my account, and nothing had happened. I raised a concern, and was contacted saying I need to approve, but there was no way of me doing this, so I had to do it via email. I checked my order again, and the delivery date is after the date I need the flyers for.

Hannah was super helpful will my order. Thank you!

I’ve been using Solopress for several years to produce my annual art calendar. This year was the best experience, they seem to have improved on their customer service. The staff I spoke to all knew what they were doing and their was a much more organized a and calm in the way they helped. So thank you Lucy for being patient and calm with a hot headed me with so much going on. I didn’t give full five stars simply because the voice message when calling was out of date. It pertained to an event that expired the former Friday, that was the only annoying part of the experience.

Quick and easy order process, with Hannah C quickly emailing me to access better quality images for my design and making it all run very smoothly! Thank you very much!

As a first time buyer Dalya led me through the design process and helped me get the result I was looking for. Would definitely recommend.

As a repeat customer, I was a bit shocked by HW's poor customer service on Live Chat. I was ready to place an order for a new set of banners but wanted to clarify a few details before I was confident everything was correct (our orders are a bit bespoke). The original CS agent did nothing to alleviate any anxiety, treated my questions like a chore and only seemed to want to do the bare minimum with responses. Truthfully, the welcoming AI bot who signposted me to a human was more helpful.

After the initial conversation was terminated by the agent mid conversation, I was able to start a new live chat with Kyle, who answered my questions and got the order placed. Thanks Kyle!

Solopress nearly lost a customer today which is a surprise, as I've always found them great to deal with historically. I hope this was a one off.

We had to re-supply artwork and this delayed our delivery date by 1 day but it was time sensitive. On contacting Siobhan she responded quickly and upgraded our delivery to a pre-12pm so we could still meet our deadline. Life saver!

Fantastic service as always from Solopress. The items always arrive in great condition, with no issues. Deadlines are met, and overall quality it great.

On the vary rare occasion the delivery companies create an issue (Out with Solopress control) - Solopress always do everything they can to resolve this, regardless of whose fault it is.

There was a mix up with deliveries which got me very frustrated but the printing is excellent, I’m very happy with the finished product.

Amazing fast service, very reliable. Special thanks to Lucy and Dalya for helping make my design perfect. Thank you girls

Naomi was extremely helpful, kind and efficient when I called about my order. I had been feeling quite stressed about the situation, but she listened, understood the issue straight away, and helped organise a refund for me. Her manner was calm, reassuring and professional, and I really appreciated her support. Thank you, Naomi.

As always, Solopress went the extra mile to help me order my leaflets exactly as I required them. Hudson was extremely helpful and kind, and completed parts of my order for me to be sure that everything was correct. I’d have given 5 stars, but sadly have reduced it to 4 stars after DPD failed to collect my order as scheduled (not Solopress’s fault). The next day, Solopress did everything possible to make up for this by putting my order on special delivery first thing the following morning. I’m delighted with the printing and can’t recommend Solopress highly enough.

The customer service was 1st Class - i had an issue with delivery date - Hannah & the customer services team went out of their way to get it to me for when i needed the order. Thank You - your assistance helped so much and is very much appreciated.

Sinead and the team are fantastic, we have placed over 100 orders with Solopress - the quality of the items are great and even when mistakes are made on the customers end, it's never seems a problem to help us out.
Highly Recommend!

Great all round – smooth process and Dalya was super accommodating when I made a mistake. Big thanks!

Amazing customer service support

I have been using Solopress for a while now and have always been happy with the work they produce. It is very handy having an account manager. Mine is called Sinead, who replies very quickly to any issues or questions I have, and is very knowledgeable about the subject which results in a quick solution.

The delivery was 2 days late due to the parcels not being able to be delivered by the delivery agency at first, although no reason was provided.
Once I got in touch with Solopress, Sinead dealt with the issue straight away, and delivery was carried out within about 2 hours. Thank you Sinead.

Absolutely impressed with Solopress! Hannah was amazing throughout the whole process. Her communication was excellent, and she was calm, helpful and detailed with everything.
The service from the entire team was brilliant. My banner was delivered the very next day and the quality is honestly 100%. The print came out beautifully, sharp, vibrant and exactly how I wanted it.
From the customer service to the quality and delivery, everything was spot on. One of the best teams I’ve dealt with and I’m genuinely very impressed.
Well done Hannah and the Solopress team. I would definitely recommend them!