Showpo Reviews 

I was just reading reviews and so upset I didn't before purchasing. I am currently battling a similar situation as another person posted. I received a dress, the zipper was damaged. I spoke to a rep via chat who I sent pictures to and they provided me with a return label. This was literally done within hours of receiving the item. I did nothing more than attempt to try on, which I couldn't even do because of the damaged zipper. Since, I sent it back and have received an email saying that my return was declined with that confusing message some one else mentioned, about tags being attached, etc. The tags were absolutely attached, it was never worn because it arrived damaged - couldn't have worn it if I wanted to. I have sent multiple emails, attempted the chat function and crickets. Agree, this is feeling scammy. I'm really upset that the only picture I did take was the one of the damage and not the entire dress, including the attached tags. It's really not worth the hassle, so I'd suggest keep shopping around before taking the chance here.

I ordered some dresses for a wedding, I paid for express delivery which was over £9. This should have taken 2 business days according to the details when I ordered it, however it actually took 4 business days for them to arrive. Making my £9 pointless, I then had to return the dresses as they missed the event entirely and had to pay a further £9 to return.
Such a shame as I was so looking forward to wearing these. But please don’t advertise express delivery unless you can follow through with it

Absolutely terrible company and customer service. Do not order from here.

I ordered low rise jeans, they arrived as super high rise jeans. 6 emails to customer service and they finally agreed to let me return them (as is my consumer right), I’ve now sent 4 more emails requesting the digital QR code to return the jeans. They’ve just stopped replying.

I’ve opened a dispute with klarna. But absolutely terrible company. Complete scam. I’ve been trying to return the jeans since the 14th August.

DO NOT ORDER FROM HERE!

TL;DR: I submitted an unworn dress for return and refund to my original payment method. The dress was accepted My return was declined and my money was kept.

I ordered a dress from Showpo that I tried on ONE time in my home. The dress was too large, so I promptly submitted it for a refund and sent it back. The dress was unworn, unlaundered, and the tags were still attached, since it was just a try-on.

A few days later, my refund was declined, along with this confusing message:

"An item may not comply for reasons such as: Tags still attached · Unworn · Unwashed · Unstained. All items are inspected carefully and our returns department found a Size - Too Large."

My return was being denied because the size was too large? When I reached out to customer service at Showo, they said:

"Refundid operates as a separate platform, their system handles instant approvals independently, and their detailed refusal notes aren't instantly mirrored in our system. I have prioritized this with our team and will follow up with you within 1-2 business days with concrete details."
I have received no followup email conformation that they are looking into this matter and ZERO details in the form of pictures/notes on what made this dress not acceptable for return.

This was a dress that was unworn, unlaundered, with tags still attached. Showpo has offered no real help in this situation Showpo had kept the dress AND my money, and I have nothing left to think except that this is a scam. I understand third party tools can be frustrating but with not immediate way to escalate and no paper trail of the agent conversation I am stuck

I was unfamiliar with Showpo prior to making my recent purchase. I was looking for a dress for a graduation dinner and I saw the perfect dress on the website. I had a few issues trying to find a suitable size in the dress as my recommended size was all sold out. These issues were worked through with the extremely helpful and polite Showpo support team. I would certainly recommend this company for future purchases.

clothes are trash but their customer service and return policy is even worse. Quality is equivalent to fast fashions stores such as pretty little thing but they behave as big brand. Makes no sense.

To be paying over 100 for single items and tell you that if you wish to return things they must be sent separately and pay twice because its sale vs not sale items. Customer service is useless as well. As might as well splurge on brand items than this garbage.

Ordered a denim dress , red skirt and red top. Totalling over 400 euro. What I was sent was a white vest.

My return process had some complications and it was resolved within a couple of hours

Good quality clothing and friendly, quick customer service overall great.

Amazing team of people. The quality is outstanding I am amazed of how good the materials and fit is

I ordered the same dress in two sizes and opted for the prepaid return service, as I expected to keep at least one of the dresses. However, the dresses were delivered separately. The first dress to arrive was too small, while the second had a faulty zip, so I decided to return both.

I went to the returns portal to start the process, but I was told that a return label would not be issued until my return claim had been assessed. I wouldn’t mind this process if there was sufficient time, but your returns policy requires items to be returned within 14 days. The first dress I received needs to be returned this week, and I still haven’t received any update regarding my claim.

I have also tried contacting customer service by email, but the responses appear to be automated and haven’t been helpful.

At this point, I simply want to return both dresses and would appreciate it if you could send me the return label as soon as possible. I do not wish to keep either dress, and I do not want to be penalised for a delay that is outside of my control.

They not giving money after my gf sended her dress back please do not buy from here if u are not sure about the dress cause they wont help you with it

Honestly sooo mad, I should’ve known better than ordering from online that only has pick me reviews. Just buy on SHEIN if this is your option… I’m out $60 on a dress that’s probably 15 dollars on SHEIN…

The customer help team worked with me and helped me immensely

Kara and the team were amazing in helping me exchange my dress with absolute speeeeed to help me get it for my special day! (that was super last minute) I can’t express my gratitude enough!! thank you so much for your help 😭💖

Shipping was very quick, received item following week.

Unfortunately I got the sizing wrong, so had to do a return which was a quick and seamless process thanks to the wonderful team at Showpo! Was refunded in store credit so I could get the correct size!

Thank you so much ❤️

Ps. The quality of the clothing is amazing and I'm excited to show off my new dress when she arrives 🥰

I had an issue with my order, and the customer care team responded very quickly and was able to help me with my concern. They were very friendly and helpful. The delivery time was quicker than expected as well. Even though some of my items didn't work out, the quality of the clothes is great!

Their return policy is awful. They want you to pay $16 to return and you only get a refund if it’s within 7 days. This information feels hidden on their website. Their zippers are also very low quality. Their sizing is off. Do not recommend. Their customer service (Rhena) was bad too. This is my first ever review I’ve ever left because my experience was so frustrating.

If I could select 0 stars I would. The quality of the dresses is very poor and isn’t worth the price. Delivery was late and in multiple packages on different dates. Then when I have tried to return my order the returns portal isn’t working so I have contacted the customer service team, who advised they couldn’t create a return label. They then passed me on to another team to arrange a label, I heard nothing back so chased up and was then told I can only get store credit. I am still waiting for a return label despite chasing this up 4 times, because the return portal isn’t working I cannot return my order and am worried it will be too late and I will be forced to pay £195 for my order which I don’t want as it arrived too late. I would avoid this company at all costs as I feel like I’ve been scammed and that they are trying to not send me a return label so that it is outside the returns window.