Seatfrog Reviews 

Amazing customer service! Speed and ease of refund following a cancelled train 👍

Love seat frog so much and have been using it for the past year.

This is the first time I’ve had a problem, which was my train being cancelled and not being able to use the upgrade I paid for. Aaron, from Seatfrog support was so great and helped sort my refund out for my upgrade. Great customer service!

I bought a non-refundable Advance ticket for a day out which was supposed to be respite from being my mum's full time carer. Sadly she died just before I was due to travel and there was no way I could have got on a train after that. Seatfrog actually refunded my ticket and their customer service was fantastic - you actually are emailing a real person with empathy. I have also bought through their auctions and saved myself a ton of money. I will be buying all my train tickets through them in the future because I've had such horrendous experiences with other train companies' customer service but Seatfrog were great.

Great service as always, first time having to contact Seatfrog with a problem but Aaron was great, quick to respond to my email and all sorted out positively. Seatfrog is such a brilliant app to use!

Amazing customer service! Really responsive and helpful!

Had a complaint and was dealt with sincerity and efficiently.
Thank you Arron for your assistance very helpful.

Absolutely first class customer service from Seatfrog, I use Seatfrog for Upgrades when travelling for work and personal ticket purchases. After a harrowing stressful experience with multiple cancelled trains from Kings Cross for a work event in Leeds, my seatfrog upgrade refund was processed in a very timely manner, within 24 hours. Thanks Seatfrog :)

Great service from Aaron who sorted out a refund from my cancelled train super fast , great communication and service

Usually we don’t have any trouble with trains that we upgrade on. However, on this day although our train was on time the service before and after were cancelled by EMR. Consequently the train was very crowded and was declassified. We still got into 1st class, albeit that we had to sit on the floor in the vestibule. No fault of Seatfrog, and they refunded without hesitation. Excellent service.

Great customer support - Aaron knew my issue quickly and resolved nicely

as always with seatfrog, a pleasure - even when things dont go right, they refund quickly & fairly.

My train was cancelled, and I had no problem getting a full refund thank you Aaron for sorting it out so quickly.

Super cool product. Only found out about it recently and I've already had a couple of first class upgrades which were super affordable.

Today I also had to contact customer support regarding a refund and they've been ace about it. Thanks Aaron!

I always find Seatfrog really easy to use, the app design is very straightforward.

Ny train home recently was cancelled and after completing the form Aaron from Seatfrog got in touch to arrange a refund. Super impressed with them! Great customer service.

Aaron in Customer Support was very responsive and resolved my request. Thanks Aaron.

Needed help with booking. Team prompt to reply with great advice and resolved my query really quickly.
Brilliant service

Vanessa was super helpful in sorting my refund when the train was delayed for hours

Eibhilín S Was super helpful - really made my day by being so supportive and putting my mind at ease. Great service really goes a long way. Thank you!

I made a mess of a ticket purchase but was able to get it sorted straight away thanks to Eibhilín. Great service all around.

I have had a great experience with Ella from SeatFrog. My issue was resolved in full and very rapidly. Best customer service I have had in a long time