Rhenus Home Delivery UK Reviews 

Very happy with our collection of our mattress to take back to the company l brought it from, the lads were happy chap's, didn't waste any time to collect.

The heavy mattress was delivered on time. Earlier they had allowed me to change the delivery date. The deliverers were courteous and helpful
I was kept fully informed of the last stages of the delivery. Great stuff!

The Collection was absolutely spot on. Plus both employees were extremely helpful and friendly. Genuine 5 stars well deserved.

Delivered on time (with accurate tracking so I could judge when to return home, but they rang 10 mins beforehand as well). 2 man team were polite and courteous and took care delivering the parcel into the hallway. Recommended. Thank you :-)

The tracking was easy so I knew when the van would arrive. The young lad unwrapped the mattress, and took all the rubbish away, saving me a job. He was nice and polite, good customer service.

The delivery was well within the time window given, and we were able to track the progress of the van. The two men who delivered our item were friendly and helpful. We couldn't ask for more.

Arrived in the allocated time window provided. Friendly staff who helped me obtain photos as proof of collection patiently. Very good service

Awful. Simply terrible.
It's impossible to get an answer from the company - they are too big to be personal.
Global companies are useless at communicating.
We first heard of them from Emma Sleep who told us that the mattresses we had ordered were still in the factory. They probably weren't. They referred us to Rhenus via their website, and the link didn't work. Rhenus would not respond to any messages from us. We tried to reach them by email, text, phone and WhatsApp, with no success at all. After the window for delivery had passed, we received a text from another company that they had apparently outsourced the delivery to, called DX. DX was insisting on delivery in two days and we couldn't change it because it was too late according to them. We were very unhappy with the whole situation. If we had been able to contact Rhenus sooner we could have been more in the picture, and we did try hard to reach them - but they were unreachable, and in the end they passed the problem to someone else - and we were left in the dark. I recommend that Emma Sleep use a different (smaller) company.

Here's a sample of their messages -
When your delivery/collection is ready we will send you a link to click on and choose the delivery date you want.��If no dates are suitable, please decline and you will receive a new link within 24 hours with additional dates.

Please note, you will only receive 1 weeks worth of delivery at a time. If you need to book delivery/collection for more than a week in the future, please contact your retailer directly.

Reply HELP to return to the previous menu
Reply END to close the conversation
- the WhatsApp takes you to nowhere and back - it's not helpful at all.

⭐☆☆☆☆

An absolutely dreadful delivery and collection experience from start to finish.

I have dealt with poor delivery companies before, but this was on another level entirely. Communication was inconsistent, information provided by different representatives regularly contradicted itself, and I was repeatedly left chasing updates that should have been proactively provided.

The most concerning part of the experience was the conduct of the drivers themselves. I was initially told that they did not have my mattress and were only attending to collect an existing one. This information later proved to be completely inaccurate when the same team arrived approximately eight hours later with the mattress.

To make matters worse, despite being paid to deliver, install the new mattress, and collect the old one, they refused to carry out the collection and did not complete the installation service they had been contracted to provide. I was left with an incomplete service despite paying for the full package.

The failures have continued even after that. Today, I received confirmation that my mattress would be collected between 7:00am and 9:00am. It is now more than five hours past the end of that collection window, the mattress remains uncollected, and I have received no communication, no update, and no explanation whatsoever. Once again, I am left chasing the company for answers rather than the company keeping me informed.

What should have been a straightforward delivery and collection has become an exhausting ordeal involving multiple lengthy phone calls, conflicting information, missed commitments, and a complete lack of accountability. The amount of time and effort I have had to invest simply to receive a service I have already paid for is unacceptable.

A delivery company's core responsibilities are reliability, communication, and delivering the service that has been paid for. In my experience, this company has failed on all three counts. The entire process has been disorganised, frustrating, and completely unprofessional.

I would not use this service again and would strongly advise others to think carefully before trusting them with a delivery or collection.

Arrived within the window given and the mattress was carried to where I wanted it. What was especially good was the tracking as I could see where the delivery van was and how many others before mine.

What an amazing service - a collection and delivery. Both guys were so lovely. I had to change the delivery date too which was also done with no issues whatsoever. Thanks all round

Very good delivery experience. Got a tracking link and the driver called me to say he was about an hour away. This is very useful when planning the day. The 2 man team delivered the item to my room of choice and I was grateful as the package was over 35kg.

The 2 man team were very polite and friendly and didn't want to leave a mess behind, very conscious of where they walked or what they touched. Again this is appreciated.

Excellent service 👏

Really poor experience unfortunately, bought a mattress via woolroom and had the following issues:

- Had to chase woolroom to chase Rhenus to book in a delivery slot after no contact
- A slot was then immediately confirmed which said I needed to be in the house and would be charged more if I wasn’t to receive the order
- They didn’t show up after I stayed around all day and didn’t provide any update
- I tried contacting them but only got AI slop back via WhatsApp, was told I would be contacted by an agent but never was
- Have since been in contact with Woolroom who have said the order may be missing and they’ll need to re order
- Have had zero contact from Rhenus about the status

Still no idea when/if it will come so having to now look for other options.

Excellent service, very professional, and very strong, made it look easy when parcels were very heavy. Easy to keep track and a phone call 5 minutes before they arrived. Well done to Hamza and Harman.

Two men trned up. They spoke very poor English and did not communicate with me. They didnt wear any protective over shoes either.

I must say the 2 men that delivered our chairs were very respectful really careful with our chairs they even helped us remove the chairs from the boxes as they would not fit through the door. My fault as the measurements were of the chairs not in the boxes. Thank you for a great delivery.

Updated with frequent emails and messages letting me know the status of the delivery. Delivery was on time, the couriers (Zain & Harsh) were super friendly and efficient. Couldn’t fault the service and would recommend to others!

Great collection of two Emma toppers I received a call approx 30mins before arrival . Very polite really helpful guys let me take my own photos to prove collection . More than happy

Everything was as it should be. Christian and Gavin were the two people who dealt with both the pick up and the delivery and it was done well. Two very pleasant people who went out of their way to be helpful and do the job well.