Superb Customer Service! Taylor and the rest of team collected my defective Dura-ace front wheel order smoothly. Considering I moved to another country from where I ordered the item originally, it w... See more
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See what reviewers are saying
As far as I'm concerned & orders placed over the last 2-3yrs, PBK have been pretty good. Items arrived quickly & in very good condition, using Royal mail48. Prices paid have usually been a lot cheape... See more
Company replied
Was looking for some new Ultegra pedals and front derailleur, and managed to pick both up for half price - thought it was an error when I first found (the pedals) on Google product search. Delivery wa... See more
Company replied
Prices look good but you do not hold much if any stock. After having to chase my order you told me you were awaiting stock and have since followed up with another message saying the order has been ca... See more
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Company details
About ProBikeKit (UK)
Written by the company
Pro Bike Kit
Helpful links
About Us
ProBikeKit was founded in the early 1990’s by a small team of passionate and committed road cyclists, and the business has since then developed into a global brand.
We have built on the solid foundations of our business where our passion for road cycling matches our relentless commitment to provide customers with a first-class service for the best road, mountain bike and cyclo-cross cycling kit available at the most affordable prices.
Why Shop With Us
We provide equally for an array of customers, from new starters in the sport looking for the best entry kit, right through to professionals at the very top of their game.
Our concern is to provide only the best products, by testing them out ourselves and sharing our thoughts and reviews before offering to our worldwide customers.
Our ranges are selected based on the drive to enhance a cyclist’s performance in as many ways as we can – from nutrition and training aids, aero bars to framesets, and wheels to workshop.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, Northwich, CW9 7RA, United Kingdom
- 0161 813 1710
- www.probikekit.co.uk
4.4
Excellent
11k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience with…
I had a great experience with Probikekit!
Very straightforward online experience.
Website easy to use product price purchased was very competitive.
10 March 2025
Unprompted review
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Awesome value and easy to use site
Awesome value and easy to use site, top quality
Good prices, product in stock and fast delivery.
22 January 2025
Unprompted review
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Expensive customs costs were applied to…
Expensive customs costs were applied to my order and these are not reimbursed by retailer.
I don't recommend using as there is no indication during purchase of how much these might be.
8 November 2024
Unprompted review
Reply from ProBikeKit (UK)
Hello Ursula,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Kayleigh
I ordered a pair of tires from…
I ordered a pair of tires from ProBikeKit. One had a puncture already in it, so I went online and did everything to send it back. I did not hear anything from them but when I contacted them they asked for my tracking number. I stated that I no longer had the tracking number receipt. They said, they couldn't help me. They claimed it was probably lost or something else. I don't buy this for a second and when I asked what kind of system do they have for Returns that they need the tracking number because even if it does arrive, where does it go? Do they only look at Return Items when tracking numbers and the rest of the stuff go into a separate room or garbage? I don't get it, but I will never buy from them again.
9 November 2024
Unprompted review
Reply from ProBikeKit (UK)
Hello Katherine,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Kayleigh
Easy to use website and my favourite…
Easy to use website and my favourite feature for any shop is to sort by discount percentage
Outstanding, efficient service and very competitive pricing.
Good site to order from❤️❤️❤️
6 October 2024
Unprompted review
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Products ok although one of the items a…
Products ok although one of the items a cleaning gel , the pot was cracked. The carrier used to deliver the goods provided a poor service. I would be more caution in future in ordering from PBK if the carrier (yodel) is to deliver the goods.
23 October 2024
Unprompted review
Reply from ProBikeKit (UK)
Hello Vincent,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Kayleigh
I had no problems with the process of…
I had no problems with the process of ordering new pedals, inputting address and card details etc.
A great price, really quick delivery, perfect communication. Item of purchase was very competitively priced
2 September 2024
Unprompted review
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Do not buy anything from The Hut Group!!! Shocking service, lies and deceit.
Was promised a refund within 3-5 days on 26th June and still not received anything - nearly a month ago. All I have had since is further lies. No action, nothing.
Probikekit itself is gone now, but it's administered by The Hut Group. As such, I'd advise avoiding them like the plague.
Lies, lies, lies. That's it.
Oh, and theft.
24 July 2024
Unprompted review
Reply from ProBikeKit (UK)
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to order & competitively priced
Easy to order & despite having to pay for postage good price with discount overall.
Have used the company on several occasions & see no reason to stop
16 May 2024
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ordered Shimano 12 speed cassette
Ordered Shimano 12 speed cassette. Price was very competitive. The product was delivered as promised, exactly as described.
16 April 2024
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Fast service and delivery
Fast service and delivery. Products were as stated - new and in OEM packaging.
28 April 2024
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Placing the Order and its delivery was…
Placing the Order and its delivery was easy and quick.
22 April 2024
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
website was easy to use and order…
website was easy to use and order process very easy.
23 April 2024
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent service (and saved myself over £100!)
Was looking for some new Ultegra pedals and front derailleur, and managed to pick both up for half price - thought it was an error when I first found (the pedals) on Google product search. Delivery was smooth and everything came immaculately packaged. Saved over £100, so I am a very happy man! If only I'd found this site sooner... Would not hesitate to use again.
23 April 2024
Unprompted review
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ordered a Shimano Ultegra Di2 shifter…
Ordered a Shimano Ultegra Di2 shifter on a Friday afternoon and it was delivered on the Monday morning. The price was the cheapest on the Internet. Great company to deal with, thanks
19 April 2024
Unprompted review
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good value
I found a lot of cycling equipment at more reasonable prices than some other Web sites. Eg: Ultegra R8100 12 speed cassette £60, on most other Web sites it was between £80-£120.
19 April 2024
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good website easy to use good…
Very good website easy to use good information on product, also great price.
Cheapest on internet for what I ordered, easy buying process.
13 April 2024
Unprompted review
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
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