Cycle Solutions Reviews 4,273

Customer service was excellent, when I spoke to the gent delivering the bike and had a question about my pannier rack he told me he would find out. Within 10 minutes after he left I received a phone c... See more

The experience was easy - the navigation on how to complete the process was excellent and only took a few minutes. In addition, I loved the choice on providers - a known provider or Halfords. Thank... See more

My bike arrived in great condition fully assembled, they were very nice and polite over the phone and worked well with me on setting a delivery date that worked with my schedule. Overall a great exper... See more

The entire experience was excellent and seamless. From the point of ordering my bike to it being delivered took a total of 4 days - which included the internal approval process with my employer... See more

Highly recommended the Cycle to Wok scheme. It made getting a quality bike so much more affordable with manageable payments thought my salary. The whole process was not simple and straightforward, but... See more

Great packaging and everything arrived smoothly and on time. The bike required a bit of assembly but very easy to follow. I'm glad they called a few times as well to confirm the size and I'm happy to... See more

The overall experience was good but there was an unnecessary delay in receiving the goods which to date I still have not. This is an issue with suppliers and supply chain and possibly because we are i... See more

Decided to get my 8 year old daughter a branded bike rather than one of the generic high street selection. Only paid a little more but these guys handled the purchase like i had spent £3k plus, came a... See more

I used the scheme to purchase through an alternative vendor using their vouchers, but would have been happy to buy through their website too. The vouchers-funded purchase process was clear and thei... See more

Communication wasn’t great from some people on the phones, didn’t seem to care a huge amount for my concerns but one phone call operatior was extremely helpful and resolved my issues! So many thanks t... See more

I purchased my bike through cycle to work scheme, but spoke directly to Mike as there was a little confusion as to who the order went through to (my part I might add), Mike was extremely helpful, and... See more

I found cycle solutions were fantastic couldn’t do enough for me. I couldn’t change from khm to mph the computer fitted didn’t allow this function. Robert and Nathan asked me to ring around local b... See more

Used Cycle Solutions but purchased through the Trek store in Poole as a Cycle Solutions ‘trusted partner’ . Absolutely fabulous service. Trek took time to listen , provide advice and supported me t... See more

Great company! I bought a Scott Addict 20 Gravel(2024 model in Lulworth Blue) bike and was happy with the price and service. The bike arrived assembled in a large box(excellent protection!) and requi... See more

Fast and efficient service. I visited Edinburgh Cycles on a Monday to choose the bike I needed. I have specific needs so couldn't choose from a website or catalogue. I completed the online forms on... See more

A seriously simple process to follow, clearly designed by a commercially sensible organisation. All I had to do was pop my chosen items into the basket, accept and sit back. After a couple of days I w... See more

Very happy with the overall service. The website wasn't always easy to navigate when you are looking to purchase a bike from a local bike shop but other than that the process was very slick, i... See more

Purchase process was straightforward and easy to follow. Ordering and delivery went smoothly, communication was great. There was a warranty issue that manufacturer wasn’t being particularly hel... See more

The online help gave me great advice on which bike size to buy, me being on the cusp of two sizes. Ordering was easy even with cycle to work. Best of all was the bike was delivered way early, weeks... See more

Excellent customer service. They went out of their way to source the model of ebike I wanted, which they'd run out of stock of. Delivered on time, with minimal assembly required. Helpful with queri... See more

Very pleasant experience throughout. Kept well informed from the initial order to despatch. Bike was delivered as advised and the enclosed instructions were straightforward to attach the pedals and al... See more

A really easy process. I purchased my bike through the RTW scheme and it was faultless. I as informed through out and my bike arrived in a good time period. My bike had an extensive check list enclos... See more

Almost five stars but there are a couple of very small scratches at the top of the forks (not worthy of returning the bike though). I am going to have to try resolving the rear brake myself or take it... See more

I’ve had a fantastic experience with Cycle Solutions Swansea. The staff were incredibly knowledgeable, friendly, and genuinely passionate about cycling. They took the time to understand what I nee... See more

Ordered a bike through the Cycle to Work scheme on the Friday. Order confirmed and okayed by my authority on the Monday, with an email to say they would be in touch shortly. They contacted me to arra... See more

Absolutely seamless experience on bike to work with my employer. Had my preferred LBS set up with the scheme, bike ordered to my exact specifications. Everything else managed through to the end of the... See more

I had my MTB stolen at the back end of last year and have been looking to purchase another bike for a while now. I ordered a Trek Marlin 4 through work and it was confirmed quickly. A weeknor so later... See more

Fantasitc Bike however a few issues. TNT did not attempt to deliver my bike and i had to collect from depot. Front chain guard was not securely fastened. rear gear selector is not prope... See more

Good Service in the end but made more difficult than it should have been. I wanted to use a local vendor who had been very helpful, but cycle solutions made this mire difficult than was necessary as... See more

This is the second bike I have got from cycle solutions and both time everything has been excellent. The communication after purchase to arrange delivery (which is fast!) is great as it allows you to... See more

Never used before but the fact associated with Geraint Thomas Foundation, and a Welsh company, decided to try them. Bought a gravel bike for my Wife, as she is nervous on the road, and they were so su... See more

Fantastic service from buying the bike to it being delivered. The bike was delivered fully built in a huge box with loads of protections. I had a few questions regarding the bike which were answered p... See more

CTW option went fairly smoothly in the end but not particularly clear when the options don't meet your needs. The online chat was a bit painful too. Thankfully, all worked out in the end and would def... See more

Made contact with the staff regarding my order to confirm a size. Very helpful, went above and beyond and managed to dispatch the same day, persuaded the courier to hang on by the sounds of it. Excel... See more

I work for BCP Council, I recently used Cycle Solutions to purchase a new bike and accessories through the Cycle to Work scheme. The process was impressively smooth from start to finish

Easy purchasing process with good communication between myself and the bike shop. Only disappointment was that tredz wasn't one of the bike stores I could buy from.

I have to use cycle solutions through my work cycle to work scheme. They have been quick to get the paperwork sorted.

Very straight forward. Second time i have used them and both times it has worked without hassle. Wonderful organisation.

Very simple process, all online. Done very quickly, viewed the bike one Saturday and collected the next Saturday.

Very happy with the whole process. Ordered through the cycle to work scheme. From ordering to the delivery, the communication was excellent.

Prompt, easy to deal with. Well packed. Good experience.

It is easy to navigate the administrative side of the cycle to work scheme

Great customer service care from ordering to deliver with clear communication on how things work

Very easy and quick process. More than happy with the bike and quick delivery.

easy to apply and efficiently dealt with

All made very easy and a very quick delivery

Excellent. The customer service was brilliant, they explained everything in detail and made sure I understood before going forward with anything. The hire agreement was sent via email and was easy to... See more

Can't fault Cycle Solutions but their delivery company TNT let them down. Attempted delivery outside the timescale given, I missed them by only 10 minutes. They refused to come back. The communication... See more

In short Ordering/Delivery - OK, took about 1 week Condition of Bike - poor, broken stand before first ride, broken brake cable and missing wheel nut after first ride. Took to my local repair shop... See more

I have to honestly say my transaction with Cycle Solutions was seamless! I hadn't heard of them before my employer stated i was to use them for cycle to work. When i chose my bike and checked out... See more