prime-amsterdam.com Reviews 

763
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, most reviewers were let down by their experience overall. Customers frequently report that products are of inferior quality, often made from cheap, synthetic materials that do not match the descriptions or images on the website. Many found items poorly made, damaged, or significantly different from what they expected, including issues with sizing and fabric composition. People consistently express frustration with the return policy, which often requires them to pay expensive shipping costs to send items back to China, making returns impractical or not worthwhile. However, some customers also noted positive experiences with certain items, praising the comfortable fit and flattering design of specific jumpsuits and trousers. A few others found some coats thick and comforting, while some sandals were described as supportive and versatile.

What people talk about most

Product

Customers consistently note negative experiences with product quality, with many reporting that items... See more

Quality

Consumers find quality to be negative, with many reviewers expressing disappointment regarding the poor... See more

Return policy

Customers had negative experiences with the return policy, primarily due to the requirement of sending items... See more

Price

Users describe negative interactions with price, with many reviewers feeling that the products are not worth... See more

Order

Clients share negative opinions on order, with many reviewers expressing regret for not reading reviews... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Im only giving one star as that's the lowest possible! Absolutely dreadful company. I ordered a hoodie for my son's Christmas present, it looked amazing on website. When it eventually arrived (After C... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgusting company, purchased shoe/boot, loved then too big. Tried to return them, only to find out that although bought from UK returns are to China. Got priced at post offi... See more

Company replied

Rated 1 out of 5 stars

Ordered item totally different from photo, could have knitted better myself, wasn’t worth even a quarter of what I paid, shocking, obviously going by these terrible reviews they know what they are doi... See more

Company replied

Rated 1 out of 5 stars

I ordered a sweater which was described as made from cashmere. When it arrived it was clearly made from a synthetic material, clingy, uncomfortable very inferior item. It had no labels at all. wha... See more

Company replied


Company details


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1.4

Bad

TrustScore 1.5 out of 5

763 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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1.4

All reviews

(763)

438 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor quality

Poor quality, do not order from the people, you will be disappointed. I ordered a dress for my Christmas Work party and a different design poor quality dress arrived. I wasted money trying to return the dress with the address provided by the seller but today 6 months later the stupid quality dress, was returned to me, I have just thrown it in the bin.
What a waste of my money, I am very disappointed 🤯

1 December 2025
Unprompted review
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Reply from prime-amsterdam.com

We are sorry that your experience did not meet your expectations. We would like to make this right. Please contact us at support@prime-amsterdam.com with your order number. Our team will address your concern immediately and find a suitable solution for you.

Rated 5 out of 5 stars

I bought the cashmere sweater on sale

I bought the cashmere sweater on sale, and it feels really soft. The fit is comfortable and not too tight. It keeps me warm, though I wish there were more color options.

24 April 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you very much for your positive review! We are delighted that you are satisfied with your order. Should you need anything in the future, our team is always here for you. 💕

Rated 1 out of 5 stars

Total scam 100% cashmere is 100% acrylic

Total scam 100% cashmere jumper is 100% acrylic. Poor quality nylon. I won't even take it to the charity shop.

6 December 2025
Unprompted review
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Reply from prime-amsterdam.com

We are sorry that your experience did not meet your expectations. We would like to make things right.
Please contact us at support@prime-amsterdam.com with your order number. Our team will address your concern promptly and find a suitable solution for you.

Rated 1 out of 5 stars

FRAUD!!!

FRAUD!!!! FRAUD!!!! Lowest possible takes total scam! These guys are not selling the real stuff it’s fake and nasty. By publicising you are helping criminals rip people off they won’t give your money back either there’s people need to do one

12 December 2025
Unprompted review
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Reply from prime-amsterdam.com

We are sorry that your experience did not meet your expectations. We would like to make things right.
Please contact us at support@prime-amsterdam.com with your order number. Our team will address your concern promptly and find a suitable solution for you.

Rated 5 out of 5 stars

Nice knowing where my order actually was

I didnt think I’d care about tracking emails but they were actually helpful. Clear updates and no guessing.

4 March 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you so much for your positive review! We are delighted that you are happy with your order. Should you need anything in the future, our team is always here to help. 💕

Rated 5 out of 5 stars

Stayed comfortable way longer than expected

The trousers surprised me because they kept their shape all day. Usually by afternoon I want to change but not this time. No digging in no sagging. Just comfortable honestly.

17 February 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you so much for your positive review! We are delighted that you are happy with your order. Should you need anything in the future, our team is always here to help. 💕

Rated 5 out of 5 stars

Some mornings I just want warmth…

Some mornings I just want warmth without thinking and the boby plush coat does exactly that. It’s thick soft and feels comforting the moment I put it on. I skipped a scarf last week without even noticing. The paper packaging was a nice surprise too. It’s become my default jacket.

23 February 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you so much for your positive review! We are delighted that you are happy with your order. Should you need anything in the future, our team is always here to help. 💕

Rated 5 out of 5 stars

There’s something calm about wearing…

There’s something calm about wearing the raf B3 pilot jacket. The inside lining feels soft and warm. Even basic outfits look better with it. I wear it more than planned.

3 March 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you so much for your positive review! We are delighted that you are happy with your order. Should you need anything in the future, our team is always here to help. 💕

Rated 1 out of 5 stars

scammers

scammers, terrible products different than the site and the return is in china and it costs you a lot, they do it on purpose

23 March 2026
Unprompted review
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Reply from prime-amsterdam.com

We are sorry that your experience did not meet your expectations. We would like to make things right.
Please contact us at support@prime-amsterdam.com with your order number. Our team will address your concern promptly and find a suitable solution for you.

Rated 1 out of 5 stars

Pretend Returns. I acknowledge your comments which are obviously standard crap. You know and I know you are crooks with no intention of either supplying quality items or ever giving a refund.

I ordered a pair of size 9 leather boots. When the parcel arrived the label listed a return address in Birmingham UK.
The boots were size 7 and of composite material not leather. I went through the returns procedure and found Prime Amsterdam are a disguised Chinese company. They gave me a return address 6 lines long in China. I sent the parcel and followed it through Chinese customs but Prime Amsterdam claim they have not received the goods and surprise surprise no refund.
Do not touch this company with a barge pole. They are simply crooks.
A company trading in the UK should have a return address in the UK. And Chinese companies should not be allowed to pretend they are British.
Nobody should deal with a Chinese company for obvious reasons.

20 February 2026
Unprompted review
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Reply from prime-amsterdam.com

We are sorry that your experience did not meet your expectations. We would like to make things right.
Please contact us at support@prime-amsterdam.com with your order number. Our team will address your concern promptly and find a suitable solution for you.

Rated 3 out of 5 stars

I was worried orthopedic sandals would…

I was worried orthopedic sandals would look bulky but these didnt. The ilse jacobsen sandals support my feet without standing out. They work with more outfits than expected. Smooth delivery too.

21 February 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you so much for your positive review! We are delighted that you are happy with your order. Should you need anything in the future, our team is always here to help. 💕

Rated 1 out of 5 stars

I ordered a pair of trousers for my…

I ordered a pair of trousers for my granddaughter for Christmas.
I still have not received them.
I have had several messages in response to my enquiries stating that the trousers could not be delivered because I gave them an incorrect address.
I have emailed the address , which I know to be correct because I have lived here for more than 30 years.
When I asked for a refund, the company said it was not possible and the item was in transit.
I would not advise anyone to buy from this company.

3 March 2026
Unprompted review
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Reply from prime-amsterdam.com

We are sorry that your experience did not meet your expectations. We would like to make things right.
Please contact us at support@prime-amsterdam.com with your order number. Our team will address your concern promptly and find a suitable solution for you.

Rated 5 out of 5 stars

Looks nicer in real life than online

Morning walks feel easier with the reveur hooded jacket. The lining stays warm and light rain isn’t an issue. Fit feels relaxed but not sloppy. Does what I need.

16 February 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you so much for your positive review! We are delighted that you are happy with your order. Should you need anything in the future, our team is always here to help. 💕

Rated 4 out of 5 stars

My go to when I don’t want to think

Some days I just throw on the sarah jumpsuit and go. With sneakers it still looks intentional. Comfort level is high. That’s enough for me.

12 February 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you so much for your positive review! We are delighted that you are happy with your order. Should you need anything in the future, our team is always here to help. 💕

Rated 4 out of 5 stars

Putting on the raf B3 pilot jacket…

Putting on the raf B3 pilot jacket feels different somehow. The lining is thick and warm without stiffness. Materials feel real. It doesn’t look cheap at all.

11 February 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you so much for your positive review! We are delighted that you are happy with your order. Should you need anything in the future, our team is always here to help. 💕

Rated 1 out of 5 stars

wish i had read these reviews before…

wish i had read these reviews before ordering - it didn't occur to me that i was ordering from China. The 2 hoodies where of poor quality. They cost £72. I got in contact with the company and got a return form so I took a chance and paid £10 to return it. Now about a month and a half later they are telling me it won't get delivered becaue it is being held by customs awaiting a fee!

26 February 2026
Unprompted review
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Reply from prime-amsterdam.com

We are sorry that your experience did not meet your expectations. We would like to make things right.
Please contact us at support@prime-amsterdam.com with your order number. Our team will address your concern promptly and find a suitable solution for you.

Rated 3 out of 5 stars

Still looks new after washing which surprised me

I’ve washed it twice now and it still looks new. No stretching or fading so far.

15 January 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you so much for your positive review! We are delighted that you are happy with your order. Should you need anything in the future, our team is always here to help. 💕

Rated 5 out of 5 stars

Easy grab for quick morning walks

It just feels dependable. Something I can throw on and know it’ll look fine.

10 February 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you so much for your positive review! We are delighted that you are happy with your order. Should you need anything in the future, our team is always here to help. 💕

Rated 4 out of 5 stars

The stretch blouse is perfect for long…

The stretch blouse is perfect for long days. It moves with you and doesn’t feel tight across the chest. Normally I’m adjusting my sleeves all day but not with this one. It stayed smooth even after meetings and errands.

14 February 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you so much for your positive review! We are delighted that you are happy with your order. Should you need anything in the future, our team is always here to help. 💕

Rated 5 out of 5 stars

Moves well and feels easy all day

The sweater feels warm but not heavy. Perfect for layering without feeling bulky.

3 February 2026
Unprompted review
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Reply from prime-amsterdam.com

Thank you so much for your positive review! We are delighted that you are happy with your order. Should you need anything in the future, our team is always here to help. 💕

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