Got a bumper scratch made by contact with a brick wall. After submitting the claim form and images confirmed it's covered by the paint and aesthetic insurance. The wait for the booking is a bit lo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellant service. Hassle free. Claim process is straight forward with fast responses. Never had faith with insurance policies (extended warranties etc) as they always find a way not to pay out. Premi... See more
The technician was very responsive, punctual, polite, professional and efficient. I'm very happy with the repair, which restored the car body flawlessly. The customer hotline staff were polite and fri... See more
It was not easy to do what was asked on a smart phone. Vets process your claim for you via a portal of the most popular insurance companies even though they dont sell the insurance. Vertu sell the ins... See more
Company details
- #115 of 227 best companies in Insurance agency
- #26 of 68 best companies in Car and Motor Insurance Agency
About Premia Solutions
Information provided by various external sources
Premia Solutions Limited was founded in 2000 to create, develop and market innovative insurance solutions to motor dealers, dealer groups and motor finance providers. We've built a prestigious client base in the industry and currently provide schemes for 8 of the top 20 dealer groups in the AM 100 list, including 4 of the top 5. This is a reflection of the first-class quality service we provide and illustrates how effectively our services increase our clients' profits.
We know that F&I is more than a revenue stream; it's also a powerful tool for ensuring customers return to your dealership and it also builds on your current customer loyalty. Our unique services guarantee you have the tools to increase income and offer your customers an even broader service.
Our team work together with you to provide a tailored white-label solution, taking the time to understand your business before creating services bespoke for your business as an integrated, seamless extension to your brand.
We have been a Principal FSA/FCA Authorised Firm since the introduction of FSA regulation in January 2005.
Contact info
3 Corunna Court, Corunna Road, CV34 5HQ, Warwick, United Kingdom
- www.premiasolutions.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Veryyyyyyyy good job excellent
Veryyyyyyyy good job excellent
Good timing polit explanation
I am very happy
The young man was polite and friendly…
The young man was polite and friendly and just got on with his job
Great service throughout the claim…
Great service throughout the claim process. Would use again for future new car purchase and insurance peace of mind.
It took until the 3rd company to be…
It took until the 3rd company to be appointed before my repair got done.
Overall good - some room for improvement.
Overall, I'm very happy with the fix. The technician was excellent, he did a great job. There are three points that prevent me rating this as 5 stars.
Firstly, a 5 week wait for an alloy repair is too long, in my opinion.
Secondly, once Premia had arranged the fix, I didn't receive a confirmation of the time and location. Yes, I should have written it down, but I expected to be notified as I am with any other appointment I make. Thankfully, the technician reached out to me the day before the fix, so I was able to confirm details with him directly.
Thirdly, when I arrived at the location, they had no idea why I was there. It wasn't until the technician arrived that everything was cleared up.
very easy to log the claim and was…
very easy to log the claim and was dealt with very quickly
The on line forms were difficult to…
The on line forms were difficult to combine into the final application. Photos from the service centre, transferring the garage’s paperwork to the online form and combining all the information required a reasonably high level of computer literacy.
Once the claim was assembled the response was speedy and efficient.
Great service great job😊
Great service
Great service! Smooth and easy to log on and make a claim with quick updates at every stage. Customer services tram is also friendly
Professional service
Simple application and response
Convenient (main dealership)
No paperwork on the day
The work was 5 stars the issue is you…
The work was 5 stars the issue is you have to wait more than a month for an appointment. Not what I would expect from a service that is not cheap.
I recomend Premia solution.
Very happy with customer service very easy to make a claim. Very happy with the work carried out.
Claim was approved and paid quickly.
Exceptionally easy to claim
Exceptionally easy to claim , and the repair was very professionally done
Helpful staff
Helpful staff, swift responses to queries and fast turnaround. Payment received within 1 day of notice. Highly recommend !
Very professional.
Pleasant experience. Man very professional. No problem using in future.
Sorting my mistakes.
My alloys are in a much better condition,thanks to the team at my premia and smart repairs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.