www.polybags.co.uk Reviews 

13,604
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 295 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the exceptionally fast shipping times and the consistently high quality of the products received every single time. Many people also frequently mention that the online ordering process is remarkably simple, while the customer support staff is always very friendly and helpful. However, some customers also noted occasional delivery delays or experienced minor hurdles when trying to track their incoming parcels. A few individuals also experienced minor sizing discrepancies with specific bags or found that certain items did not fully suit their intended everyday use.

What people talk about most

Delivery service

Consumers find delivery service to be consistently prompt, reliable, and fast, often arriving within next-day... See more

Product

Clients share positive opinions on product quality, noting that items are durable, reliable, and exactly as... See more

Order

People report positive experiences with order processes that are consistently clear, simple, and very easy to... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are strong,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient delivery without issues.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used these bags from this company as our usual supplier was out of stock. Safe to say we have now switched to them as our first choice supplier. Great quality product and good options on shipping (fas... See more

Company replied

Rated 5 out of 5 stars

Was an absolute pleasure dealing with this company. Had a special request regarding size of the bags required...no problem link sent and I found the exact thing I was looking for. Price was not bad... See more

Company replied

Rated 5 out of 5 stars

Free samples arrived quickly which really helped us pick what we needed, as we had a relatively unusual use for them which had no solutions online, so having a few different sizes and strengths really... See more

Company replied

Rated 5 out of 5 stars

Great no hassle supplier. We've used Polybags for many years; they're always easy to deal with and always deliver straight away. We will continue to have them as our preferred supplier for the fores... See more

Company replied


Company details

  1. #2 of 37 best companies in Packaging Supply Shop
  2. #9 of 35 best companies in Office supplies shop
  3. #3 of 15 best companies in Packaging company
  4. #2 of 27 best companies in Packaging
  5. #1 of 2 best companies in Paper bag supplier
  6. #2 of 2 best companies in Plastic Bags Wholesaler

About www.polybags.co.uk

Written by the company

Polybags Products

About Polybags

Polybags is the UK's number one packaging manufacturer and online retailer.

Founded in 1961, the company still trades today as Polybags but is now part of the PB Group - established in 2023.

We are experienced and our customers trust us because, for over six decades, we have put them at the heart of everything we do, whilst always striving to provide quality products at competitive prices.

With Fast, Free Delivery on all UK orders and our famous no-quibbles guarantee...

Think packaging. Think Polybags.

www.polybags.co.uk

www.polybags.co.uk

Written by the company

Fast, Free UK Delivery
At Polybags, UK orders come with Fast and Free Delivery as standard. We also offer a range of Express Next Day Delivery options for more urgent orders.
Quality Products, Factory Prices
Cut out the middleman and buy direct from the UK's leading packaging manufacturer, to get first class products at the lowest prices.
Millions of Packaging Products in Stock
Poly bags, plastic bags, polythene film, bubble, postal bags, carriers, mailing bags and envelopes, including a market-leading selection of eco-friendly packaging.
Boost Your Brand
Get an instant quote on Printed Carrier Bags or Printed Mailing Bags tailor-made for your business - or any other packaging made to order to your exact requirements.

Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(13,604)

273 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great delivery, quality poly bags

Quick delivery. The poly bags are quality and perfect for purpose.

3 September 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Vanda,

Thank you so much for your great review! We’re delighted to hear that you were happy with the quick delivery and that the bags were exactly what you needed. It’s fantastic to know the quality met your expectations and they’re proving perfect for the purpose. We really appreciate your support and hope to serve you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

amazing quality!

31 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Yuliia,

Thank you so much for your fantastic review! We’re delighted to hear that you’re so happy with the quality. We put a lot of care into ensuring our products meet high standards, so it’s wonderful to know you’re pleased with your purchase. We really appreciate your support and hope to see you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Fast delivery

28 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Andrew,

Thank you so much for your lovely review! We’re really pleased to hear that you found our website easy to use and that your order arrived quickly. We always aim to make the ordering process as simple and convenient as possible, so it’s great to know we got it right. We truly appreciate your support and hope to see you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

A pleassure doing business with them

Almost instant delivery, easy to order.

22 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Afternoon Peter,

Thank you so much for your kind review! We’re delighted to hear you found the ordering process easy and received your delivery in good time. We really appreciate your business and look forward to serving you again!

Kindly,
Zack

Rated 5 out of 5 stars

GREAT product AND service

Easy purchase, quick delivery. AND an excellent product.
First purchased 2007 and still in service. wow that's good after 20 years. just need more.

26 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Thomas,

Thank you so much for your fantastic review! We’re thrilled to hear you found the purchase easy, the delivery quick, and the product excellent. It’s especially wonderful to hear from a customer who first discovered us back in 2007, we’re proud to have been serving you for nearly 20 years!

Thank you for choosing us again and for your continued support. We really appreciate it!

Kindly,
Zack

Rated 5 out of 5 stars

Small polybags

Easy to order, prompt delivery, good product

24 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Lynne,

Thank you for your wonderful review! We’re delighted to hear that you found ordering easy, received your delivery promptly, and are happy with the product. We really appreciate your support!

Kindly,
Zack

Rated 5 out of 5 stars

Good poly tube arrived promptly

Good poly tube arrived promptly as described

17 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Mike,

Thank you for your great review! We’re delighted to hear that your poly tube arrived promptly and exactly as described. We really appreciate your feedback and hope to serve you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

I have used this company for several…

I have used this company for several years and have been totally satisfied. The staff are friendly helpful and will send a sample of the product.
Simple to order; good quality products at reasonable cost.
Very prompt delivery with timely, clear delivery information.

18 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Jeanette,

Thank you so much for your wonderful review and for choosing us over the years! We’re delighted to hear that you’ve consistently been happy with our products, service, and delivery. It’s great to know that our friendly team, samples, clear communication, and prompt delivery have made ordering easy for you. We truly appreciate your continued support and look forward to serving you for many more years!

Kindly,
Zack

Rated 5 out of 5 stars

The order was easy to process online…

The order was easy to process online and it arrived quickly. The quality is good, as ever.

19 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Liz,

Thank you so much for your kind review! We’re delighted to hear that you found the online ordering process easy, your order arrived quickly, and that you’re pleased with the quality. We really appreciate your continued support!

Kindly,
Zack

Rated 5 out of 5 stars

Quick delivery

Quick delivery, first order delivered in person by courier, second order was not acceptable by Parcel Force, left in front garden, visible to any passer by, luckily it was still there when I returned.No fault of polybags.

18 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning,

Thank you for your review. We’re pleased to hear your orders arrived quickly, although we’re sorry to hear about the way your second delivery was left. We appreciate you recognising that this was outside of our control, and we’re glad your parcel was still safely there when you returned. Thank you for your understanding and continued support.

Kindly,
Zack

Rated 5 out of 5 stars

Always delighted with polybags

Always delighted with polybags. They deliver really promptly with my exact order. Good strong paper bags. Yes, I know the company name is polybags but they also sell paper bags.

18 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Sarah,

Thank you for such a fantastic review! We’re thrilled to hear that you’re always happy with our service and that your orders arrive promptly and exactly as expected. And yes, we’re pleased to hear our paper bags are living up to the Polybags name too!

Kindly,
Zack

Rated 5 out of 5 stars

Good product which arrived very…

Good product which arrived very quickly. Thank you.

13 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Philip,

Thanks for taking the time to leave us a review! We’re delighted you’re happy with your purchase and pleased it reached you so quickly. We hope to serve you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

super fast service

17 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Joe,

Thank you so much for your kind review! We’re delighted to hear you were happy with our super-fast service. We really appreciate your support!

Kindly,
Zack

Rated 5 out of 5 stars

Really good company

Really good intuitive website, good prices, good customer service, and very quick delivery. Product was just what I needed. I will use them for future orders.

14 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Afternoon Rachel,

Thank you for your fantastic review! We’re so pleased to hear that you found our website easy to use, our prices competitive, and our customer service helpful. It’s great to know your order arrived quickly and the product was exactly what you needed. We really appreciate your support and look forward to helping you with your future orders!

Kindly,
Zack

Rated 5 out of 5 stars

really fast delivery

really fast delivery, product as expected - thanks

17 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Afternoon Darren,

Thank you for your great review! We’re delighted to hear that you were happy with the fast delivery and that the product was exactly as expected. We really appreciate your feedback and look forward to serving you again!

Kindly,
Zack

Rated 5 out of 5 stars

Great no hassle supplier

Great no hassle supplier.
We've used Polybags for many years; they're always easy to deal with and always deliver straight away. We will continue to have them as our preferred supplier for the foreseeable future.

13 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Afternoon Nky,

Thank you so much for your fantastic review! It’s wonderful to hear that you’ve been using Polybags for many years and that you’ve consistently found us easy to deal with and reliable. We truly appreciate your continued support and loyalty, and we look forward to being your preferred supplier for many more years to come!

Kindly,
Zack

Rated 5 out of 5 stars
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Colin,

Thank you for taking the time to leave us a review! We’re so pleased everything from browsing our website to receiving your order was smooth and speedy. We really appreciate your feedback and look forward to your next order!

Kindly,
Zack

Rated 5 out of 5 stars

The best.

Previous orders so I didn’t have to search. Has never been a problem with this company. So easy to sort what you’re looking for and order. Excellent price and quality. Delivery also exceptional, next day. Would recommend.

14 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Harold,

Thank you so much for your fantastic review! We’re delighted to hear that you’ve found our website easy to navigate, our prices and quality to your satisfaction, and our next-day delivery reliable. We truly appreciate your continued support and recommendation. We look forward to serving you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Excellent people to deal with

Excellent people to deal with. They send me free samples to see what fits my needs and when I order the dispatch is quick.

13 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Jackie,

Thank you so much for your fantastic review! We’re delighted to hear that our free samples helped you find the right fit and that you’ve been happy with our quick dispatch. We really appreciate your support and look forward to helping you again!

Kindly,
Zack

Rated 5 out of 5 stars

GREAT BAGS

GREAT BAGS, PROMPT SERVICE, QUICK DELIVERY

13 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Afternoon Susan,

Thank you so much for your fantastic review! We’re delighted to hear you’re happy with the bags, prompt service, and quick delivery. We truly appreciate your support and hope to serve you again soon!

Kindly,
Zack

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