www.polybags.co.uk Reviews 

13,604
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 295 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the exceptionally fast shipping times and the consistently high quality of the products received every single time. Many people also frequently mention that the online ordering process is remarkably simple, while the customer support staff is always very friendly and helpful. However, some customers also noted occasional delivery delays or experienced minor hurdles when trying to track their incoming parcels. A few individuals also experienced minor sizing discrepancies with specific bags or found that certain items did not fully suit their intended everyday use.

What people talk about most

Delivery service

Consumers find delivery service to be consistently prompt, reliable, and fast, often arriving within next-day... See more

Product

Clients share positive opinions on product quality, noting that items are durable, reliable, and exactly as... See more

Order

People report positive experiences with order processes that are consistently clear, simple, and very easy to... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are strong,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient delivery without issues.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used these bags from this company as our usual supplier was out of stock. Safe to say we have now switched to them as our first choice supplier. Great quality product and good options on shipping (fas... See more

Company replied

Rated 5 out of 5 stars

Was an absolute pleasure dealing with this company. Had a special request regarding size of the bags required...no problem link sent and I found the exact thing I was looking for. Price was not bad... See more

Company replied

Rated 5 out of 5 stars

Free samples arrived quickly which really helped us pick what we needed, as we had a relatively unusual use for them which had no solutions online, so having a few different sizes and strengths really... See more

Company replied

Rated 5 out of 5 stars

Great no hassle supplier. We've used Polybags for many years; they're always easy to deal with and always deliver straight away. We will continue to have them as our preferred supplier for the fores... See more

Company replied


Company details

  1. #2 of 37 best companies in Packaging Supply Shop
  2. #9 of 35 best companies in Office supplies shop
  3. #3 of 15 best companies in Packaging company
  4. #2 of 27 best companies in Packaging
  5. #1 of 2 best companies in Paper bag supplier
  6. #2 of 2 best companies in Plastic Bags Wholesaler

About www.polybags.co.uk

Written by the company

Polybags Products

About Polybags

Polybags is the UK's number one packaging manufacturer and online retailer.

Founded in 1961, the company still trades today as Polybags but is now part of the PB Group - established in 2023.

We are experienced and our customers trust us because, for over six decades, we have put them at the heart of everything we do, whilst always striving to provide quality products at competitive prices.

With Fast, Free Delivery on all UK orders and our famous no-quibbles guarantee...

Think packaging. Think Polybags.

www.polybags.co.uk

www.polybags.co.uk

Written by the company

Fast, Free UK Delivery
At Polybags, UK orders come with Fast and Free Delivery as standard. We also offer a range of Express Next Day Delivery options for more urgent orders.
Quality Products, Factory Prices
Cut out the middleman and buy direct from the UK's leading packaging manufacturer, to get first class products at the lowest prices.
Millions of Packaging Products in Stock
Poly bags, plastic bags, polythene film, bubble, postal bags, carriers, mailing bags and envelopes, including a market-leading selection of eco-friendly packaging.
Boost Your Brand
Get an instant quote on Printed Carrier Bags or Printed Mailing Bags tailor-made for your business - or any other packaging made to order to your exact requirements.

Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(13,604)

273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent bags

Excellent bags, excellent service throughout. AAAAA*

12 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Alan,

Thank you so much for your fantastic review and the AAAAA* rating! We’re thrilled to hear you’re delighted with both the bags and our service. Your support means a lot to us, and we hope to welcome you back again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Fast efficient service with no issues

Fast efficient service with no issues. Product is all as described and quality is excellent.

11 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Alan,

Thank you so much for your fantastic review! We’re delighted to hear that you found our service fast and efficient, and that you’re happy with the quality of your product. We really appreciate your support and hope to serve you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, well packaged. Exactly as described.

11 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Suzanne,

Thank you for your lovely review! We’re so pleased to hear your order arrived quickly, was well packaged, and was exactly as described. We really appreciate your support and hope to serve you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Great prices and products

Great prices and products, fast delivery.

11 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Suzanne,

Thank you for your fantastic review! We’re delighted to hear you’re happy with our prices, products, and fast delivery. We really appreciate your support and hope to serve you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Amazing Service

Ordered items in the afternoon and received before lunchtime next day, amazing service

10 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Linda,

Thank you so much for taking the time to leave us such a fantastic review! We’re absolutely delighted to hear that you were impressed with the speed of our service and that your order, placed in the afternoon, arrived before lunchtime the very next day.
Your kind words mean a great deal to our team and are a real encouragement to us to keep providing the high level of service our customers deserve. We look forward to serving you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Very helpful and friendly team who were…

Very helpful and friendly team who were happy to help with my query and gave good advice. Delivered quickly.The product perfect for our particular use.

12 June 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Wayne,

Thank you for your wonderful review! We're delighted to hear that our team was able to help with your query and provide useful advice. It's great to know your order arrived quickly and that the product was a perfect fit for your needs. We really appreciate your kind words and look forward to helping you again in the future!

Kindly,
Zack

Rated 5 out of 5 stars

Quick delivery

Quick delivery, easy ordering system

5 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning David,

Thank you for your great feedback! We're so glad you found our ordering system easy to use and that your order arrived quickly. We really appreciate your support and look forward to serving you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

First class communication & delivery

First class communication & delivery. Thank you.

5 August 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Afternoon Nigel,

Thank you so much for your kind words! We're delighted to hear you were happy with our communication and delivery. We truly appreciate your support and look forward to serving you again in the future.

Kindly,
Zack

Rated 5 out of 5 stars

Quick delivery and good product

Quick delivery and good product. Efficient service, thanks.

29 July 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Suzy,

Thank you for your kind review! We're delighted to hear you were happy with the quick delivery, the product, and our service. We really appreciate your support and look forward to serving you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Lovely company

Lovely company, been using for years.

28 July 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Afternoon Jessica,

Thank you so much for your kind words and for your loyalty over the years! We're truly grateful for your continued support and are delighted to have been able to serve you. We look forward to many more years of working with you!

Kindly,
Zack

Rated 5 out of 5 stars

Easy to order online

Easy to order online, found them competitive and delivery was quick as well.
What more do you need, have used in past and will carryon in the future.

30 July 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Rob,

Thank you for your fantastic review! We're delighted to hear you found our online ordering easy, our prices competitive, and our delivery quick. It means a lot to know you've chosen us before and plan to continue shopping with us. We truly appreciate your continued support and look forward to serving you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Quickly delivered

Quickly delivered, bags received in good condition. They seem good and strong.

30 July 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Emma,

Thank you for your wonderful review! We’re delighted to hear that your bags arrived quickly and in good condition. It’s great to know you’re happy with their quality and strength. We truly appreciate your support and hope to serve you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

My First Order...

Although we have used Polybags previously, this was my first time ordering. The website was clear and easy to use, placed & paid for the order, received confirmation, then the order was received, no fuss, no errors.
Very good experience.

30 July 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Afternoon Diane,

Thank you for taking the time to leave such a positive review! We’re delighted to hear that your first experience ordering with us was so smooth, from using our website through to receiving your order. It’s great to know everything arrived exactly as expected, with no fuss or errors. We really appreciate your continued support and look forward to serving you again!

Kindly,
Zack

Rated 5 out of 5 stars

Always excellent service and prompt…

Always excellent service and prompt delvery - bags are exactly what we need, thank you!

24 July 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Joe,

Thank you so much for your wonderful review and continued support! We’re really pleased to hear that you’re consistently happy with our service and that your deliveries arrive promptly. We truly appreciate your kind words and look forward to providing you with the same reliable service for many more orders to come.

Kindly,
Zack

Rated 5 out of 5 stars

👏👏👏👏

Easy to just reorder what I had before and came very promptly

24 July 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Jo,

Thank you for your lovely review! We’re so glad you found it easy to reorder and that your order arrived promptly. We really appreciate your continued support and look forward to serving you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Delivery was quick and bags seemed to…

Delivery was quick and bags seemed to be of better quality with no creases and improved opening strips, very pleased with Polybags. I use bags for collections so appearance and quality are important.
Regards,
Trefor Owen.

23 July 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Trefor,

Thank you for your wonderful review! We're delighted to hear that you noticed the improvements in the quality of our bags, from the crease-free finish to the enhanced opening strips. It's great to know they're helping you present your collections professionally, as we understand how important appearance and quality are. We really appreciate your support and look forward to supplying you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Fast delivery

Fast delivery, always good quality products, excellent value for money.

22 July 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Kenneth,

Thank you so much for your wonderful feedback! We're delighted to hear you were happy with the fast delivery, the quality of our products, and the value they offer. Your support means a lot to us, and we look forward to serving you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Product described was exactly what was…

Product described was exactly what was delivered, thanks

22 July 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Chris,

Thank you for your kind review! We're so pleased to hear the product was exactly as described and met your expectations. We really appreciate your support and hope to serve you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Great product for wrapping prints! Great products

Great products, great sizes, rapid international
delivery.

17 July 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Barbara,

Thank you for your fantastic review! We're delighted to hear you're happy with our products, the range of sizes we offer, and our rapid international delivery. We really appreciate your support and look forward to serving you again soon!

Kindly,
Zack

Rated 5 out of 5 stars

Great Clear Compostable Carriers, Easy Ordering

Have been using Polybags for a few years now. Easy ordering and always super quick delivery. Great compostable clear carrier bags. Highly recommended.

10 June 2026
www.polybags.co.uk logo

Reply from www.polybags.co.uk

Good Morning Debbie,

Thank you so much for your continued support over the years! We’re delighted to hear that you’ve found our ordering process easy and our delivery consistently quick. It’s especially great to know that you’re happy with our compostable clear carrier bags. We really appreciate your recommendation and look forward to supplying you for many more years to come!

Kindly,
Zack

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