Updated: Very kind response and promise of refund obtained one day after this post - Thank you, most appreciated! I'm writing this review not because I want, but as my final hope to finally get... See more
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I've ordered so many fotoalbums from Pixum! They all look amazing. Never had any issues, they always arrive on time (or earlier), the quality is amazing and they are really easy to make. This time I h... See more
Very easy to use website. I used the automatic option for the picture book, photos were mostly organized well. I only made a few adjustments. Could be better if the quality of my personal photos were... See more
Did a calendar- easy to use the app! Then I made the mistake of sending it to the wrong address - this was fixed in no time. Courteous quick response from customer service. I will use Pixum again - de... See more
Company details
Written by the company
Pixum ist einer der führenden Online-Fotoservices in Deutschland und Europa. Neben dem besten Kundenservice und einem einfachen, inspirierenden Einkaufserlebnis, begeistert Pixum seine Kunden mit hochwertigen Markenprodukten wie dem Pixum Fotobuch, dem Pixum Wandbild oder dem Pixum Fotokalender. So hilft der Online-Fotoservice allen Kunden, ihre schönsten Foto-Momente zu bewahren, zu teilen und zu genießen. Pixum Kunden können ihre hochwertigen Fotoprodukte zu jeder Zeit und an jedem Ort gestalten und bestellen - mobil über die Pixum App, auf der Pixum Website oder über die kostenlose Pixum Fotowelt Software. Sowohl die Pixum Produktqualität als auch der Pixum Kundenservice wurden bereits vielfach ausgezeichnet, u.a. vom TÜV Rheinland. Das im Jahr 2000 gegründete Unternehmen hat seinen Firmensitz in modernen und innovativen Räumlichkeiten in Köln und beschäftigt über 160 Mitarbeiter.
Contact info
Industriestr. 161 , 50999, Köln, Germany
- +49 (0) 2236 - 32 99 696
- service@pixum.com
- www.pixum.de
4.7
Excellent
49k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Response and promise of refund obtained one day after this post:Non-compliant product delivered and no response from Pixum customer service after 3 mails and 1 site message
Updated: Very kind response and promise of refund obtained one day after this post - Thank you, most appreciated!
I'm writing this review not because I want, but as my final hope to finally get some feedback from Pixum Customer Service, after 3 sent e-mails and 1 website message. Order number is 31371966
I got a good quality product from Pixum that was timely delivered, but that was partly non compliant: I ordered 3 gallery prints with clamp systems (for the 3 items) costing 16€ each (20€ with a 20% discount) and got 3 gallery prints with railing systems, which, not only did not match what I wanted, but also have/had no additional cost.
After receiving this on july 13th, I sent 1 site message and 3 e-mails complaining (and suggesting either to settle the difference of 48€ or to send the appropriate system), but got absolutely no answer.
The first message and e-mail with the relevant photos of the products was sent on july 13th/14th, the second message (a gentle reminder) on july 17th and the third message (already in german and english and indicating I would file a complaint or write on trustpilot) on july 23rd.
I just want an answer and the correct product or settlement of the difference from Pixum.de.
Thank you!
13 July 2026
Unprompted review
Bad service
Forgot to pay the bill, without a single warning they immediately send a collection agency on the 31st day to collect the money quite aggressively with a fee on top of 55 CHF. They could have just let me know I forgot to pay, and I would have done that. This does not show good service to the client.
15 October 2025
Unprompted review
Reply from Pixum DE/AT/CH
Dear Customer,
Thank you very much for your review.
We appreciate all feedback, both positive and negative, as it helps us to continuously improve. We therefore take your review very seriously.
You receive your invoice from us together with the shipping confirmation. After that, you receive several payment reminders by both email and post before the claim is eventually passed on to a debt collection agency.
Please feel free to contact our friendly customer service team at any time. We are happy to assist you with any questions or concerns.
Our customer service can be reached via the following contact details:
Phone: +49 2236 32 99 696
Email: service@pixum.com
WhatsApp and live chat: +49 2236 8862400
We look forward to hearing from you and wish you a wonderful day!
Kind regards from Cologne
Where is my order? Order Delays – Feedback
I would like to share some feedback about my recent experience. I ordered a simple calendar and, almost two weeks later, I still haven’t received the product. The customer service email responses have been prompt and polite, though not detailed enough to give me a clear idea of what is happening with the order.
It would be very helpful to clarify from the beginning that certain countries —such as Liechtenstein— are not included in the delivery options. I also noticed that the application has some issues loading images, and some text seems to change automatically, which makes it difficult to finalize the design correctly.
I trusted the service to prepare a special gift, and although the outcome wasn’t as expected this time, I hope these comments can serve as an opportunity for improvement.
27 November 2025
Unprompted review
Reply from Pixum DE/AT/CH
Dear Customer, thank you very much for your review.
We are truly sorry that the delivery of your order was not successful and that we were unable to identify the cause of the issue right away. Of course, we want to provide you not only with great products but also with the best possible service.
You are very welcome to contact our friendly customer service again regarding this matter, mentioning your review. We take your feedback very seriously and will gladly pass it on for future improvements.
Our customer service is available for you at the following contact details:
Phone: +49 2236 32 99 696
Email: service@pixum.com
WhatsApp and Live Chat: +49 2236 8862400
We look forward to hearing from you and wish you a wonderful day!
Kind regards from Cologne
Did a calendar- easy to use the app
Did a calendar- easy to use the app! Then I made the mistake of sending it to the wrong address - this was fixed in no time. Courteous quick response from customer service. I will use Pixum again - delighted by the experience! 🙌
12 November 2025
Unprompted review
Got scammed
Ordered a black phone case, received a white one. Despite providing them with proofs (including bill!) of their mistake, and despite they do mention they see "white" in their data (it's clearly mentioned "black" in the bill), they refuse to do a full refund or replacement of the product.
TO BE AVOIDED!!!
21 August 2025
Unprompted review
Reply from Pixum DE/AT/CH
Dear Customer,
Thank you very much for your review.
We are truly sorry that we have not been able to fully meet your expectations so far and that you have not yet received a suitable solution.
We would be very happy if you could get in touch with our friendly customer service team so that we can look into the matter in more detail and find a quick and straightforward final solution for you.
You can reach our customer service via the following channels:
Phone: +49 2236 32 99 696
E-mail: service@pixum.com
WhatsApp & Live Chat: +49 2236 8862400
We look forward to hearing from you and wish you a wonderful day!
Kind regards from Cologne,
Your Pixum Customer Service
Great app! And quick shipping:)
Sometimes you forget how much more valuable pictures are when it’s printed instead of having it on a screen… this was my first time ordering and the prices are reasonable and shipping was fast
I’m absolutely going to use their services again and I can’t wait to order more memories!
I was hoping for better quality photos but overall fantastic! Very happy 😍
23 June 2025
Unprompted review
It was my first order with Pixum.
It was my first order with Pixum.
The App was easy to use and everything was well explained.
The contact with Pixum was very good and I was well informed how my order was progressing.
I received my Photo Album very quick and was very pleased with the quality and the Finishing.
11 March 2025
Unprompted review
Customer service generated by AI is not customer service!
You can only see the delivery date AFTER payment. Since I ordered on the 10th, I hoped to get it by the 14th, 4 days should be enough. When I paid, it said between December 14 and 16. Guess which date was chosen when I received the email confirming the order....Ruined the birthday present. Customer service created by AI.....
This review is worth more than their customer service because it was created by a human being.
I will not use pixum again. Local stores in my city are cheaper and faster.
10 December 2024
Unprompted review
Reply from Pixum DE/AT/CH
Dear customer, thank you for detailed review of our services.
We are sorry to hear, that the estimated delivery date was too late and that your order did not make it on time.
We would like to kindly ask you to contact our customer service again. Yes, the initial contact is AI generated, but please be sure, that you will be connected to a real customer service employee, who is happy to help you find a solution to any problem
You can reach us using the following contact details:
Phone: 02236 32 99 696
E-Mail: service@pixum.com
Whatsapp and Livechat: +49 2236 8862400
We are looking forward to hearing from you!
Kind regards
Amazing quality!
Amazing quality! My photobook looks wonderful, great color rendering and paper quality.
19 September 2024
Unprompted review
I've ordered so many fotoalbums from…
I've ordered so many fotoalbums from Pixum! They all look amazing. Never had any issues, they always arrive on time (or earlier), the quality is amazing and they are really easy to make. This time I had to contact customer service for a minor issue and they solved my problem fast and being super nice.
16 August 2024
Unprompted review
Good quality
Good quality, fast delivery. Have ordered four picture books so far. Except for some pictures cut not the way I had set them (could have been my bad, not sure) nothing negative to say. Very vibrant, high quality picture books. Easy to put together, and a good display piece to put on a shelf.
15 May 2024
Unprompted review
Good quality and fast delivery
Good quality and fast delivery!
Very easy to use, thank you!
20 April 2024
Unprompted review
I love the album
I love the album, it was really easy to use the app and everything 🤗
13 April 2024
Unprompted review
Super service! Fast and efficient. Excellent quality too!
Super service. Fast and efficient. Excellent quality too!
6 March 2024
Unprompted review
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