Absolutely beautiful sandals. First pair (Linda orange fab colour) ordered didn’t fit left foot NOT Ikrush sandal fault, had 2 operations on so odd feet! So loved and found similar colour but braide... See more
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See what reviewers are saying
Purchased a selection of clothes,shoes etc... from ikrush and I must say that everything I have bought from this company is absolutely lovely 😍. Their customer service is outstanding, friendly,cour... See more
This has to be a 5star .clothing sizing and colour all true to size, materials all very good quality and washed really well, also keeping colour and shape, its so hard to find a decent well informed... See more
I purchased a trouser co-ord set via the Boohoo website. I was initially pleased with the set but I have only worn the trousers a couple of times and the stitching on the contrast stripe has already c... See more
Company replied
Company details
Information provided by various external sources
IKRUSH was founded in 2012 with the simple aim of providing on-trend fashion to women all over the world. Our goal is to provide the must have fashion clothing, footwear and accessories in the best possible online fashion shopping experience for you, our valued customer. Providing quality, stylish and affordable fashion is our main focus. Our buyers and designers go above and beyond to ensure we provide the styles you love at amazing prices. At IKRUSH, you, our customer is always first. That is why every step is taken to ensure that you receive exceptional service at all times. We serve to inspire, invigorate and illuminate life through fashion.
Contact info
86 Broad Street, G40 2BA, GLASGOW, United Kingdom
- 0161 696 1533
- customercare@ikrush.com
- www.ikrush.com
3.8
Great
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You have to chase your refund and wait 6 weeks!
Returned my item on 14 July and am still awaiting the refund. When I got in touch to see where my refund was, I sent proof of posting and proof of delivery and was told refund would be processed in 10 days!!!!! This was on 18th August. It's disgusting that I had to chase for a refund one month later and even more disgusting that the refund wasn't processed immediately after me chasing. Avoid!!!!!
14 July 2026
Unprompted review
Reply from IKRUSH
Hi,
Thank you for writing your review, and we’re very sorry for the delay with your refund and understand how frustrating it must have been to have to chase this up.
Unfortunately, your return was not showing as scanned in our system. We’re glad that Debenhams was able to provide the postage receipt and proof of delivery, allowing us to process your refund.
Please rest assured that this is a rare occurrence, and we sincerely apologise for the inconvenience and disappointment caused.
Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
A pair off Odd matching sandals.
I ordered a pair of Sandals what I got however was not a pair. I had a left foot of one style and a right foot of another. Trying to contact you to get this order returned for a refund is impossible as I cannot get your web page up to do so. I shall try your phone number as one last chance before I seek more professional help. The shame is that I really like the one right foot style.
7 August 2026
Unprompted review
Reply from IKRUSH
Hi,
Thank you for writing your review,, and we are very sorry that you received mismatched sandals, with a left sandal in one style and a right sandal in another. We completely understand your disappointment, especially as you liked the style of one of the sandals.
We have reviewed the email and understand that you have already returned the items, so unfortunately you are unable to provide a photograph of the mismatched pair. We have therefore added a note for our warehouse team to assess the sandals when they are scanned upon receipt, specifically to check whether the two sandals are different styles.
We sincerely apologise for the inconvenience caused and appreciate your patience while we investigate this for you. We will ensure the issue is properly reviewed once the return reaches our warehouse.
Kind regards,
IKRUSH
refused refund on faulty sandals
Purchased “Violet” sandals for a trip to New York, both sandals developed a full split in the same place after only 4 days of wear!!
Your customer service team refused to accept these are faulty. I agree they are worn but surely they should last more than 4 days!!
27 July 2026
Unprompted review
Reply from IKRUSH
Hi,
Thank you for writing your review, and we're very sorry to hear about your experience with the Violet sandals.
We understand how frustrating it must have been to notice the sandals had split after being worn. Having carefully reviewed the details of your claim, we can see that the order was delivered over a month ago, which is outside of our returns period. We can also see from the item image provided that the sandals show signs of significant wear.
We recognise that this will be disappointing, particularly as this isn't the resolution you were hoping for. We're very sorry that we're unable to accept return on this occasion, and we appreciate your understanding.
Kind Regards,
IKRUSH
Sandals broke after 1 wear
Sandals broke after 1 wear. Refused to refund. Cheap badly made shoes.
10 July 2026
Unprompted review
Reply from IKRUSH
Hi,
Thank you for writing your review and we're very sorry to hear that your sandals broke after just one wear. We understand how disappointing that must have been, and we sincerely apologize for your experience.
We'd like to look into this for you and review what happened. Unfortunately, we don't have enough information from your Trustpilot review to locate your order or our previous correspondence.
Could you please email us again and include:
-A photo of the damaged sandals
-A copy of our previous reply (if available), so we can retrieve the conversation
-Your full name and order number (if possible)
Once we receive these details to our email customercare@ikrush.com, our team will investigate your case and do our best to assist you.
We appreciate you bringing this to our attention and look forward to resolving this for you.
Kind Regards,
IKRUSH
Faulty shoes, PayPal had to refund
Ordered some sandals that broke 2 minutes into wearing them. Major lack in communication on their end and nearly 2 weeks after them getting them back still no refund or confirmation emails etc. had to go through paypal. First and last time shopping here. Don’t recommend
25 June 2026
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
Upon checking, we have received your email with the return postage receipt, and we can confirm that your return was delivered to us last week. As outlined on our Returns Policy page, returns are being processed and scanned within up to 2 weeks of being received.
Your refund had already been processed by us now. We understand how frustrating the lack of confirmation can be, and we appreciate your patience while your return was being processed.
We sincerely apologise for the inconvenience caused and appreciate your feedback, as it helps us improve our service.
Kind Regards,
IKRUSH
I want my refund immediately
I made a purchase, paid in full including shipping. My parcel is being returned to krush due to invalid information. I am out of pocket never received the package and I am told I have to wait until they receive the package back. It my opinion that the problem is between I krush and the courier and therefore I should be refunded immediately.
I’m being told no that is not the procedure, and that this rarely happens, but reading the reviews it seems to be a regular occurrence
24 June 2026
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
As per checking, it has been getting back to the retailer dated 23Jun. Unfortunately, we aren’t able to know the reason at this stage. Once we have received it back, we will have this refunded. It will be processed as regular return which warehouse team is processing within 2 weeks. At the moment, we put your ticket ON HOLD to monitor it's journey and to be able to update you on the status.
Rest assured that these issues are rare, but sometimes they do occur so we thank you for understanding this.
Again, apologies for any inconvenience it have caused you. Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
Worst company ever
Worst company ever, ordered items from boohoo, didn’t realise they were coming from a different company until I received order confirmation, had to return 2 items contacted IKRUSH customer service and they provided me a link with return labels, items were received and I was then told they are not IKRUSH items, have refused to return items unless I pay for them to be returned to me when they are the ones that provided me with the return details, constantly chasing and now being told they have lost one of the items and I must pay if I want the other one returned! Absolute worst customer service ever, can’t speak to no one and it seems the replies are done by a robot as I’ve been going round in circles for over a month now, I just want my refund or items returned!!
I sent you a picture of both items requesting to return them and you provided me with the return details for both, I never purchased the items from lemonade (which I have never heard of) or IKRUSH I purchased the items from boohoo if the item wasn’t yours why did you provide me with return details?? You still haven’t returned the said lemonade item even though this wasn’t my error, please return my other item asap, this was your mistake not mine so I don’t see why I have to pay again to have it returned, scam of a company!!
13 May 2026
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
After reviewing your case, we would like to clarify a few points. When your return arrived at our warehouse, the item belongs to 'Lemonade'seller, rather than IKRUSH. As this item does not belong to IKRUSH, we are unable to refund it and have advised on the available options for its return.
Regarding your genuine IKRUSH return, the return tracking information was provided to us at a later stage, so it was refunded on our end.
We appreciate that this situation has been frustrating and apologise for any confusion caused during the process.
Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
BUYER BEWARE
One of the worst companies to buy anything from. Buyer Beware. I ordered a pair of shoes via Debenhams from them. They were not fit for purpose. You have to email them to seek permission to return which I did. I used the label they gave me to return the shoes via the post office. Over 6 weeks later no refund has been received and they are using excuses of the parcel being 'stuck' and an investigation being opened.
16 June 2026
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
we can confirm that your return was sent using the label we provided. Unfortunately, the parcel encountered an issue while in transit with the courier and was reported as delayed. In situations where a parcel is missing, lost, or damaged, an investigation with the courier is required before a claim can be processed. This is a standard procedure followed by businesses when returns do not reach their destination as expected.
As the claim was filed and courier has confirmed it's lost, we have refunded it to your account which was advised through email too.
Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
Poor quality and poorly made
I purchased a trouser co-ord set via the Boohoo website. I was initially pleased with the set but I have only worn the trousers a couple of times and the stitching on the contrast stripe has already come away and upon closer inspection the stitching along the trousers in general is really poor quality. I wouldn’t purchase this brand again as I believe their clothing is over priced for such poorly made items.
20 April 2026
Unprompted review
Reply from IKRUSH
Hello,
We're sorry to hear that you were disappointed with the quality of your purchase.
We understand how frustrating it must be to experience issues with the stitching after only wearing the trousers a couple of times, particularly when you were initially pleased with the co-ord set.
We appreciate you taking the time to share your feedback, and we will ensure your comments regarding the garment's quality and construction are passed on to the relevant team for review.
Thank you for bringing this to our attention, and we apologise for any disappointment or inconvenience caused.
Kind Regards,
IKRUSH
BEWARE!! Terrible quality/faulty items and still no refund after waiting 20 days since return!
Bought 3 pairs of shoes through Boohoo, they used IKRUSH to supply and deliver my order. One pair was faulty receiving two different coloured pair of shoes in one box, all shoes were of terrible quality and looked like they would fall apart in about 5 minutes. I returned the whole order straight away as per instructions from IKRUSH. They have had my return totalling £58.98 since the 29th of April I have still not received my refund even after Boohoo has chased them. Worst online shopping experience I’ve ever had. If you don’t want to receive sub standard goods and then have them try to keep your money I would avoid IKRUSH at all costs! Where is my refund IKRUSH, I’m pretty sure this breaking the law and customer rights act!!?? I would show all photographic evidence but there is no option up upload the photos.
In reply to the reply from IKRUSH below I will state the actual truth: The refund you refer to was only for 1 faulty item when I had actually returned 3. You refused to knowledge I had returned the full order. The full refund actually finally began being processed because I asked Barclaycard to claim it back legally and provided physical evidence (it was not received until June). I hope you would use this to improve your service in the future for other customers. I myself will not be returning.
18 May 2026
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
Upon checking, we can confirm that your returned items have already been received and refunded way back 18May to Boohoo. We understand that waiting for a refund can be frustrating, and we apologise for any concern caused while the return was being processed.
We are also sorry to hear about your comments regarding the quality of the products received. Customer feedback is important to us, and we will ensure your concerns are shared with the relevant team for review.
If you have not yet seen the refund in your account, please note that it can take a few business days for your payment provider to process and display the funds.
Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
Shocking!
Shocking!! I will never order anything again. I sent an items back for a refund over 14 days ago and I am still awaiting a refund. I’ve sent multiple emails and I am getting nowhere.
15 May 2026
Unprompted review
Very good shopping experience I will…
Very good shopping experience I will return
Regards
1 April 2026
Unprompted review
Can not return
Ive just gone to yo the return and cant as it only gives you 5 days, ive emailed them , lets see if they reply, disgusting 5 day return, i will never use again
27 January 2026
Unprompted review
Reply from IKRUSH
Hello
Thank you for writing your review and were very sorry to hear this.
Per checking, we have received your email last 27th of January, which we answer too regarding on the process of returning an item. We sincerely apologise if you encounter an error in requesting return online. Rest assured that these issues are rare, but sometimes they do occur so we thank you for understanding this.
Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
DO NOT BUY FROM THIS MOB...
DO NOT BUY FROM THIS MOB.... CAN'T GET A REFUND AND CUSTOMER SERVICE IS A JOKE. Waited so far 20 days to get a refund on an item that was returned and accepted by them on the 3rd Dec and still waiting on the refunds. They are a disgrace.
3 December 2025
Unprompted review
Reply from IKRUSH
Hello
Thank you for writing your review and were very sorry to hear this.
Per checking, this order has been refunded. Apologies if it took so long for reflection as warehouse team is working on returns within 2 weeks and that was the timeframe we set expectation from our return policy page
Clearpay refund should reflect within 24 hrs.
Thanks for your kind understanding. Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
Chasing a Refund
I purchased a pair of boots through Debenhams and was not aware that in order to get a refund it would be the seller i went through rather than Debenhams. Anyway, I sent this back to Ikrush and had no communication from them. I then asked for for details and they just said they had not had chance to scan the item yet and that i should send them proof of the tracking. I sent the Royal Mail proof and was told they were very busy and that it would be soon. I then sent a further email with my rights as a consumer which they replied they had longer to which i was sent another email to say they had exceeded this because it was not working days. Anyways after lots of back and froth with the company i do have a refund for this but i would not recommend getting anything from them as was a nightmare and not worth the hassel of having to chase my own money
10 November 2025
Unprompted review
Reply from IKRUSH
Hello
Thank you for writing your review and were very sorry to hear this.
This should have been refunded already. Apologies if it took so long for reflection as that was the timeframe of Debenhams/Boohoo returns.
From date of refund - up to 15 Days to clear
You may contact them which included in our email. They are the one who can check the backend of your refund. We can only see status on our end. Thanks for your kind understanding. Rest assured that these issues are rare, but sometimes they do occur so we thank you for understanding this.
Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
Awful for refunds
I have returned 2 items to Ikrush and everytime I have to send constant emails for my refund.
I am still awaiting a refund after several emails from them for my 2nd item
16 December 2025
Unprompted review
Reply from IKRUSH
Hello
Thank you for writing your review and were very sorry to hear this.
Per checking, this order has been refunded. Apologies if it took so long for reflection as that was the timeframe of Debenhams/Boohoo returns.
From date of refund - up to 15 Days to clear
You may contact them which included in our email. They are the one who can check the backend of your refund. We can only see status on our end. Thanks for your kind understanding. Rest assured that these issues are rare, but sometimes they do occur so we thank you for understanding this.
Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
I placed two orders on this website
I placed two orders on this website, and I absolutely do not recommend this company. I returned one order because the shoes were too small, and I have still not received a refund after more than 30 days. Customer service keeps replying that my refund is “in progress.”
The second order, which I kept, is completely unwearable after 30 days. The shoes are destroyed — after three weeks the sole cracked on both shoes, and the sides started coming apart. The inside of the shoes is also in terrible condition. I wrote to customer service, and they responded that they cannot accept any type of complaint because the shoes are damaged, even though I contacted them specifically about the damage, which should not occur after such a short period of normal use.
28 November 2025
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
We sincerely apologised if this hasn't been the outcome of item you wanted. You may do return of items based on our return policy here: https://www.ikrush.com/customer-care/returns-and-exchanges. If damaged, we will be able to accept not well worn items with reasonable time period for returning it.
Again, apologies for any inconvenience it have caused you.
Best Regards,
IKRUSH
ABSOLUTELY LOVE MY WINTER JACKET ♡ fast…
ABSOLUTELY LOVE MY WINTER JACKET ♡ fast delivery... great quality clothing would definitely recommend 👌 👍 #stylish comfortable fit 👌 👍 😀 👏
24 November 2025
Unprompted review
Never buy from them. Worst customer service ever.
Never buy from them. You wont receive your refund. Between them and debenhams, i have had the worst customer experience to date! Took weeks to even get a return and now no refund received.
11 September 2025
Unprompted review
Reply from IKRUSH
Hello
Thank you for writing your review and were very sorry to hear this.
Per checking, this order has been refunded. Apologies if it took so long for reflection as what was the timeframe of Debenhams/Boohoo returns.
From date of refund - up to 15 Days to clear
You may contact them which included in our email.They are the one who can check the backend of your refund. We can only see status on our end. Thanks for your kind understanding. Rest assured that these issues are rare, but sometimes they do occur so we thank you for understanding this.
Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
Will never buy from the again
Don’t ever purchase from them as you never get your refund I’ve been waiting 2 months now and they just don’t take responsibility
28 September 2025
Unprompted review
Reply from IKRUSH
Hello
Thank you for writing your review and were very sorry to hear this.
Per checking, this order has been refunded. Apologies if it took so long for reflection as what was the timeframe of Debenhams/Boohoo returns.
From date of refund - up to 15 Days to clear
You may contact them which included in our email.They are the one who can check the backend of your refund. We can only see status on our end. Thanks for your kind understanding. Rest assured that these issues are rare, but sometimes they do occur so we thank you for understanding this.
Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
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