I have already placed an order. Everything is great. In addition, the customer service is always available and courteous
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extremely helpful. They took the time to explain how to properly apply the wallpaper on a special surface and gave me clear, detailed instructions. Their responses were thorough, friendly, and very su... See more
The quality and design of the wallpaper is amazing. Looks in real even better. I had a lot of questions. Photowall customer service is the best one in the world. I have never experienced such a... See more
Everything went perfect! Really fast delivery, sooo easy to install, best quality and totally in love with the design, which looks exactly as ordered. Would definitely recommend (and do it again and... See more
Company details
Written by the company
Wall Art by Passionate People Bei uns finden Sie Tapeten und Leinwandbilder, die genau Ihrem Geschmack entsprechen. Wir helfen Ihnen mit Leidenschaft und Sorgfalt dabei, Ihr Zuhause zum Spiegel Ihrer Persönlichkeit zu machen.
Photowall
Written by the company
- Höchste Qualität
- Unsere Fototapeten und Leinwandbilder sind in Sachen Material und Druck absolute Spitzenqualität. Sie sind umweltfreundlich, entsprechen dem schwedischen Feuerschutzstandard und bleichen nicht im Sonnenlicht aus. Tapetenkleister wird stets mitgeliefert.
- 100 % Zufriedenheits-Garantie
- Falls Sie mit Ihrer Bestellung unzufrieden sein sollten, bieten wir Ihnen 30 Tage Rückgaberecht, ungeachtet der Gründe. Dass das Produkt einzigartig ist, auf einem eigenen Bild basiert und Spezialmaße hat, spielt dabei keine Rolle. Entweder tauschen wir Ihre Tapete oder Ihr Leinwandbild gegen ein anderes Produkt aus oder bezahlen innerhalb von 30 Tagen den Kaufbetrag zurück.
- Kostenlose Lieferung und kurze Lieferzeiten
- Ihre Bestellung ist innerhalb von 1–4 Tagen versandbereit und immer versandkostenfrei.
- Motive nach Maß
- Wir haben über 25 000 Bildmotive in unserem Sortiment. Sie können alle maßgefertigt werden, um genau auf Ihre Wand zu passen. Falls Sie dennoch nicht finden sollten, wonach Sie suchen, können Sie auch ein eigenes Bild als Motiv nutzen.
Zufriedenheit garantiert
Tapeten und Drucke nach Ihren Vorgaben. Keine Versandkosten. Versandbereit innerhalb von 1–4 Tagen.
Wir wollen nur zufriedene Kunden. Deshalb gewähren wir ein 30-tägiges Widerrufsrecht, und Sie bekommen Ihr Geld zurück, wenn Sie nicht zufrieden sind.
Contact info
Fraktflygargatan 18, SE-128 21 , Skarpnäck, Sweden
- 0800-183 05 22
- customerservice@photowall.de
- www.photowall.de
4.6
Excellent
10k reviews
Asks customers to review
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I have already placed an order
I have already placed an order. Everything is great. In addition, the customer service is always available and courteous
1 September 2026
Unprompted review
Great support in adjusting the…
Great support in adjusting the wallpaper to my individual needs. Open and clear communication with a true willingness to satisfy the customer.
18 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The system is great the customer …
The system is great the customer service and ability to fix my problem is terrible.
Rmkdesign89@gmail
2 May 2026
Unprompted review
Reply from PHOTOWALL
Hi Richard, thank you for your review.
I am glad to hear that you appreciate our system, but I'm sorry that your experience with our customer service and issue resolution did not meet your expectations.
I am interested in finding out more about this and how it appeared. I will contact you within the day to resolve this for you.
Again, thank you for taking the time in sharing your review, and have a nice day.
Kind regards,
Angelica
extremely helpful
extremely helpful. They took the time to explain how to properly apply the wallpaper on a special surface and gave me clear, detailed instructions. Their responses were thorough, friendly, and very supportive, which made the whole process much easier.
12 February 2026
Amazing customer service, amazing wallpaper quality
The quality and design of the wallpaper is amazing. Looks in real even better.
I had a lot of questions. Photowall customer service is the best one in the world. I have never experienced such a great customerservice. Very friendly, helpful and professional.
I would always want to buy my wallpaper there. They custom changed it for me.
The delivery was super fast.
Thank you for this great experience.❤️
10 February 2026
Nice, but peel and stick doesn't stick
The wallpaper is very nice. The order was delivered quickly, and everything needed was included. The installation instructions are very good and are explained in a simple and clear way. The whole process worked very well.
I chose the peel-and-stick wallpaper because, as a graphic designer, I am more used to working with self-adhesive films than with traditional wallpaper and paste. Unfortunately, the peel-and-stick did not stick well.
The wall was freshly plastered. We let it dry for 4 months and then applied a primer. After the primer dried, we put the wallpaper on a dry, clean and dust-free wall. After only two strips, I noticed that the wallpaper started to come off. The adhesive does not hold.
Because I have some experience with adhesive films, I made wallpaper paste myself and put it under the loose areas. I also warmed the wallpaper with a hairdryer to help the adhesive. It is holding okay for now, but I am not sure how long it will last.
The wallpaper always has to be placed about 1 mm over the previously installed strip so that, in the end, it lines up exactly with the last strip. This is because the backing paper on the back sticks out by about 1 mm. Because of this, you cannot clearly see what you are doing and have to work extremely precisely. Since the wallpaper is also not very flexible, there is almost no room to adjust it afterwards.
3 stars because the service and the overall process are really great. I also like the design, and it is printed in high quality (no blurry edges). I reduced 2 stars because the peel-and-stick wallpaper does not stick properly.
28 August 2025
Unprompted review
Reply from PHOTOWALL
Hi,
Thank you for taking the time to leave such a detailed review. I really appreciate your kind words about the design, print quality, delivery, and our customer service, and we’re glad to hear the overall process went well.
However, I am sorry to hear about the issue with the peel-and-stick adhesive. While this wallpaper usually performs well, adhesion can be affected by factors such as the type of paint or primer used. Certain finishes, especially stain-resistant or washable ones, can create a slick surface that reduces adhesion. Environmental conditions like humidity or temperature fluctuations can also impact how well the adhesive sets.
As we don’t typically experience issues with our peel-and-stick wallpapers, it’s difficult to pinpoint the exact cause in this case. If you encounter any further problems, please feel free to contact our customer service team with your order number, and we’ll be happy to assist you.
Thank you again for your feedback, it’s truly appreciated.
Have a nice day!
Kind regards,
Lovely
Photowall
I had a wonderful experience with…
I had a wonderful experience with photowall. The service was fantastic and very friendly! I received help very quickly, and I'm very grateful for that!
26 November 2025
Unprompted review
Everything went perfect!
Everything went perfect!
Really fast delivery, sooo easy to install, best quality and totally in love with the design, which looks exactly as ordered.
Would definitely recommend (and do it again and again…)
16 September 2025
Good Quality paper and printing but…
Good Quality paper and printing but that is also expected for the paid price.
30 July 2025
Wallpaper Not the Same colour as in the…
Wallpaper Not the Same colour as in the pictures or Name of the colour. Ordered a „sand“ wallpaper and it came in green. After i send them an email they told me i can get 65€ (i payed 400€).
13 May 2025
Reply from PHOTOWALL
Hi Evelyn, thank you for your review.
I'm sorry to hear if the wallpaper did not meet your expectations.
You can always order a printed sample prior to ordering the actual wallpaper, so you will have an idea of what the image resolution and colors would look like in print and up close.
I can see that you have been previously in contact with customer service and options were provided for you. A partial refund amounting to 65€ has been made as you have chosen to keep the wallpaper so feel free to make a follow-up if you have any further questions.
Again, thank you for taking the time in sharing your review, and have a nice day.
Kind regards,
Angelica
Good Customer Service
Disponibile and competente Customer support, and even the products are great, thanks.
17 April 2025
This is an amazing product
This is an amazing product. We bought a world map for the child's wall and we are learning things everyday.
21 October 2024
Amazing product & quality
Amazing product & quality. Made to measure and so much choice!
11 February 2025
Good photos prints, but sent as 3 pieces, hard to stick it as one
After seeing in the website. it was looking good 100x100. I was expecting it as one printed sheet rolled in container. But to my surprise the photo was cut into 3 pieces. Its very hard for a normal person to paste it without mistake, we tried our best to stick 3 pieces as close as possible. But still the space can be seen between pieces. Not so satisfied :-(
6 February 2025
Reply from PHOTOWALL
Hi, thank you for your review and I hope it's okay that I answer you in English.
Our murals are printed on panels that are always 45 cm or 17.7 inches wide. These panels are marked with numbers on top so that you know in which order they are to be mounted, which is always installed starting from left to right. We have this information in our assembly instructions and I am so sorry if you feel that this was unclear.
I hope that you overall feel happy with the wallpaper and if you have any questions, please feel free to contact us.
Again, thank you for sharing, and have a nice day.
Kind regards,
Mary
Unsatisfactory Customer Service Experience and Return Process. Waste of money.
"I placed an order and needed clarification on the type of wallpaper suitable for my surface. Unfortunately, while I was seeking this clarification, they had already dispatched the wallpaper, which wasn't what I wanted. Although they agreed to accept the return, the nearest FedEx drop-off location is 25 km away from me. Overall, I'm not satisfied with the customer service causing inconvenience.
17 June 2024
Reply from PHOTOWALL
Lieber Vinod,
herzlichen Dank für Deine Bewertung.
Deine Meinung ist uns sehr wichtig!
Leider hat unsere Tapete nicht deinen Erwartungen entsprochen.
Photowall verwendet ausschließlich hochwertige Materialien und modernste Drucktechniken für dauerhafte Schönheit.
Du hast von unserem 30-tägigen Rückgaberecht Gebrauch gemacht. Du hast einen Link erhalten, mit dem du die Abholung beauftragen konntest. Du muss nicht zu einer FedEx Station fahren. Ich melde mich im Laufe des Tages.
Wir hoffen, bei deiner nächsten Bestellung können wir dich mit unseren Premiumtapeten überzeugen. Gerne senden wir dir vorab ein Muster zu.
Danke Dir für Deine Bewertung.
Mit freundlichen Grüßen
Sven
Photowall
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