After calling up a few times over the last few weeks and not getting much luck, Lucy was an absolute breath of fresh air. She was so knowledgeable on my PDQ system and helped me update the system, ch... See more
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See what reviewers are saying
What a pleasure to deal with Serita today. A credit to Paymentsense. A new installation of a card reader was required. Serita talked me through the whole process with ease, patience and in layman'... See more
Company replied
Chantelle was most helpful. She understood our issue instantly and was able to give, in a very patient manner, very clear and precise instructions of how to get our system corrected. She then... See more
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Darren was incredibly helpful with a technical issue on the card machine today. The instructions he relayed over the phone were clear and precise. He then noted issues with billing and rectified thos... See more
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Company details
Information provided by various external sources
We’re all about loving what you do. It’s why we all got into business, right? And our passion is helping small businesses take card payments. It’s our thing. So we’re shaking up the industry. Throwing out the rule book. Taking on the big banks. All to help business owners like you get paid, for less.
Paymentsense
Written by the company
- Normal business hours? Never heard of them.
- We started Paymentsense because we didn’t think the banks were doing enough for businesses like yours. Paymentsense was built to give you a better service and a little peace of mind. We use the latest technology to make sure you never miss a beat. Our 24/7 UK call centres are powered by real people who have the answers you need. And because even the best tech can go wrong occasionally, we’ll send a new card machine next day if you need one. You can bank on it.
- Hello card machine. Meet till.
- Your card machine and till don’t need to be strangers. Connect™, our clever cloud-based technology, creates a secure link between your card machine and point-of-sale system. This hi-tech love affair is called integrated payments and until we came along, it was out of the reach of all but the biggest companies. Connect allows for quicker, smarter payments. And the best bit… it comes at no extra cost.
- Going fast. It’s kind of our thing.
- You’re not in business until the register is ringing, so the last thing you want is to be kept waiting. At Paymentsense, we know time is money, so we’ll get you up and running quicker than anyone else. Sign up online and you could be taking payments within three days (and online payments in 24 hours). Your card machine works right out of the box and if you need any help, just give us a ring. We’ll pick up quick-smart. Because business can’t wait.
- Strength in numbers
- Since the first mammoth hunt, we humans have done better when we club together. It’s the same with your business and Paymentsense. Unlike the competition, we’re not a bank. What we are is the collective bargaining power of all our wonderful customers, shouting in unison for a better deal. We use that clout to negotiate cheaper rates and pass the savings on to you. And with over 70,000 SMEs (and counting) on board turning over £10 billion a year, we’re just getting started.
Contact info
4.7
Excellent
8k reviews
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One of the worse customer service and…
One of the worse customer service and they have most definitely stupid staff trained. My payments been miss handled and put on wrong closed down companies..
Highly recommended not to work with paymentse or ingenica..
5 July 2026
Unprompted review
Reply from Paymentsense
Hi Padam, thank you for raising this with us. We have attempted numerous times to contact you but have not been successful, if you require support then please reach out.
WE BEEN WITH THEM FOR 12 YEARS AND I…
WE BEEN WITH THEM FOR 12 YEARS AND I CAN ASSURE EVERY ONE THAT WHEN IT COMES DOWN TO CUSTOMER SERVICE YOU CAN NEVER GO WRONG WITH THEM.
31 March 2026
Reply from Paymentsense
Hi Malik, we appreciate your twelve years of loyalty! We're happy to hear that you've consistently received excellent customer service from our team.
Darren was very clear and patient
5 March 2026
Reply from Paymentsense
Hi Patrick, thank you for the five-star review! We are so happy to hear that you had such great service from Darren!
Darren was extremely helpful and took…
Darren was extremely helpful and took the time to sort out the issues I was experiencing. Everything was resolved quickly and smoothly. Very pleased with the service from PaymentSense.
4 February 2026
Reply from Paymentsense
Hi Keith, we're happy to hear that the issues you experienced were sorted out quickly and smoothly. We appreciate you taking the time to leave this positive feedback.
Darren came to my rescue!
Darren answered a frustrating call from myself. He was professional and calm. Got a handle of my problems and with great skill sorting out the machines, the updates, and got everything up and running with the machines, tills and intergrations. A huge support and i was extremely grateful.
13 January 2026
Reply from Paymentsense
Hi Liz, we're happy to hear that the support you received was helpful in resolving the issues. We appreciate you taking the time to share your positive experience with us.
Very knowledgeable Agent
Very knowledgeable Agent - Noreen Meara - who wanted to solve our problem and knew how to do it.
4 November 2025
Reply from Paymentsense
Hi Alan, we are so happy to hear that you had such a positive experience. It's great to know that Noreen was able to resolve the issue effectively!
Darren Spence thank you!
After having quite a few issues with our card machines and help from other members of Paymentsense to no avail, today I was given an Angel named Darren Spence!
His patience and assistance was unmatched to other people I have spoken with before, really clear instruction, context to help with possible future issues and his overall attitude was just second to none. Thank you Darren for all your help today!
23 October 2025
Reply from Paymentsense
Hi Megan, thanks for your five-star review! It's fantastic to hear about the exceptional service you've received from Darren. Thank you for choosing Paymentsense!
The greatest card machine Angels a company could ask for
Today's agent who was absolutely gracious attentive to detail was the wonderful Emily.
As you can imagine we're dealing with any piece of technology not everything goes according to plan but when it does not go according to plan the team at paymentsense have always been there for me.
With one of the fastest call centers to get through to an actual human being.
You will be greeted by a warm and friendly voice in my opinion the voice of an angel any one of the agents that I have dealt with in the past have been absolutely on top of their game for their knowledge of the subject matter that I required.
There is usually never add delay and if the machine has aged out they are quick to replace it.
If Emily does not get employee of the month if not employee of the year I will be very disappointed. A special five stars just for her.
3 September 2025
Reply from Paymentsense
Hi Garry, we're so happy to hear that you had such a positive experience. We appreciate your kind words regarding the team's attentiveness and quick support. It's great to know our agents' knowledge and efficiency are valuable to you. Thank you for your fantastic feedback!
Claire shaw was so helpful thanks for…
Claire shaw was so helpful thanks for all your help amazing asset to the business
2 September 2025
Reply from Paymentsense
Hi Adam, thanks for your five-star review! It's fantastic to hear about the amazing service you've received from Claire. Thanks for choosing Paymentsense!
The customer service was very…helpful
The customer service was very knowledgeable, very patient and resolved the problem
6 August 2025
Reply from Paymentsense
Hi Adele, we're happy to hear that our customer service team was able to resolve the issue with patience and knowledge. Thank you for your positive feedback!
Darren really helped me ever so…
Darren really helped me ever so effortlessly, he was a postive kind and very helpful worker.
Fast and efficent
12 August 2025
Reply from Paymentsense
Hi Lauryn, It is wonderful to hear that Darren was helpful, positive, and efficient. We appreciate you taking the time to leave such a kind review.
Extremely helpful service
Extremely helpful service. Claire is credit to Paymentsense.
12 August 2025
Reply from Paymentsense
Hi Carol, we appreciate your kind words and are so glad you found our service helpful. It's great to hear about your positive experience!
While trying to renew a card reader I…
While trying to renew a card reader I had the good fortune to get Darren Spence to assist me. He was patient thorough and extremely good at his job. Thank you Darren. You took all the hassle out of renewal.
9 July 2025
Reply from Paymentsense
Hi Karen, we're happy to hear that you had a positive experience while renewing your card reader. We appreciate your kind words and are so glad the renewal process was hassle-free for you.
The customer service person was one of…
The customer service person was one of the best I have ever dealt with, could not fault him in anyway and he was fantastically helpful
1 July 2025
Reply from Paymentsense
We're so happy to hear that our customer service was helpful and exceeded your expectations. We appreciate you taking the time to leave us this fantastic feedback!
Paymentsense give incredible customer…
Paymentsense give incredible customer service. The technical support is always helpful and the staff are knowledgeable and thorough, always solving any problems. On Friday 20 June, Shauna was exceptionally supportive.
20 June 2025
Unprompted review
Reply from Paymentsense
Hi Jan, We're happy to hear that our customer service and technical support teams have been so helpful. It's great to know that our team members' knowledge and thoroughness resolved your problems. We appreciate your positive feedback.
Reply from Paymentsense
Hi Frank, we appreciate your kind words! We're happy our team could assist you with such patience and care. Thank you for your feedback.
Closed our account after 5 years for…
Closed our account after 5 years for nothing after paying them tens of thousands of pounds on time and never missed a payment. Small businesses are working harder than ever and for them to do this with NO prior indication cost us a lot of money as we then had no card processing abilities.
Paymentsense blame the bank they used CLOVER. We have been 7 days without a card machine which has lost us custom, thankfully our new EPOS System and card machine arrives tomorrow.
FINALLY to make the whole thing worse, CLOVER have not even paid us the balance they owe, criminal behavior and they get away with it and i am sure what they have done to small businesses is not allowed.
Stay away.....
UPDATE 6/6/25 - 1 WEEK LATER, STILL NO MONEY PAID WHAT IS OWED TO US, also they was supposed to collect the old card terminal Monday 2nd then Thursday 5th and nobody arrived.
And to make it even worse they took a direct debit today,
29 May 2025
Unprompted review
Reply from Paymentsense
Hi Steven,
Thank you for your time today to discuss your concerns. We sincerely apologise that our service did not meet your expectations. We trust that the resolution we reached has addressed all outstanding issues.
My account was cancelled overnight
My account was cancelled overnight, without any warning whatsoever. It was due to an issue happening between clover and payment sense and poor management and lack of communication has meant that I now don’t have an account. They’re pointing the finger at each other, no one is apologising or trying to rectify this. As of tomorrow I have a business with no ability to take card payments which is an absolute disaster. I’ve been completely abandoned and failed by paymentsense and regret ever using their services
2 June 2025
Unprompted review
Reply from Paymentsense
Hi Roxanne, thanks for flagging this. We'd like to look into it right away and have requested your contact details to do so. We're committed to providing a positive experience and want to address your concerns as a priority.
Trinity Stark did an excellent job…
Trinity Stark did an excellent job helping me connect our new terminal
She was patient and kind
14 May 2025
Reply from Paymentsense
Hi Bernadette, we're happy to hear that the new terminal connection went smoothly. We appreciate your kind words and are glad you received such kind and patient service!
Exceptional Service
i rarely leave reviews but the experience i had with Mr Darren Spence truly compelled me to share. from my initial inquiry to the completion of the service every singe interaction saw seamless and professional Mr Spence was incredibly knowledgeable, patiently answering all my questions .Top quality
16 May 2025
Reply from Paymentsense
Thank you for taking the time to share your positive experience. We are delighted to hear that you had such a seamless and professional interaction with Darren. We appreciate your kind words about his knowledge and patience. We strive to provide exceptional customer service, and we are thrilled that Darren exceeded your expectations.
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