Today I called for some information about faster payments and general pay outs for my card machine. I spoke to Mitchell Thomas who was absolutely brilliant. He was friendly, knowledgeable and gave m... See more
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Review summary
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Christian Rivera was an amazing teacher, in just a short time on his calls I can learn twice as much then others. His understanding for different business helps us be able to ask questions and get re... See more
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Marco has the patience of a saint. After feel frustrated with my new system, Marco has given me some great, comprehensive training and shown me how I can be even more effecient by using the Bulk... See more
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Company details
- #8 of 11 best companies in Eftpos equipment supplier
- #12 of 17 best companies in Card processing service
- #35 of 56 best companies in Payment service
Written by the company
Epos Now is the fastest growing POS company. Our EPOS systems, software and accessories have built up an excellent reputation for being affordable, easy to use and highly reliable. We are also proud to clearly display our pricing and offer the best possible value with no compromise on function or quality, and this has been recognised by us winning a Queen's Award for Enterprise.
Written by the company
Contact info
Norwich Business Park, 3 Whiting Road, NR46DJ, Norwich, United Kingdom
- 0800 2 945 945
- Customerresolutions@eposnow.com
- eposnow.com
4.3
Excellent
26k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jess T was very helpful
Jess T was very helpful. She resolved it query quickly. Thank you.
6 September 2026
Unprompted review
The product is very user-friendly
The product is very user-friendly, especially if you are not computer savvy. Absolutely great product for our chandlery, especially after trying others at a great expense that were absolutely no use.
Emilia Fonseca, a team member, has been especially helpful and explains everything in easy to understand terms. I would highly recommend this product and service.
1 September 2026
Unprompted review
Reply from Epos Now
Dear Alison,
Thank you for taking the time to leave us your feedback.
We’re delighted to hear that our system is working so well for your chandlery, especially after your experience with other providers. It’s fantastic to know that Emilia Fonseca was able to guide you so clearly, explaining everything in straightforward terms to make the process effortless.
We’ll be sure to pass your lovely comments along to Emilia and the rest of the team!
Thanks again for choosing Epos Now,
Epos Now
Jess T Was quick and sorted a small…
Jess T Was quick and sorted a small change we requested on our new card terminals remotely within 5 minutes. Great service
6 September 2026
Unprompted review
Reply from Epos Now
Dear customer,
Thank you for leaving us your positive feedback.
We’re pleased to hear how quickly Jess T took care of your terminal update! It’s great to know that the adjustment was handled remotely and hassle-free in just a few minutes.
We’ll make sure Jess T and the team see your kind words.
Thanks again for choosing us,
Epos Now
Jess was very helpful on the Live Chat…
Jess was very helpful on the Live Chat on EPOS Now
6 September 2026
Unprompted review
Reply from Epos Now
Dear Steve,
Thank you for leaving us a positive review.
We're so glad to hear that Jess provided great assistance on Live Chat. Delivering fast, reliable help whenever you reach out is what we strive for every day.
We'll gladly pass your appreciation over to Jess and the rest of the team!
Thanks again for your feedback,
Epos Now
Had 5* service from Amy Hewitt
Had 5* service from Amy Hewitt. Went above and beyond to help me with my issues
4 September 2026
Unprompted review
Reply from Epos Now
Dear Zain,
Thank you for taking the time to share your positive feedback.
We’re thrilled to hear that you received 5-star service from Amy Hewitt! It’s fantastic to know that she went above and beyond to make sure your issues were completely taken care of.
We’ll be sure to pass your kind words directly along to Amy and the team!
Thanks again for your review,
Epos Now
⭐⭐⭐⭐⭐ Outstanding tech support—set up…
⭐⭐⭐⭐⭐ Outstanding tech support—set up and ready in minutes!I recently needed help setting up my new card machine, and the technical support I received was absolutely phenomenal. I was slightly anxious about the configuration, but Cameron Lusher made the entire process completely stress-free.He was incredibly patient, professional, and guided me step-by-step through connecting to our Wi-Fi, updating the software, and running a test payment to ensure everything worked flawlessly. He didn't rush me at all and even showed me how to navigate the main settings dashboard. Brilliant customer service like this is rare. I highly recommend Epso Now for their top-tier technical support! Massive Thank you
6 September 2026
Unprompted review
Reply from Epos Now
Dear Karen James,
Thank you for taking the time to leave such a detailed review.
We’re thrilled to hear how smooth your card machine setup went with Cameron Lusher. It’s fantastic that he could guide you through every step—from Wi-Fi connection to software updates—with patience and professionalism, leaving you completely confident in using the system.
We’ll be sure to pass your kind feedback and massive thank you along to Cameron and the team!
Warm Regards,
Epos Now
Jodie Whitworth solved the issue…
Jodie Whitworth solved the issue professionally and speedy, knowledgeable whiteout hesitation
5 September 2026
Unprompted review
Reply from Epos Now
Dear Dilshad,
Thank you for taking the time to share your review.
We’re thrilled to hear about your experience with Jodie Whitworth. It’s wonderful to know she resolved your issue so professionally, quickly, and with absolute no hesitation.
We’ll be sure to pass your kind feedback along to Jodie and the rest of the team!
Thanks again for your review,
Epos Now
promptly interaction
My question was answered promptly and a smooth interaction!
25 August 2026
Unprompted review
Reply from Epos Now
Dear Rodney,
Thank you for taking the time to share your feedback.
We’re delighted to hear that your question was answered so promptly and that you enjoyed such a smooth interaction. Providing fast, seamless support is always our top priority.
We’ll be sure to pass your kind comments along to the team!
Thanks again for your review,
Epos Now
Lucy was very positive and helpful
Lucy was very positive and helpful. When she didn't know the answer she went and found out. She stayed with me for an hour and twenty minutes until the issue was resolved.
4 September 2026
Unprompted review
Reply from Epos Now
Dear Neil,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Lucy was so positive, helpful, and dedicated during your support session. It’s fantastic to know that she took the extra time and care—staying with you for over an hour to find the right answers and ensure your issue was fully resolved.
We’ll be sure to pass your kind comments on to Lucy and the wider team!
Thanks again for your review,
Epos Now
Director
If you want to join them good luck . I had offer similar product for half of the price that Epos now charging. Sales advisor that came gave me quotation and left which was about£ 59 month my bill came £81 rang and complain wanted to cancel sales advisor called me back and told they have changed the prices so I agreed but unfortunately they didn’t. Rang again I was told I agreed with price with advisor . Worse decision I have made —advisor name is Chris . I would advise you not to let him in your premise
5 September 2026
Unprompted review
Reply from Epos Now
Dear Kamran Mirza,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and completely understand your frustration regarding the discrepancies in your monthly billing and the initial interaction with our sales advisor.
We take allegations of misleading pricing and unexpected charge increases very seriously. We would like the opportunity to review your original quotation, audit the call logs and account notes regarding your price agreement, and investigate the billing history associated with your account. A senior member of our team has reached out to you directly to investigate this further and work toward a resolution.
Thank you for bringing this matter to our attention.
Sincerely,
Epos Now
Sasha was so helpful and patient
Sasha was so helpful and patient. I am getting over a sinus infection so I am not at peak performance and she was so patient with me. She makes everything easy to understand. I also really like the fact that the Epos software is very intuitive and easy to use.
2 September 2026
Unprompted review
Reply from Epos Now
Dear Leslie,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Sasha was so helpful, patient, and able to make everything easy to understand during your session. It’s also fantastic to know you're finding the Epos Now software so intuitive and easy to use.
Providing supportive and seamless service is something we strive for, so it’s great to know Sasha made such a positive difference to your experience—especially while you weren't feeling your best.
We’ll be sure to pass your kind comments on to Sasha and the wider team, and we wish you a speedy recovery!
Thanks again for your review,
Epos Now
Amazing POS system
I have done many research about POS system because my budget is tight. But then I found EPOS Now on Google and I wanted to give it a try.
I was surprised that the company gave me a very good discount with the POS system. Normally, it could cost me more than 2000 to get what I want but with EPOS Now, I only paid around 700 CAD for the POS system which has one station, cash drawer, printer, tap machine. Besides that, their monthly fee is also very affordable.
The best part of POS system is the response time and their training. I have to say their response time is very quick and their trainings are amazing. At the beginning, I did not know how to use the system but Camillo and Isaac took their time to explain to me, to show me step by step on the system. The training is only half an hour every time but they show me exactly what I want to know and always offer more free trainings on the system if I want more. The reason why I said their trainings are amazing because I also helped my friend to set up her Clover POS system and when I need some trainings, they told me I can find it on Youtube, which made me a bit upset.
The only cons that I am not happy with is the tapping machine to collect the payment. It does not have the option to show the percentage of tip that I set on the system. It only shows custom tip. I hope they can improve about this and it will be the best POS system that anyone can use.
4 September 2026
Unprompted review
Reply from Epos Now
Dear Nem Ram Viet Inc,
Thank you for taking the time to leave such wonderful feedback.
We’re delighted to hear that Camillo and Isaac were able to provide step-by-step guidance, and that our pricing, quick response time, and hands-on training made such a positive difference to your experience. We’ll be sure to pass your kind comments on to Camillo, Isaac, and the wider team.
We also really appreciate your constructive feedback regarding the tip percentage display on our payment terminals—we'll be passing this along to our product team as we continually work to improve our system.
Thanks again for your review,
Epos Now
Kayleigh Lacasse was super helpful for…
Kayleigh Lacasse was super helpful for my problem of stock tracking and management. He showed me how to do things and the main task is now on my side to update all items.
Thank you for your support.
4 September 2026
Unprompted review
Reply from Epos Now
Dear Depanneur,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Kayleigh Lacasse was super helpful and able to assist with your stock tracking and management issue.
It’s fantastic to know Kayleigh made such a positive difference to your experience. We’ll be sure to pass your kind comments on to Kayleigh and the wider team.
Thanks again for your review,
Epos Now
Issue with payments and Master account
I have been trying to sort an issue with payments for weeks and all sorted after 2 phone calls to John H. Thankyou for the assitance.
4 September 2026
Unprompted review
Reply from Epos Now
Dear GM,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that John H responded quickly and was able to resolve your issue promptly.
Providing efficient and timely support is something we strive for, so it’s fantastic to know John H made such a positive difference to your experience. We’ll be sure to pass your kind comments on to John H and the wider team.
Thanks again for your review,
Epos Now
Grace was helpful
Grace was helpful, professional and polite. We had our issue sorted quickly and to our satisfaction.
4 September 2026
Unprompted review
Reply from Epos Now
Dear An Clar Plumbing Supplies,
Thank you for taking the time to leave such wonderful feedback.
We’re delighted to hear that Grace was helpful, professional, and polite throughout your interaction.
It’s fantastic to know that Grace was able to understand your issue and get everything resolved quickly and to your satisfaction. We’ll be sure to pass your kind comments on to Grace and the wider team.
Thanks again for your review,
Epos Now
quick service
Keir r was quick to respond and resolved my issue promptly
4 September 2026
Unprompted review
Reply from Epos Now
Dear Nicole,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Keir responded quickly and was able to resolve your issue promptly.
Providing efficient and timely support is something we strive for, so it’s fantastic to know Keir made such a positive difference to your experience. We’ll be sure to pass your kind comments on to Keir and the wider team.
Thanks again for your review,
Epos Now
I had issue with cash drawer
I had issue with cash drawer, I spoke to a staff Jodie Harrison, she was very professional on the call and understood the problem and immediately raised the case with the despatch team and sent me an email with an update. This is outstanding customer service by keeping the customers updated on each stage and exceptional communication on call. Thank you Jodie, much appreciated
4 September 2026
Unprompted review
Reply from Epos Now
Dear Hazrat,
Thank you for taking the time to leave such fantastic feedback.
We’re delighted to hear that Jodie provided such professional and attentive support when you experienced an issue with your cash drawer.
It’s wonderful to know that Jodie understood the problem straight away, promptly raised the case with our Despatch Team, and kept you updated by email. Clear communication and keeping our customers informed throughout the process are extremely important to us, so we’re thrilled that Jodie delivered such an outstanding experience.
We’ll be sure to pass your kind comments on to Jodie and the wider team.
Thanks again for your review,
Epos Now
Epos systems are not the best.
I have been a regular customer of Epos Now for many years through my shop, FB Supermarket. Their customer service is generally good, and whenever I have an issue with the machine or have questions, they are usually helpful in resolving them.
However, I have been disappointed with the reliability and speed of the system. The systems can be slow, and despite purchasing a new machine within the past year, it continues to freeze regularly, which is frustrating when trying to serve customers.
I have also enquired about upgrading to a newer machine, but I was disappointed that the main focus seemed to be on selling me their card machines, with a discount on the Epos system offered as an incentive. As a long-standing customer, I would have expected more focus on solving the actual issues I am experiencing with the Epos system.
Overall, the customer support is good, but I think Epos Now needs to improve the speed, reliability and freezing issues with its systems, as well as provide better upgrade options for long-term customers.
4 September 2026
Unprompted review
Reply from Epos Now
Dear Ahbab Rahman,
Thank you for taking the time to share such detailed feedback.
As a long-standing Epos Now customer, we’re pleased to hear that you’ve generally found our customer support helpful, but we’re sorry to hear about the ongoing frustration caused by system slowness and regular freezing, particularly with a relatively new machine.
We also appreciate your comments regarding the upgrade experience. We understand that when you’re looking for a solution to reliability issues, you want the focus to be on addressing those concerns rather than feeling that you’re primarily being offered additional products or services.
Your feedback around system performance, reliability, and upgrade options is valuable, and we’ll ensure your comments are shared with the relevant teams. We appreciate you taking the time to highlight where we can improve and thank you for your continued custom.
Thanks again for your review,
Epos Now
Going above and beyond your job
Mr. Gonzalez was very knowledgeable. He answered all my questions and helped me set my label printer up on my computer. I think he went above and beyond his basic job. Thank you
3 September 2026
Unprompted review
Reply from Epos Now
Dear Nancy,
Thank you for taking the time to share your feedback — going above and beyond is exactly the kind of service we aspire to and it's great to hear Mr. Gonzalez delivered just that!
Getting the label printer set up while answering every question along the way is no small effort and we'll make sure he receives your well-deserved recognition.
Don't hesitate to reach out if there's anything else we can help you with!
Thanks again for your review,
Epos Now
Extremely dishonest and unethical…
Extremely dishonest and unethical company.Do not give this company any card information. They will take unauthorised payments from your account,lie cheat and steal from you. I was signed up to software contract that was of no use and I did not want. The company is extremely difficult to contact.They will send only emails with an no reply address. Only contact is by phone after going through a long avoidance program. I have had to close my bank account to stop them from taking unauthorised payments from my account. This seam to be a regular occurrence with Eposnow if you read the reviews.
4 September 2026
Unprompted review
Reply from Epos Now
Dear Gary,
Thank you for taking the time to share your feedback — we're sorry to hear your experience has left you feeling this way and we'd like the opportunity to look into your concerns properly.
We understand how distressing unexpected charges can be and we want to ensure this is addressed. Unfortunately, we've been unable to locate an account based on the information provided in this review.
We have requested further information to locate your account details so we can treat this as an absolute priority and our team will review the situation and be in touch promptly to work towards a resolution.
Thanks,
Epos Now
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