Today I called for some information about faster payments and general pay outs for my card machine. I spoke to Mitchell Thomas who was absolutely brilliant. He was friendly, knowledgeable and gave m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Florence helped me with sorting printers out today across different terminals after I couldn’t figure it out myself and the web chat was unhelpful. It was lovely talking to someone that solved the pro... See more
Company replied
Keir F at EposNow Chat was very helpful & was able to provide all the information we needed speedily. Great Job for a chat platform that can often be soooooo painful if actual humans are not involved... See more
Company replied
Had a random glitch where all my products had vanished off the till on a bank holiday Sunday of all days. Called Epos spoke to Ruby who was just incredible in helping me find and fix the issue. Going... See more
Company replied
Company details
- #8 of 11 best companies in Eftpos equipment supplier
- #12 of 17 best companies in Card processing service
- #35 of 56 best companies in Payment service
Written by the company
Epos Now is the fastest growing POS company. Our EPOS systems, software and accessories have built up an excellent reputation for being affordable, easy to use and highly reliable. We are also proud to clearly display our pricing and offer the best possible value with no compromise on function or quality, and this has been recognised by us winning a Queen's Award for Enterprise.
Written by the company
Contact info
Norwich Business Park, 3 Whiting Road, NR46DJ, Norwich, United Kingdom
- 0800 2 945 945
- Customerresolutions@eposnow.com
- eposnow.com
4.3
Excellent
26k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service from Shayla
Shayla was quick and assisted in a most professional manner. Request was dealt with and resolved.
1 September 2026
Unprompted review
Reply from Epos Now
Dear Rin,
Thank you for taking the time to leave such wonderful feedback.
We’re delighted to hear that Shayla provided you with such a positive support experience.
It’s fantastic to know that Shayla was quick to assist you in a professional manner and successfully resolved your request.
Your kind comments are greatly appreciated, and we’ll be sure to pass them on to Shayla and the wider team.
Thanks again for your review,
Epos Now
Good man did try his best to guide me
1 September 2026
Unprompted review
Reply from Epos Now
Dear Syed,
Thank you for taking the time to leave a positive feedback.
It’s fantastic to know that he did his absolute best to guide you through your query and support your business.
Your kind comments are greatly appreciated, we are here if you need us!
Thanks again for your review,
Epos Now
Reply from Epos Now
Dear Gabriela,
Thank you for taking the time to leave a review — excellent service is always what we strive for and it's great to hear Camilo delivered just that! We'll make sure he receives your kind words.
Please don't hesitate to reach out if there's anything else we can help you with.
Thanks again for your review,
Epos Now
Alicia Stanley was very professional…
Alicia Stanley was very professional and experienced in setting up my system. It was nice interacting with her. Keep up the good job.
31 August 2026
Unprompted review
Reply from Epos Now
Dear Gautam,
Thank you for sharing your feedback — professional, experienced, and a pleasure to interact with is a great combination and we're so glad Alicia delivered that throughout your system setup! We'll make sure she receives your kind words and the encouragement to keep up the great work.
Please don't hesitate to reach out if there's anything else we can help you with.
Thanks again for your review,
Epos Now
Excellent onboarding service
Excellent onboarding service, easy peasy!
31 August 2026
Unprompted review
Reply from Epos Now
Dear Nathanial,
Thank you for leaving a review — easy peasy onboarding is exactly what we aim for! We're glad it all went so smoothly.
Please don't hesitate to reach out if there's anything else we can help you with.
Thanks again for your review,
Epos Now
Christian is very helpful
Christian is very helpful, he clarified all my doubts.
6 August 2026
Unprompted review
Reply from Epos Now
Dear Jorge,
Thank you for coming back to leave another review — it's great to hear that Christian continues to deliver such clear and helpful support, leaving no doubt unanswered! We'll make sure he receives your kind words.
Don't hesitate to reach out whenever you need us.
Thanks again for your review,
Epos Now
Cosmin-Mihai Petrea delivers…
Cosmin-Mihai Petrea delivers exceptional customer support. He consistently anticipates client needs and questions before they even arise, providing proactive solutions that add real value. He is a true five-star professional.
27 August 2026
Unprompted review
Reply from Epos Now
Dear Simona,
Thank you for taking the time to leave such wonderful feedback.
We’re delighted to hear that Cosmin continues to provide such exceptional customer support.
It’s fantastic to know that Cosmin proactively anticipates your needs and questions, providing solutions that add real value to your experience. We’re especially pleased to hear that you consider him a true five-star professional.
Your kind comments are greatly appreciated, and we’ll be sure to pass them on to Cosmin-Mihai and the wider team.
Thanks again for your review,
Epos Now
James was great help
James was great help. He provided me with a lot of clear information that helped me out and understand the whole process
31 August 2026
Unprompted review
Reply from Epos Now
Dear Rrozh,
Thank you for taking the time to leave such wonderful feedback.
We’re delighted to hear that James provided you with such helpful support.
It’s fantastic to know that James gave you clear and detailed information, helping you understand the process and feel more confident moving forward. Providing knowledgeable, straightforward, and customer-focused support is exactly what we strive for.
Your kind comments are greatly appreciated, and we’ll be sure to pass them on to James and the wider team.
Thanks again for your review,
Epos Now
Had a random glitch where all my…
Had a random glitch where all my products had vanished off the till on a bank holiday Sunday of all days. Called Epos spoke to Ruby who was just incredible in helping me find and fix the issue. Going above and beyond thank you so much best customer service I have ever experienced
30 August 2026
Unprompted review
Reply from Epos Now
Dear Matt,
Thank you for taking the time to leave such wonderful feedback.
We’re delighted to hear that Ruby provided you with such an exceptional support experience.
It’s fantastic to know that, on a Bank Holiday Sunday, Ruby was able to quickly help you identify and fix the unexpected issue with your products disappearing from the till. We’re especially pleased that her dedication and willingness to go above and beyond made such a positive difference when you needed support most.
Your kind comments are greatly appreciated, and we’ll be sure to pass them on to Ruby and the wider team. We’re sure she’ll be delighted to hear how much her support was valued.
Thanks again for your review,
Epos Now
This has been going on for months.
Epos Now took 2 payments in error in April 26 and each month they make promises to return the funds but always fail to do so. They've set up the complaints process to avoid any person who has the power to action anything. Lots of " I've logged it as urgent" and "it's been elevated to management" and so on. After 5 months of chasing, this is definately deliberate behaviour, designed to wear you down. I would avoid this company at all costs.
The irony... the company responded below, sent a contact email and has done nothing since. They really are the worst at every level.
30 August 2026
Unprompted review
Reply from Epos Now
Hi,
Thank you for sharing this, and we are truly sorry to read about your experience.
Two erroneous payments taken in April and five months of promises without resolution is completely unacceptable. We understand why, at this point, you have lost all faith in our process — and we are sorry.
We want to make absolutely clear that this refund should have been processed months ago. We would like a senior member of our team — someone with the authority to action this directly — to contact you immediately. We have requested for further information to locate your account details so we can ensure this is resolved without any further delay or empty promises.
We are deeply sorry for how long this has gone on.
Kind regards,
The Epos Now Team
Awful company - NO RESPONSES after EIGHT days
Awful company , spent thousands buying their equipment to be told you program it and there any videos on you tube , 6 years later after mastering this unreliable junk we gave notice of our business closing . After accepting the contract had ended Epos now took THREE more months subscriptions without authority , they accepted 4 months ago that they had to return the money . It is now EIGHT MONTHS after my contract finished and apparently we are waiting for the refund to be authorised AGAIN and its only one person who can do this and they are on holiday .
What a TinPot company response 👏
Additionally i referred a new company, who took their product, eposnow made excuses why they wouldn't pay for the referral . So don't bother referring friends to this lot either
We have been contacted by Eposnow to give more details so as they can "investigate the issue with the highest priority" , it is now EIGHT days later and no response..
IF No response by the 11th September i will be taking legal advice to recover my money with interest and to be compensated for the anxiety this has caused and wasted time
30 August 2026
Unprompted review
Reply from Epos Now
Hi,
Thank you for sharing this, and we are deeply sorry to read about your experience.
Three unauthorised subscription payments taken after your contract ended, a refund acknowledged over four months ago that still hasn't been processed eight months later, and now being told it's waiting for a single person who is on holiday — this is completely unacceptable and we sincerely apologise.
A refund that has been agreed should never be dependent on one individual, and we want to ensure this is escalated to someone with the authority to process it immediately, regardless of who is on leave.
We have requested further information to locate your account details so we can treat this as an absolute priority and ensure the refund is processed without any further delay.
We are truly sorry for how long this has dragged on.
Kind regards,
The Epos Now Team
Today I called for some information.
Today I called for some information about faster payments and general pay outs for my card machine.
I spoke to Mitchell Thomas who was absolutely brilliant. He was friendly, knowledgeable and gave me excellent customer service. He explained my options, how to do what I needed done & sent me the relevant links to complete what’s necessary. Thank you Mitchell :)
30 August 2026
Unprompted review
Reply from Epos Now
Dear Charmaine,
Thank you so much for taking the time to share your experience. We’re really pleased to hear that Mitchell Thomas was able to help with your questions around Faster Payments and card machine payouts, while making everything clear and easy to understand. It’s fantastic to know that his friendly approach, knowledge, and guidance made the process straightforward for you.
We’ll definitely pass your lovely comments on to Mitchell — feedback like this is a brilliant recognition of the care he puts into helping our customers. Please don’t hesitate to reach out if you need anything else in the future.
Thanks again for your review,
Epos Now
Helpful and professional
Sasha Martinez was wonderful to work with. She explained the how the process of "Go Live" will work and really helped make the process smooth. She has been very professional and very helpful.
26 August 2026
Unprompted review
Reply from Epos Now
Dear Museum Gift Shop,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Sasha Martinez was so helpful and professional throughout your Go Live process. It’s great to know that she took the time to clearly explain what to expect and helped make the whole process feel smooth and straightforward.
We’ll be sure to pass your lovely comments on to Sasha and the wider team. Feedback like this is a wonderful recognition of the care she puts into supporting our customers.
Please don’t hesitate to reach out if you need anything else along the way.
Thanks again for your review,
Epos Now
Johnny & mitchel t
Johnny & mitchel t, assisted with a terminal change over, indeed passing to a colleague to ensure progress occoured whilst the other in holiday
29 August 2026
Unprompted review
Reply from Epos Now
Dear Annie Jones,
Thank you so much for taking the time to leave your feedback. We’re really pleased to hear that both Johnny and Mitchell T were able to support you with your terminal changeover and, importantly, ensured everything continued progressing by handing the case over while one of them was away on holiday.
It’s lovely to hear that the teamwork and communication helped keep things moving smoothly. We’ll be sure to pass your kind words on to both Johnny and Mitchell.
Thanks again for your review,
Epos Now
Fast efficient service from Lorna today
29 August 2026
Unprompted review
Reply from Epos Now
Dear Emma Redman,
Thank you for taking the time to leave your feedback. We’re really pleased to hear that Lorna was able to provide such fast and efficient service for you today. It’s always great to hear when our team can make things straightforward and get you the help you need without any unnecessary delays.
We’ll be sure to pass your kind words on to Lorna. Please don’t hesitate to reach out if you need any further support in the future.
Thanks again for your review,
Epos Now
Jodie Whitworth was brilliant
Jodie Whitworth was brilliant, she owned the issue from first contact and delivered on the timescales promised for the imports.
29 August 2026
Unprompted review
Reply from Epos Now
Dear Neil,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that Jodie Whitworth took ownership of your issue from the very beginning and followed through on everything she promised. It’s fantastic to know that she kept things on track and delivered the imports within the agreed timescales.
We’ll be sure to pass your kind words on to Jodie — it’s great recognition of the care and commitment she puts into supporting our customers. Please don’t hesitate to reach out if you need anything else in the future.
Thanks again for your review,
Epos Now
Experience
We had an amazing experience with Maegan Betts as our Customer Support Consultant. She went above and beyond taking the time to answer any questions. She was very detailed in explaining all the procedures for end of day reporting, along with quick and easy tricks to efficiently navigate the back office with ease. For those looking for a new POS System, the system Epos now offers is phenomenal and most importantly there customer service is unmatched. For those training with Maegan you will have a confident experience leaving each session to be able to navigate your new system.
28 August 2026
Unprompted review
Reply from Epos Now
Dear Automotive Sector,
Thank you so much for taking the time to share such wonderful feedback. We’re absolutely delighted to hear that Maegan Betts went above and beyond during your training, taking the time to answer your questions and make everything from end-of-day reporting to navigating the back office feel clear and straightforward.
It’s fantastic to know that you came away from your sessions feeling confident using your new system. We’ll definitely be sharing your kind words with Maegan, as feedback like this is a fantastic recognition of the care and effort she puts into helping our customers get the most from Epos Now.
Please don’t hesitate to reach out if you ever need any further support.
Thanks again for your review,
Epos Now
Both Jodie and Cameron were very polite…
Both Jodie and Cameron were very polite and helpful!!
28 August 2026
Unprompted review
Reply from Epos Now
Dear Jess Pritchard,
Thank you so much for taking the time to leave your feedback. We’re really pleased to hear that both Jodie and Cameron were polite, helpful, and made your experience a positive one. We’ll be sure to pass your kind words on to them, as recognition like this really means a lot to our team, and management will be pleased to hear such positive feedback.
Please don’t hesitate to reach out if you ever need any further support.
Thanks again for your review,
Epos Now
Kaya was super helpful and didn't stop…
Kaya was super helpful and didn't stop until she has solved my query.
28 August 2026
Unprompted review
Reply from Epos Now
Dear Caroline Gentry,
Thank you so much for taking the time to leave such lovely feedback. We’re really pleased to hear that Kaya was able to help with your query and, most importantly, kept working with you until everything was resolved. It’s fantastic to know that her dedication made such a positive difference to your experience.
We’ll be sure to pass your kind words on to Kaya — feedback like this is a great recognition of the effort she puts into supporting our customers. Please don’t hesitate to reach out if you need anything else in the future.
Thanks again for your review,
Epos Now
Thank you Megan
After having a couple of challenging conversations I finally found someone willing to help me resolve my issue - thank you Megan - your persistence and assistance managed to resolve our issue. Thank you!
27 August 2026
Unprompted review
Reply from Epos Now
Dear Kate,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that Megan was able to step in, listen to your concerns, and stick with things until your issue was resolved. It’s fantastic to know that her persistence and support made such a positive difference after what sounds like a challenging experience.
We’ll be sure to share your kind words with Megan — feedback like this really does mean a lot to our team. Please don’t hesitate to reach out if you ever need anything else.
Thanks again for your review,
Epos Now
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.