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Aura Online Limited Reviews 

19,368
•
TrustScore 5 out of 5

4.9

Security equipment
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Review summary

Created with AI, based on recent reviews

Looking at 467 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery service, noting that orders arrive promptly and without any hassle. Many people also appreciate the smooth online ordering process, alongside the professional and supportive assistance provided over the phone. Consumers consistently praise the superior quality of the keys and locks, emphasizing that replacement items function flawlessly at competitive prices. Some reviewers were not happy with occasional product or order fulfillment problems, mentioning that certain replacement keys failed to work properly or that specific custom orders were unexpectedly cancelled after initial processing.

What people talk about most

Service

People report positive experiences with service, highlighting a simple and easy ordering process with prompt... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt arrival times, trackable... See more

Product

Users describe positive interactions with product, highlighting good quality items that arrive promptly and... See more

Order

Consumers find order satisfaction high, reporting that the website is easy to navigate and items arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Lock & Key before and was happy with the experience. This time I needed a new Eurocylinder as I had to replace the door handles. Having a load of (expensive) spare keys for the old cylinde... See more

Rated 5 out of 5 stars

Brilliant company to deal with, orders on-line were simple and clear instructions on what to do where great. My order came in very good time, and was exactly how it should have been, a recommended co... See more

Rated 5 out of 5 stars

I’m happy to use Lock&Key again because I like their website for clarity; their pricing structure and paperwork is satisfactory,( although some products can be found cheaper by shopping around) and th... See more

Rated 5 out of 5 stars

I needed locks changing quickly. These guys attended on site, changed all the locks efficiently and cleanly and left the property in good condition. Highly recommended for service and cost.

Company details

  1. Security equipment
  2. also in
  3. Door shop
  4. Key Duplication Service
  5. Locksmith

Contact info

4.9

Excellent

TrustScore 5 out of 5

19k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(19,368)

407 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Website was easy to navigate and the keys I ordered arrived in a couple of days. Great communication all the way through the process.

11 September 2026
Unprompted review

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