Terrible customer service, avoiding EU consumer laws. Bought shorts that broke after only 2 weeks. Customer care refused to even open a warranty claim, claiming it’s "normal wear". 2 weeks of use is n... See more
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See what reviewers are saying
I bought an item from them, by mistake I ordered the wrong size, the order arrived very quickly, I made a return request, it was approved, the money was refunded 30 days after receiving the product in... See more
I ordered a wallet and it is not the same color as the one in the picture and the logo has a scratch but overall looks pretty good Edit : that scratch was a sort of glue and the colour is the same.... See more
Utilizzato spesso con il click and collect per prellevare i prodotti presso il loro punto vendita di via Carnevali a Milano, dove il personale e molto disponibile e corstese. Ottima esperienza prezz... See more
Company details
Written by the company
Nati nel 1993, dall'azienda di produzione di famiglia, con il primo negozio di Milano, in via Carnevali, oggi Le SAC si propone come punto di riferimento per lo shopping di valigeria, pelletteria e accessori, per tutti gli utenti di Milano e provincia, gli utenti convenzionati in tutta Italia e gli utenti on-line in tutto il mondo! Outlet delle marche più accattivanti di oggi, ma anche produzione propria, con gli articoli di pelletteria omonimi. In ogni caso “i prezzi migliori di Milano” come dicono i nostri clienti, abbinati ad un grande assortimento di prodotti, in ogni nostro settore, e una professionalità che ormai oggi è difficile trovare.
Contact info
Via Benigno Crespi 57, 20159, Milano, Italy
- www.lesacoutlet.it
4.3
Excellent
27k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Terrible customer service
Terrible customer service, avoiding EU consumer laws. Bought shorts that broke after only 2 weeks. Customer care refused to even open a warranty claim, claiming it’s "normal wear". 2 weeks of use is not normal wear, it’s poor quality. Total scam approach to customer rights. Avoid!
6 July 2026
Unprompted review
Reply from Le SAC Outlet
Dear Customer,
We are sorry to read your review and understand your disappointment regarding what happened.
However, we would like to clarify that your report was carefully assessed by our Customer Service team based on the photographs you provided. The images indicate that the damage consists of a tear in the fabric, rather than a manufacturing defect or abnormal wear of the product.
For this reason, we were unfortunately unable to process your claim under the product warranty. The legal warranty covers defects in conformity of the product, but it does not cover damage resulting from external or accidental causes, even if such damage occurs shortly after the purchase.
We understand that experiencing this type of damage after only a few weeks can be disappointing. However, our assessment was based solely on the nature of the damage observed and was carried out in accordance with the terms of the legal warranty.
Should you require any further clarification, please do not hesitate to contact us.
Kind regards,
Le Sac
This online Shop does'nt have any…
This online Shop does'nt have any costumer Service, neither telephone, nor mail, nor any contact. I have not received an invoice, although I asked for one on my order.
This online Shop is not trustworthy.
You say that one can contact you via Email. Only I could not find any Email Adresse on the line "costumer service.
Why did'nt you mention it in your answer?
24 June 2026
Unprompted review
Reply from Le SAC Outlet
Dear Customer,
Thank you for your message, and please accept our sincere apologies for the frustration you have experienced.
To clarify, our shop does have a Customer Service team, and we are available exclusively via email. We understand that not having a phone number can be inconvenient, but our email support is fully operational, and we are committed to assisting you promptly.
We kindly ask you to send us an email with your order number and once we receive it, we will assist you in a timely manner.
We take your trust very seriously, and we want to prove to you that we are reliable. Please give us the chance to resolve this for you – write to us, and we will prioritize your case.
We look forward to hearing from you and turning your experience around.
Best regards,
Good prices en excellent delier from Italy to the Netherlands …
Good prices en excellent delier from Italy to the Netherlands. I will certainly recommend this company!
13 May 2026
Unprompted review
skibidiboppi
21 February 2026
Reply from Le SAC Outlet
Gentile Cliente,
La ringraziamo per aver condiviso la sua esperienza positiva. Siamo lieti che abbia apprezzato il nostro servizio. Il suo sostegno e le sue parole ci incoraggiano a continuare a offrire il meglio ai nostri clienti. La aspettiamo presto!
Cordialmente,
LeSAC
Good offer and delivery
20 February 2026
Reply from Le SAC Outlet
Gentile Cliente,
La ringraziamo sinceramente per la sua gentile recensione. Siamo molto felici di sapere che la sua esperienza sia stata positiva. Il suo feedback è per noi molto importante e ci motiva a continuare a migliorare il nostro servizio. Speriamo di poterla vedere nuovamente presto.
Cordialmente,
LeSAC
No delivery of the product, no refund
Unfortunately I cannot recommend this store to anyone. I paid for the product on 14th December, I did not receive it and I have not received the refund until now. I will have to take legal action against them. Luckily, I am a lawyer and I can handle it, but if you don't want to lose a few hundred euros and time, choose another store.
6 February 2026
Unprompted review
Reply from Le SAC Outlet
Dear Customer,
We sincerely apologize for the inconvenience you experienced.
We would like to inform you that the refund has been processed correctly and, as previously communicated, we have also sent a copy of the transaction to your email.
Should you have any further questions or require additional assistance, we remain at your disposal.
Kind regards,
LeSAC
One star for the case arriving in…
One star for the case arriving in reasonable time and one star for a reasonable discount on the case.
Or so it appeared when I ordered it.
Minus 3 stars for complete lack of customer care.
The lovely Samsonite case arrived and looks great. However there’s a defect inside where a zip has been put in the wrong way around (inside out) plus the pull is missing from the zip.
I contacted Le Sac as soon as I discovered this with photos to show the fault.
Imagine my utter surprise when they said they did not do replacements, only refunds.
In my opinion the only reason for this is all cases Le Sac sell probably have defects, therefore if I received a replacement, there would probably be another defect. (They deny this, but I cannot see another logical reason why they have this ‘policy’ and they didn’t enlighten me.)
What company doesn’t replace a defective item?
I have never come across one.
I decided to keep the case as I needed it to travel. It does leave a bad taste in the mouth, but I won’t be using or recommending this company again now or in the future.
2/5 - do better with your service.
23 January 2026
Reply from Le SAC Outlet
Dear Customer,
We are sorry that the item did not meet your expectations and we are also sorry that the handling of your report was not perceived as adequate.
In order to verify your report and assess the situation correctly, we invite you to send us some photographs of the item you received, so that we can ascertain whether it is actually damaged.
Please note that, in any case, the procedure will only result in a return and refund. Replacement of the item is not possible.
We remain available for further clarification at the following email address: clienti@le-sac.it.
Kind regards
LeSAC
Good customer service
Good customer service follow up on order, prompt response to queries until all orders were delivered
20 January 2026
Very bad experience
Very bad experience. I ordered a Furla Mia Stella Tote L bag, but I received a completely different small black bag, also from Furla, but completely different. The bag had a misleading tag attached to it, Mia Stella Tote L, which is a complete fraud, it seems intentional. I will still have to pay extra to send it back from Latvia. I do not recommend Le Sac.
And the fake tag was attached to both the wrong bag and the fabric packaging, which is never on the bags sent by Furla. Because it is a deliberate scam. Also, the indication that Le Sac outlet charges a 5% fee for each returned shipment is actually a scam, because through their fault, inappropriate items were delivered, but they still charge a commission for returning them.
29 December 2025
Unprompted review
Reply from Le SAC Outlet
Dear Customer,
we sincerely apologize for what happened and for the inconvenience caused.
We would like to clarify that there was no intent or fraudulent behavior: the issue was due to an error during the order preparation process, for which we apologize again. In all the countries where we operate with a dedicated website, we always make every effort to manage these situations directly, including handling returns and collection procedures.
Unfortunately, as we do not operate with a dedicated website or logistics service in Latvia, we are unable to arrange a return pickup from this country or provide local logistical assistance for the return.
We fully understand your disappointment and apologize for the inconvenience. Our customer service remains available via email should you need any further information or assistance.
Kind regards,
LeSAC
Poor customer service and no solution after months
I’ve been in contact with Le Sac’s customer service for four months now regarding a simple warranty case, and there is still no solution.
The team keeps telling me they have no update and that I should continue waiting.
Out of a set of three suitcases, two are already broken and those are the only ones I actually used.
Update (27.01.2026):
The replacement wheels still haven‘t been provided after almost half a year. Thank you Le Sac for answering my comment, however I would prefer receiving solutions….
You have sent me an email one month ago, that you can‘t ship the replacement wheels due to the holiday season and they STILL haven‘t arrived…
I really have the feeling that you are joking with me!
10 December 2025
Unprompted review
Reply from Le SAC Outlet
Dear customer,
we are sorry to read about your dissatisfaction, but we would like to confirm that a solution has already been provided and promptly communicated to you.
To clarify:
we have already issued the refund for one of the trolleys
for the other one, the repair procedure has been initiated, and we are currently waiting for the spare parts from the manufacturer, which are required to complete the repair and return the item to you in perfect condition.
Our team has kept you informed at every step. We kindly ask for a little more patience until the manufacturer supplies the necessary components.
We remain at your disposal for any further assistance.
LeSAC
Amazing
A really positive experience. Great discount, fast delivery and high quality products
5 September 2025
Reply from Le SAC Outlet
Gentile Cliente,
la ringraziamo sinceramente per la sua recensione. Siamo felici di sapere che abbia avuto un’esperienza così positiva e che abbia apprezzato i nostri sconti, la rapidità della consegna e la qualità dei prodotti.
Il suo riscontro è per noi motivo di grande soddisfazione e ci incoraggia a continuare a offrire sempre il miglior servizio possibile.
Cordiali saluti,
LeSAC
No complaints
No complaints. Responds very fast and I'm really very happy with them. Great deals and really very professional.
11 June 2025
The Furla bag arrived with damaged…
The Furla bag arrived with damaged metal buckle, full of scratches and stains on it. Poor quality and customer care. Not recommended.
6 November 2025
Unprompted review
Reply from Le SAC Outlet
Sehr geehrter Kunde,
es tut uns aufrichtig leid für den Vorfall. Da es sich um einen leichten Mangel am Artikel handelt, hat unser Kundenservice Ihnen als Entschädigung entweder einen Rabattcode für zukünftige Einkäufe oder die Möglichkeit einer Rücksendung mit vollständiger Rückerstattung angeboten.
Wir warten noch auf Ihre Rückmeldung, um entsprechend fortzufahren.
Mit freundlichen Grüßen,
LeSAC
No cancellation option
I have made the order on Friday (13/06/25) on Monday (16/06/25) at 8:00 in the morning, I sent them an email asking about the cancellation.
They told me the order is being shipped, so they can not do it. It is not true, as I have the shipping company link with updates (that they sent me) and it says (18/06/25 at 2:30 pm) that they didn't deliver the product to them, so it CANNOT be shipped!
Please, do NOT BUY things here.
PS. Your response is far from reality and I have emails with dates and times to prove that what I am saying is true! I made the order on Friday evening and emailed you to cancel on Monday at 8:00 in the morning. Got the shipment link yesterday, and it says that you DIDN'T DELIVER the product to their magazine! Also, YOU STOPPED responding to my emails, but you immediately responded to this.
I have contacted Italian GLS. This is their response: Gentile cliente,
il numero di spedizione fornito non risulta esistente nei nostri sistemi, la preghiamo di verificarlo con il mittente
Which means the number you gave me is non existing one!
Ps. 2 I was given a new tracking number and this time everything has worked correctly. I got the suitcase WHICH has happened after writing this negative review. It was stressful and shouldn't look like that.
13 June 2025
Unprompted review
Reply from Le SAC Outlet
Dear Customer,
we’re sorry for your disappointment and thank you for your feedback.
Please note that once a tracking code is generated, it means the parcel has already left our warehouse and is in transit to the courier’s local facility or the destination country.
In all cases where cancellation is still possible, we are happy to accommodate it — unfortunately, in your case, it was already too late.
We kindly suggest verifying all order details before confirming and invite you to evaluate our service once you have received the item.
We remain at your disposal for any assistance at clienti@le-sac.it.
Best regards,
LeSAC
I'm very satisfied with the purchase
I'm very satisfied with the purchase! The order arrived quickly and the item is as expected. The price I paid was the lowest I've seen for the American Tourister troller I've purchased and the product is original, has all the labels and arrived packed in the original box.
16 June 2025
Unprompted review
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