Land of Beds Reviews 

10,198
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,395 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and friendly staff who provide wonderful guidance without any sales pressure. Consumers also love the fantastic product quality, noting how comfortable and supportive the mattresses are. People frequently mention that the ordering process is exceptionally smooth from start to finish, accompanied by very efficient delivery teams. Some reviewers were not happy with occasional delivery delays and receiving incorrect items. Buyers experienced frustrating wait times and communication difficulties when trying to resolve order problems with customer support. Despite these minor setbacks, shoppers truly appreciate the helpful service.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and easygoing, noting that representatives... See more

Product

Customers had positive experiences with product, expressing deep satisfaction with the wide range of choices... See more

Delivery service

People report positive experiences with delivery service, highlighting that items arrive quickly, on time,... See more

Service

Reviewers highlight positive aspects of service, frequently praising helpful staff who listen to requirements... See more

Order

Reviewers mention positive feedback about order processes, highlighting how quick and simple online purchases... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We live in rural Dorset and searched online for a superking firm divan base. We found Lucy S @ Land Of Beds, Helsby, really helpful, knowledgeable and empathetic. We had a few calls on Bank Holiday Sa... See more

Company replied

Rated 5 out of 5 stars

Harrison Spinks Aphrodite Deluxe Mattress Size: King Size (5ft x 6ft 6in / 150 x 200cm) Firmness: Firm Are old mattress had very much seen better days and we decided to opt for the Harrison Spinks... See more

Company replied

Rated 5 out of 5 stars

A lovely buying experience at Land of Beds in Helsby today. The lady who served us was named Julie and even though she was serving multiple people, she was so attentive and knowledgeable that it wa... See more

Company replied

Rated 5 out of 5 stars

Julie, at Land of Beds in Helsby, was extremely pleasant and helpful when we purchased a bed today. She found a selection of beds to meet our needs, and gave good advice to help us choose one. She... See more

Company replied



Company details

  1. Bed shop
  2. also in
  3. Bedding Shop
  4. Bedroom furniture shop
  5. Mattress Shop

About Land of Beds

Written by the company

Welcome to Land of Beds, one of the UK's most trusted independent bed and mattress retailers.

At Land of Beds, we've spent 50 years helping customers achieve a better night's sleep. Rated 4.6 by over 9,000 Trustpilot reviewers, we're proud to be multi award winning, including Family Business of the Year 2026 and National Bed Federation Online Retailer Finalist 2025.

As an independent retailer, we're not tied to any single brand, so our advice is genuinely free and unbiased. Many of our mattresses come with a sleep trial, so you can buy with confidence, knowing it's right for you before you commit.

Our mission is simple: to help as many people as possible get a great night's sleep. Whether you prefer shopping online, chatting with us, or visiting us in person, we're here to make your experience smooth, convenient and enjoyable.

Shop Your Way

Online: Explore our full range at www.landofbeds.co.uk.

Call Us: Speak directly to our friendly team at 01928 242829.

Live Chat: Get instant support via our website.

In Store: Visit us in Helsby or Wigan, where a warm welcome and expert advice await you.

We don't just sell beds and mattresses, we also offer a wide range of bedding to help you complete your bedroom look.

We offer nationwide delivery, with free mainland UK delivery on orders over £100. Our online Help and Advice section is packed with FAQs and buying guides, developed with input from sleep experts including physiologist Dr Nerina Ramlakhan and retired GP Dr Katrina O'Donnell, so you can shop with real confidence. Our award winning team is always on hand to help.

Customer feedback is at the heart of everything we do. Every review helps us improve our range and service, and gives new customers confidence when searching online for a trusted, independent bed and mattress retailer.

Thank you for choosing Land of Beds. We're here to help you sleep better.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(10,198)

1,269 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No mattress despite chasing twice.

No mattress. No contact. Chased twice a few days apart. Told same thing both times - will be collected by courier tomorrow. When i told agent mattress was supposed to be delivered within 7 to 10 days, she said “I don’t know where you got that from”. Well, it was on the listing on the website! Not impressed at all.

20 October 2026
Land of Beds logo

Reply from Land of Beds

We’re sorry to hear about your experience and appreciate you sharing your feedback. We’ll certainly look into this internally to better understand what has happened and review the communication you’ve received.

Rated 5 out of 5 stars

Delivery service superb

Delivery service superb.
Tony and Mike were professional, efficient and careful.
All complete within an hour. All rubbish taken away. All I had to do was make up the bed.
An excellent job

14 October 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thank you for sharing your experience! We’re so pleased Tony and Mike made the delivery and set-up so easy for you. We’ll be sure to pass on your kind words to them. Enjoy your new bed!

Rated 5 out of 5 stars

A lovely buying experience at Land of…

A lovely buying experience at Land of Beds in Helsby today.
The lady who served us was named Julie and even though she was serving multiple people, she was so attentive and knowledgeable that it was a pleasure choosing the 2 beds that we’d gone in to buy.
I would definitely recommend this store and my husband and I will be back to buy more in the future I’m sure.

1 November 2026
Land of Beds logo

Reply from Land of Beds

Thank you for leaving a review, Judith! We’re delighted you and your husband had such a positive experience and that Julie made choosing your new beds a pleasure. We’ll be sure to pass on your kind words. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent

Excellent, wouldn’t use anyone else. Charley was great from start to finish. I also ordered the wrong size, and Charley helped amend this post sale. Thank you very much

1 November 2026
Land of Beds logo

Reply from Land of Beds

Thank you for your review, Hayley! We’re so pleased Charley looked after you and was able to get everything sorted. We really appreciate your loyalty.

Rated 5 out of 5 stars

Julie was very helpful and gave me the…

Julie was very helpful and gave me the advice and info that I needed to arrive at the right decision.
Many thanks,
Peter T

1 November 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thank you for your feedback, Peter! We’re delighted Julie was able to help and provide the advice you needed to make the right choice. We’ll be sure to pass on your kind words!

Rated 4 out of 5 stars

Easy to navigate website

It was easy to choose product, order and pay for. The proof of the pudding will be the product quality and dueability

28 October 2026
Land of Beds logo

Reply from Land of Beds

Thank you for your feedback, Lyndy! We’re pleased you found choosing and ordering your product so easy. We’d love to know if there’s anything more we could have done to make your experience a five-star one. We take all feedback seriously and are always looking for ways to improve.

Rated 5 out of 5 stars

Super King Bed Base

We live in rural Dorset and searched online for a superking firm divan base. We found Lucy S @ Land Of Beds, Helsby, really helpful, knowledgeable and empathetic. We had a few calls on Bank Holiday Saturday while she collated all the answers to our questions. We settled on a beautiful Ocean green, which works very well. Great service, lovely bed base, smooth, no problem service. Recommended

15 October 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thank you, Patricia, for your review! We’re delighted Lucy was able to help and make the process so easy, even from a distance. We really appreciate your support.

Rated 5 out of 5 stars

Expert knowledge

From the moment we entered the shop we (my Daughter and I) could see the amount of choices available, the Sales Person was brilliant, she gave good advice to my daughter on not choosing a bed straight away. She already knew what type of bed and mattress she wanted and was steered in the right direction. Just waiting for it to be finished and delivered now.

12 October 2026
Land of Beds logo

Reply from Land of Beds

Thank you for your review, Sue! We’re so pleased you and your daughter had a great experience in store and that our team were able to help her find the right bed. Thanks for choosing Land of Beds.

Rated 5 out of 5 stars

From the minute I made my enquiry…

From the minute I made my enquiry through to delivery everything was exceptional. Customer service was fantastic, the sales agent asked me what I wanted and what was my budget and found me a beautiful quality, super comfortable bed within budget. There were no pushy sales tactics at all and I am so happy I will be buying the same bed for another two rooms.
Delivery was on time with excellent communication and the guys were very careful in my home.
Thank you so much land of beds. We will be reordering with you soon!

24 September 2026
Land of Beds logo

Reply from Land of Beds

Thank you, Victoria, for leaving a review! We’re delighted you’re so happy with your new bed and that our team made the whole experience so enjoyable. We really appreciate your support and look forward to helping you again with your next purchases!

Rated 5 out of 5 stars

Excellent throughout delivery guys very…

Excellent throughout delivery guys very good

26 October 2026
Land of Beds logo

Reply from Land of Beds

Thank you, Reginald, for sharing your experience! We’re delighted everything went smoothly and that our delivery team did such a good job. Thanks for choosing Land of Beds!

Rated 4 out of 5 stars

Mattress is good

16 September 2026
Land of Beds logo

Reply from Land of Beds

Thank you, David, for your feedback! We’re glad you’re happy with your mattress. We’d love to know what we could have done to make your experience a five-star one, as we take all feedback seriously and are always striving to improve our service.

Rated 5 out of 5 stars

A very comfortable mattress and a good delivery team

We were looking for a new mattress ,did not know where to go as our local shop that we had dealt with for years had closed down. Our last mattress was a Sealy and it had always been very comfortable, our neighbour had one from a local well known retailer which was a Sealy and a few weeks after purchase found that it was sinking ,on closure look they found out that it was a Sealy but made in China so her experience sorry of put us of for a while then we thought the one we had got was eleven years old and was getting uncomfortable.
However when I saw your name on the web site and saw this one advertised it was just what we were looking for and we were pleased to see that it was made in England ,so I ordered it.
and when it was delivered the team that came were very polite and helpful ,they took there time and placed the new one on the bed carefully and showed me how to turn it, for a longer life, the first few nights were not very comfortable as the mattress was a lot firmer than our last one . .However after a week we are now finding it very comfortable.
So thank you Lands of beds. For your Service.

8 September 2026
Land of Beds logo

Reply from Land of Beds

Thank you, Sonia, for leaving a review! We’re delighted you’re now enjoying your new mattress and that our delivery team took good care of you. Thank you for choosing Land of Beds and for your kind words about our service!

Rated 5 out of 5 stars

Good service

On time, friendly helpful delivery driver

21 October 2026
Land of Beds logo

Reply from Land of Beds

Thank you, Ann, for your feedback! We’re glad your delivery went smoothly and that our driver was friendly and helpful. Thanks for choosing Land of Beds!

Rated 5 out of 5 stars

Cool company

All done on line. Easy website to find what you want. Emailed with a query and they nswered straight away.

25 October 2026
Land of Beds logo

Reply from Land of Beds

Thank you for your review! We’re glad you found our website easy to use and that we could answer your query so quickly. Thanks for choosing Land of Beds!

Rated 5 out of 5 stars

Julie at Land of Beds

Julie, at Land of Beds in Helsby, was extremely pleasant and helpful when we purchased a bed today. She found a selection of beds to meet our needs, and gave good advice to help us choose one. She made the whole transaction a pleasant experience without sales pressure.

27 October 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thank you, Wendy, for choosing Land of Beds and for taking the time to leave us such a lovely review. We’re delighted Julie was able to help you find the right bed and make your experience so enjoyable!

Rated 5 out of 5 stars

Julie and her colleagues were extremely…

Julie and her colleagues were extremely helpful when buying a new beds.

Many thanks

26 October 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thank you for your lovely feedback, Gary! We’re delighted Julie and the team were able to help you find your new beds. We’ll be sure to pass on your kind words to them!

Rated 4 out of 5 stars

It was being able to see products…

It was being able to see products before you buy!

26 October 2026
Land of Beds logo

Reply from Land of Beds

Thanks for choosing Land of Beds and for your review, Sandra! We’re glad you had a positive experience. We’d really love to know what we could have done to make it a five-star experience for you. Your feedback is important to us and helps us keep improving our service.

Rated 5 out of 5 stars

I could speak to someone

I could speak to someone. So quick helpful and efficient. We ordered what we wanted and we were able to discuss everything with a living person. Such a relief. Service was really good and delivery to the north of Scotland excellent with helpful delivery driver.

14 August 2026
Land of Beds logo

Reply from Land of Beds

Thank you for your review! We’re delighted you received such helpful service from our team and that your delivery to the north of Scotland went smoothly. It’s great to hear everything went so well, and we really appreciate you taking the time to share your experience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look