The staff were very helpful in pointing out gifts suitable for a baby shower and generally very pleasant and gave good customer service. Have always been very pleased with the range of clothing and to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a brilliant experience at the Jo Jo Maman Bebe store in Clifton Village, Bristol. The staff in there are always incredibly helpful and friendly. Julie was absolutely fantastic - she helped selec... See more
Company replied
The ladies at Sevenoaks store have been so helpful! Entertaining my daughter at the colouring station whilst I quickly picked up some pjs. Then again when my daughter decided to wear wellies on hotte... See more
Company replied
Lovely little store in Lymington. Marie was welcoming and very helpful. A lovely treat whilst we're on holiday as we don't have a JoJo near where we live. Clothes and accessories as always well presen... See more
Company replied
Company details
Written by the company
JoJo Maman Bébé knows little clothes and has been designing them for decades, pouring love into every detail. Timeless and forever favourites, their clothes are made to be washed, worn, and loved for years and years. They’ve all the bits and bobs your family needs to play, go, sleep, eat and grow. With gifts for special occasions, all year round, discover the perfect present for any celebration. With over 50 high-street stores across the UK, every one of them is so so special and bursting with talented teams. And they do more than sell lovely, helpful things - JoJo works hard to be the best version of themselves. They are super proud to be a certified B-corporation and have been for some time. Happy, sad, good or bad? We want to know at JoJo. We pay attention to all the details, so if you share your review on Trustpilot it will help us get even better at what we do. Thank you!
Contact info
Ingate Works, 4 Ingate Place, SW8 3NS, London, United Kingdom
- www.jojomamanbebe.co.uk
4.8
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We are so lucky to have JoJo Maman Bébé…
We are so lucky to have JoJo Maman Bébé in Sevenoaks . It has a fabulous range of little people’s clothes . The staff are 100% committed
20 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for such a lovely review!
Our local team works incredibly hard to make every visit special, so hearing your kind words about our team and collection truly means the world to us.
We look forward to seeing you in store again soon!
Best wishes
JoJo
The staff were very helpful in pointing…
The staff were very helpful in pointing out gifts suitable for a baby shower and generally very pleasant and gave good customer service. Have always been very pleased with the range of clothing and toys in the Sevenoaks store with a wide range of pricing.
18 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for the wonderful feedback! We're delighted that our Sevenoaks team could assist you with your baby shower shopping and deliver great customer service. It’s fantastic to hear that you love our selection of toys, clothing, and competitive pricing.
We appreciate your support and hope to see you in-store again soon!
Best wishes
JoJo
Debra and Alice at the Chiswick was…
Debra and Alice at the Chiswick was amazing! I feel really especial in the store
15 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear that Deb and Alice made your visit a special one. We always strive to provide the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back soon!
Deborah and Nicola were fantastic
Deborah and Nicola were fantastic, a great experience in the Chiswick store!
15 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our Chiswick store and that our lovely ladies Deborah and Nicola could assist you in finding the perfect items. We look forward to welcoming you again soon!
Was so happy
Was so happy, lovely assistant named Maryam helped me purchase a gift for my friend’s son. Will always recommend this Chiswick shop.
13 July 2026
Unprompted review
Reply from JoJo Maman Bébé
We greatly appreciate your kind words! It’s wonderful to know that Maryam provided such helpful service during your visit to our Chiswick shop.
Thank you for your recommendation—we look forward to assisting you with your next special gift.
Best wishes
JoJo
Great store in Sevenoaks
Great store in Sevenoaks. Lovely staff, very helpful and only came across the brand because of the store being in Sevenoaks. Had not heard of the brand beforehand. Now we shop here almost weekly getting bits for our two boys!
13 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for taking the time to share your lovely feedback!
We pride ourselves on providing helpful and welcoming service, so hearing that you now visit us almost weekly for your two boys truly makes our day. Knowing we've become a go-to spot for your family is the best compliment we could ask for!
Thank you for being such a loyal part of our community. We look forward to welcoming you and your boys back in store very soon.
Best wishes
JoJo
I had a brilliant experience at the Jo…
I had a brilliant experience at the Jo Jo Maman Bebe store in Clifton Village, Bristol. The staff in there are always incredibly helpful and friendly. Julie was absolutely fantastic - she helped select lots of different options for me for my niece and god-daughter and went above and beyond to help me. She is a great credit to the company and made the experience a real pleasure! All the clothes in the store are fantastic and a really high quality. I highly recommend them, and the Clifton Village shop in particular.
26 June 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your feedback about your visit to our Clifton Village store! We are delighted to hear you had such a brilliant experience and that Julie was so helpful in assisting you with your selections for your niece and god-daughter. We’ll be sure to share your kind words with Julie and the rest of the team. We truly appreciate your support and look forward to welcoming you back soon.
Team JoJo
Nicola was a fantastic help!
8 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Josephine,
It's great to hear that Nicola was able to help you out!
Many thanks,
JoJo
Didcot branch
I visited the Didcot branch yesterday and was welcomed by Ellie. She was very chatty and friendly and more than happy to help
7 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello!
We are so happy to hear that Ellie welcomed you in to our Didcot branch, we’ll be sure to pass your lovely comments along!
Many thanks,
JoJo
Amira
Amira, in Balham was amazing. So helpful. Lovely store with lovely ladies who will guide you through all your needs! And beautifully wrap any gifts!
7 July 2026
Unprompted review
Reply from JoJo Maman Bébé
We are delighted to hear that Amira and the rest of our team in Balham provided you with such amazing and helpful service. We’ll be sure to pass your lovely comments along to them, and we’re so glad they could help you find what you needed and wrap your gifts beautifully.
Team JoJo
Friendly staff in the Sevenoaks shop
Friendly staff in the Sevenoaks shop. Helped me find a lovely baby shower gift. Thank you.
7 July 2026
Unprompted review
Reply from JoJo Maman Bébé
We are delighted to hear that our team in the Sevenoaks shop were so friendly and helpful in assisting you with your baby shower gift. We’ll be sure to pass your kind words along to them. Thanks for shopping with us, and we hope to see you again soon
Team JoJo
Ellie was welcoming and accommodating
Ellie was welcoming and accommodating, nothing was too much to ask.
Thank you
7 July 2026
Unprompted review
Reply from JoJo Maman Bébé
We’re thrilled to hear you had such a wonderful experience and that Ellie was so welcoming and accommodating during your visit. Thanks for choosing us, and we look forward to seeing you again!
Team JoJo
Rawan at the Wanstead store went above…
Rawan at the Wanstead store went above and beyond with her customer service , washing off a tiny stain on the last comfort blanket I wanted for my niece ! So impressed.
5 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for taking the time to share your lovely experience!
First, we do apologise that the last comfort blanket had a mark on it when you found it. However, we are absolutely thrilled to hear that Rawan at our Wanstead store stepped in to save the day! She truly embodied the kind of care and go-above-and-beyond service we pride ourselves on.
We will make sure to pass your wonderful words along to Rawan and the Wanstead team—it will absolutely make her day.
We hope your niece loves her new comfort blanket! If you ever need anything else, please don't hesitate to visit us again.
Best wishes
JoJo
Prompt response after emailing company.
I received a prompt response the following day after emailing the company out of hours. Both Zac & Stacey were very helpful after I made a stupid error when ordering a monster towel for my Grandson.
I’ve now got the item and it looks great.
1 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for the wonderful feedback! We completely understand that mistakes happen, and we’re just happy Zac and Stacey were able to swoop in and help get your grandson's monster towel sorted out so quickly.
We are thrilled to hear that the monster towel has arrived and that you're happy with how it looks. We hope your grandson absolutely loves it!
Thanks again for choosing us, and please let us know if you ever need anything else.
Best wishes
JoJo
Customer Service Superstar
I had an issue with an item I had ordered. It was supposed to come on a certain day and it didnt. They emailed to say it was going to be late. When I asked how long, they said 5 weeks. To say I wasn't happy is an understatement. I sent back an email saying, in no uncertain terms, how unhappy I was and to cancel the order
Step in CUSTOMER SERVICE!! 5 minutes later a lady called (sorry but I cant remember her name) who apologised and immediately set about retaining my custom whilst always making it clear if I wanted to cancel then that wouldnt be a problem. She asked if I wanted to look for another outfit and they would cover the difference. She called back a couple of hours later to see if I had seen anything I liked. I told her the item and she said that as i had still went with a sale item she would add something else and promptly added a £15 Peter Rabbit to my order.
The item arrived next day.
The most excellent customer service Ive ever received.
1 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for taking the time to share this! I’m so glad we were able to turn things around for you.
A 5-week delay is definitely not the standard we aim for, and you had every right to be upset! I am absolutely thrilled to hear that our customer service team member was able to step in, make things right, and find you an outfit you love—plus a little Peter Rabbit friend to boot!
We truly appreciate your patience and for giving us the chance to fix it. Enjoy your new outfit, and we hope to see you again soon!
Best wishes,
JoJo
Lovely little store in Lymington
Lovely little store in Lymington. Marie was welcoming and very helpful. A lovely treat whilst we're on holiday as we don't have a JoJo near where we live. Clothes and accessories as always well presented and beautifully made.
2 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for the lovely review! We’re thrilled you popped into our Lymington store while on holiday.
I’ll gladly pass your kind words on to Marie—she’ll be delighted to know she made your visit so welcoming. We're so glad you loved the quality and presentation of our collections, and even though you don't have a local branch, remember we're always open for you online!
Enjoy the rest of your holiday, and we hope to see you again next time you're in the area.
Best wishes
JoJo
Very helpful and kind staff
Very helpful and kind staff. Helped me pick out presents for my brothers twins. Great quality toys!
2 July 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for taking the time to leave such a kind review. Our staff takes great pride in helping our customers find exactly what they need, so I will be sure to pass along your compliments to the team. We hope your brother's twins love their new toys, and we look forward to welcoming you back in the future!
Best wishes
JoJo
Lovely shop for little ones items!
So many lovely clothes and gifts in store and the staff were very pleasant and helpful! Would highly recommend a trip this shop for any baby toys/clothes 😊
1 July 2026
Unprompted review
Reply from JoJo Maman Bébé
This completely made our day!
Thank you so much for recommending us. We love helping our customers find the perfect baby toys and outfits, and we'll be sure to pass your compliments along to the whole team. Happy gifting, and we hope to see you next time!
Best wishes
JoJo
Katherine at the Didcot branch ❤️
Katherine at the Didcot branch was lovely. She was very helpful giving good advice and her help was very much appreciated.
30 June 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for taking the time to share this! We are absolutely thrilled to hear that Katherine provided such helpful advice and made your visit to our Didcot branch a great one.
I’ll be sure to pass your kind words along to Katherine and the rest of the team—it will completely make her day!
Thanks again, and we look forward to seeing you next time.
Best wishes
JoJo
Such a great experience in Jojo…
Such a great experience in Jojo Sevenoaks. Lovely staff and fantastic selection of stock!
27 June 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for the lovely review! We're thrilled to hear you had such a great experience with our Sevenoaks team and found everything you were looking for. Hope to see you again soon!
Best Wishes,
JoJo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.