This was the second time we’ve used John Banks Suzuki in Bury St Edmunds both times to buy a Vitara this time a new one. They’re an excellent family business. David Boor there sales specialist communi... See more
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Review summary
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What people talk about most
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This is the 10th Honda we have purchased from John Banks. Staff are always polite, very knowledgeable & do not push to make a sale. We felt that our requirements & views were listened to & more infor... See more
Company replied
We were so impressed with the service we received when we bought a used Suzuki last year that this week we went to look at a newer used model and ended up buying a brand new car! No sales pressure -... See more
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From the moment we stepped onto the forecourt our experience was 5 stars. We were able to have a leisurely browse of the vehicles without any pushy sales rep jumping on us. When we walked into the sho... See more
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Company details
Written by the company
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Contact info
Kempson Way, IP32 7AR, Bury Saint Edmunds, United Kingdom
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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Bought our first Honda and collected…
Bought our first Honda and collected today. Seamless hand-over and extremely profession. Thank you Rhys. Will definitely check them out for our next car when it’s time.
Dr Rob
2 May 2026
Unprompted review
Reply from John Banks Group
Thank you, Dr Rob, for your fantastic review and five-star rating! We're thrilled to hear that your first Honda purchase and the handover process at John Banks Honda Ipswich went seamlessly. Rhys will be delighted to know his professionalism made such a positive impression. We look forward to welcoming you back when it's time for your next car!
The process was easy to follow and I…
The process was easy to follow and I was kept updated throughout. Responses were quick, which made things move along without delays. Everything felt straightforward, with no unnecessary steps or complications. Molly was friendly and helpful as always, which is appreciated. It’s made servicing my bikes feel more manageable than I thought it would be.
27 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind feedback. We’re delighted to hear that the servicing process was easy to follow and that you felt well informed throughout, with quick responses helping everything run smoothly. It’s wonderful to know that Molly’s friendly and helpful support made the experience straightforward and more manageable for you. Your continued support means a great deal to us, and we look forward to welcoming you back to John Banks again in the future.
Good experience from the start to the…
Good experience from the start to the finish David Boor was very helpful no pressure gave us plenty of time to decide which vehicle suited me
Vehicle ready at time arranged
27 April 2026
Unprompted review
Reply from John Banks Group
We’re delighted to hear about your positive experience at John Banks Suzuki Bury St Edmunds, Robert. David Boor will be pleased to know his helpful and patient approach made such a great impression on you. Thank you for your kind review and the five-star rating. We hope you enjoy your new vehicle and look forward to welcoming you back in the future!
Dealt with them for many years
Dealt with them for many years. Good friendly service with any small problems you have. Can be trusted.
29 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your fantastic review and the five-star rating, Keith. We're thrilled to hear that you've trusted John Banks Honda Ipswich for many years and appreciate our friendly service. It's always our goal to assist with any issues, big or small, and we're grateful for your continued support. We look forward to serving you again in the future!
Purchase of a nearly new Honda Civic from John Banks Bury St Edmunds
Having purchased two nearly new Honda's from John Banks Bury St Edmunds in the past, I had no worries about purchasing from them again. They have always given great service and I've always found the sales and service staff very fiendly and helpful, either when purchasing, or arranging a service.
The purchase of the car (ex demonstrator Civic Advance) was seemless, and there was no pushy sales pitch for other services, usually offered at the same time when purchasing a car, which was refreshing.
I always say that you don't know how good a company is, until you get a problem. After picking up my car, I noticed a small paint blemish on the bonnet that was easily missed. After contacting Paul at John Banks, I took the car back that day and the blemish was rectified to my full satisfaction within a few hours.
Would highly recommend John Banks, Bury St Edmunds without any qualms.
23 April 2026
Unprompted review
Reply from John Banks Group
It's wonderful to hear about your continued trust and positive experiences with John Banks Honda Bury St Edmunds, Michael. Thank you for sharing such a detailed review and for the five-star rating. We're delighted that your latest purchase was seamless and that our team, especially Paul, was able to promptly address the paint blemish to your satisfaction. Your recommendation means a great deal to us, and we look forward to assisting you again in the future.
Top class service at John Banks Bury St…
Top class service at John Banks Bury St Edmund’s
3 April 2026
Unprompted review
Reply from John Banks Group
We're thrilled to hear you received top-class service at John Banks Honda Bury St Edmunds, Hayley. Your five-star review means a lot to us, and we greatly appreciate your kind words. Thank you!
a very easy experience the agent was…
a very easy experience the agent was most helpful, and could not have been more helpful1
17 April 2026
Unprompted review
Reply from John Banks Group
Thank you for the wonderful review and five-star rating, Jan. We’re thrilled to hear you had an easy experience at John Banks Honda Ipswich and found our agent to be so helpful. Your kind words are greatly appreciated, and we look forward to assisting you again in the future!
Seamless experience
We had the most seamless experience purchasing my new car at Suzuki BSE, this was hugely down to David Boor being on hand for queries and we received quick responses every time we made contact. Even though this is not our local dealership we would be more than happy to come back here again. Thank you for your help and expertise! This was a very positive experience.
17 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Aimee. We are thrilled to hear you had such a seamless experience at John Banks Suzuki Bury St Edmunds, and that David Boor was able to assist you effectively throughout the process. It means a lot that you would consider returning despite not being local. We hope you enjoy your new car and look forward to welcoming you back in the future!
The process of exchanging our car for…
The process of exchanging our car for an upgrade was smooth and we are very happy.
The finance was explained and Paul was very helpful.
Handover excellent thank you
24 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Sandra. We're delighted to hear that your car upgrade process was smooth and that Paul provided helpful and clear guidance on the finance. We’ll be sure to share your kind words with him. Enjoy your new car, and we look forward to welcoming you back to John Banks Honda Cambridge in the future!
Rhys was a very friendly and helpful…
Rhys was a very friendly and helpful salesman who understood our needs and explained everything clearly to us.
20 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind feedback. We’re delighted to hear that Rhys provided such friendly and helpful service and took the time to understand your needs while explaining everything clearly. It’s wonderful to know you had a positive experience with our team. We truly appreciate your support and look forward to welcoming you back to John Banks Group in the future.
Unacceptable after sales experience.
I recently purchased an ex demonstrator Mazda from the Colchester Mazda dealership. Despite being assured the first year service has been carried out I received an automated email service reminder from Mazda and the "MyMazda" app service record shows the first service overdue. The salesman, Sam Wells, appears to be doing his best to sort this but three weeks later the situation remains and neither Mazda nor John Banks seem unable to resolve the issue. I am concerned the incomplete service record could jeopardise the Mazda warranty especially when using another more local dealer for service.
This situation has totally spoilt the experience of the car purchase.
Hopefully this review will prompt a resolution so I can give the review the car deserves.
21 April 2026
Unprompted review
Fantastic service as usual from Rhys…
Fantastic service as usual from Rhys and the Ipswich John Banks team. Rhys is very knowledgeable and made the purchase of my new Honda a breeze. Seamless transfer of my old CRV to my new HRV. Would recommend John Banks Honda Ipswich for the purchase of a new or used Honda vehicle. Keep up the good work!
18 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your fantastic review and five-star rating, Frederick. We are thrilled to hear about your positive experience with Rhys and the team at John Banks Honda Ipswich. It's great to know the transition from your old CRV to your new HRV was seamless. We truly appreciate your recommendation and will pass on your kind words to Rhys and the team.
Best regards,
John Banks Honda Ipswich
Service Department
Personal service and helpful throughout the whole process. Thank you
14 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your excellent review, Kim. We're delighted to hear that you appreciated the personal and helpful service throughout your experience at John Banks Motorcycles Bury St Edmunds. Your kind words mean a lot to us, and we hope to assist you again in the future.
Poor service communication
Poor service communication, courtesy car dirty 12 miles in the tank
16 April 2026
Unprompted review
An excellent service.
We were very pleased by the way Dave explained what the problem was with our new car. He gave us a detailed explanation of what was wrong and how the problem was remedied
8 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your review, Robert. We're delighted to hear that Dave provided a clear and detailed explanation about your car issue and how it was resolved. Your satisfaction is important to us, and we’re glad you had a positive experience at John Banks Honda Ipswich.
Great from start to finish
The process was smooth, and everything felt straightforward. I appreciated being able to take a test drive, which made me feel confident about the decision. Eddie handled everything professionally, and his friendly approach stood out. He communicated well via email, quickly responding to any queries I had along the way. His knowledge was helpful and reassured me during the process. It all came together without any fuss or complications. Very pleased with how it went.
30 March 2026
Unprompted review
Reply from John Banks Group
Hi Samantha, thank you for sharing your wonderful feedback and for the five-star rating! We are thrilled to hear about your smooth and straightforward experience at John Banks Honda Cambridge. It's great to know Eddie's professional and friendly approach, along with his prompt communication, made the process reassuring for you. We will ensure your kind comments are passed on to him. Wishing you many happy journeys in your new car!
Excellent service.
Very efficient service from the John Banks team. Kymberley made the buying and part exchange process very easy.
31 March 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind review and five-star rating, Leon. We're delighted to hear that Kymberley and the team at John Banks Honda Ipswich provided you with an efficient and seamless experience during the buying and part exchange process. We truly appreciate your feedback and look forward to assisting you again in the future.
Thanks John Banks!!
I received great customer service from Kymberley at John Banks Ipswich. She was very personable and attentive during the sales process of obtaining my new Honda Jazz. Kymberley was extremely knowledgeable of the Honda Jazz, its specifications and all procedures around the administration and finance processes. She is an asset to the company and I would recommend using Ipswich John Banks over any of the other branches.
28 March 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review and five-star rating, Karin. We're delighted to hear about your positive experience at John Banks Honda Ipswich. Kymberley's personable and attentive approach, along with her extensive knowledge of the Honda Jazz and the sales process, truly makes her an asset to our team. We appreciate your recommendation and hope you enjoy your new Honda Jazz!
Best regards,
John Banks Honda Ipswich
What can I say from start to finish on…
What can I say from start to finish on purchasing our Honda HRV was an absolute pleasure . We were very lucky to to be looked after by Kymberly Cant on all aspects of the purchase - she was truly amazing by running through every aspect of the vehicle ( us oldies are a bit slow on things like touch screens) she was very patient and made us feel at ease with the technology by gently guiding us through it . We love our Honda and would really recommend you go take a look at the vehicles at John Banks Ipswich .
1 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Martin. We're thrilled to hear that your experience at John Banks Honda Ipswich was such a pleasure and that Kymberly Cant provided exceptional support throughout your Honda HRV purchase. It's great to know her patience and guidance helped you feel comfortable with the vehicle's technology. We truly appreciate your recommendation and wish you many enjoyable miles in your new Honda.
10th Honda
This is the 10th Honda we have purchased from John Banks. Staff are always polite, very knowledgeable & do not push to make a sale. We felt that our requirements & views were listened to & more information was given when requested. The paperwork was mostly done efficiently.
Kimberley made the whole process easy to complete & was a pleasure to deal with. Manager Ed presented my wife with a beautiful bunch of flowers & gave me the promised 10th Honda free (only a hot wheels version!!!)
18 March 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Mr May. We are thrilled to hear that this is your 10th Honda purchased from John Banks Honda Ipswich, what an incredible milestone! It’s great to know our team, including Kimberley and Manager Ed, provided you with excellent service and made the process enjoyable. We hope you and your wife continue to enjoy driving Honda vehicles, and we look forward to assisting you again in the future.
Best regards,
John Banks Honda Ipswich
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