Jewellery Doctor Reviews 

948
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting the high quality of craftsmanship and the brilliant skill applied to repairs, often restoring cherished items to their original beauty or even better. Many appreciate the clear communication, competitive pricing, and efficient process, with items frequently returned sooner than expected. People also highlight the ease of the user experience, from initial quotes to secure packaging, making them feel confident in sending their valuable jewelry for repair. Many consumers expressed their satisfaction with the long-lasting results of the repairs and the professionalism shown throughout the entire process, leading to strong recommendations for others needing similar services.

What people talk about most

Service

Customers consistently note positive experiences with service, often describing it as excellent,... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of workmanship and... See more

Product

Reviewers mention positive feedback about product, with many expressing delight over their jewelry being... See more

Price

Reviewers highlight positive aspects of price, consistently finding the services to be reasonably priced and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, highlighting the ease and simplicity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Links of London bracelet got broken. I am shocked when knowing that Links is no longer exists. I searched online for a repairing shop, luckily I come across Jewellery Doctor! They offer speedy &... See more

Rated 5 out of 5 stars

I’ve used Jewellery Doctor many times to re-string my Links of London bracelet. Quality craftsmanship I know my item is in safe hands. To me it’s unique from beginning to end. Make contact receive env... See more

Rated 5 out of 5 stars

I have a very old sentimental ring that due to constant wear had become thin and broke. Several years ago I took it to a local jeweller who said it couldn’t be repaired. It sat in my jewellery box fo... See more

Rated 5 out of 5 stars

I was dubious about sending my Links of London sweetie bracelet for re stringing to the Jewellery Doctors. Rest assured everything was great. The whole process took about a month and my bra... See more


Company details

  1. Repair Service

Information provided by various external sources

We repair ALL types of jewellery. Whatever your requirements, our expert team are here to help. Everything you need for your damaged or broken jewellery is carried out in our jewellery workshop by professional repairers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

948 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(948)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always such an easy process

Always such an easy process. I have used Jewellery Doctor quite a few times and this time was to have an unusual gold gate watch strap shortened. No local jewellers could do it as it was quite intricate.
Jewellery Doctor did it for me. Quick turnaround and good price.
Highly recommended.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a chain polished and cleaned after…

Had a chain polished and cleaned after 18 years was abit discoloured
When I got it back it was like the day I received it as a gift absolutely amazing
Very good communication from the day I enquired and an amazing price I will 100% be using the company again

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Always great service

I have used Jewellery Doctor many times and they have always provided an excellent service. The repairs have been perfect and the whole process is easy and you are kept informed at every stage. I wouldn’t hesitate to recommend them or use him again.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I sent my engagement ring off for re sizing, communication was really good, updated when it was received and then subsequently in the workshop. Sent back recorded delivery in a short time frame. My ring fits perfectly and it's so clean and shiny, I will definitely use again

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Thrilled!!!

I have a very old sentimental ring that due to constant wear had become thin and broke. Several years ago I took it to a local jeweller who said it couldn’t be repaired.
It sat in my jewellery box for 2 years and then I found out about the Jewellery Doctor from a search. From beginning to end they were prompt in replying really helpful and I received it back perfect and I can’t praise them enough. Would highly recommend

1 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!

Sent a ring recently for a simple split repair. Service was reasonable quick. However partner had the ring on less than an hour and it split in same place.

As I now don’t trust to send it back I have now taken it to a local jewellers for repair. They said original repair was very poor.

I wouldn’t even give 1 star if the option was there. Extremely disappointed. Turned out an expensive repair now having to pay again but it’s his grandmothers ring so very sentimental. And second repair costing less so wish I went there in first place instead of giving the “Doctor” a chance.

17 June 2026
Unprompted review
Jewellery Doctor logo

Reply from Jewellery Doctor

Good evening Sharon.

I am sorry you feel you have had a bad experience, but as you have said you haven't given us the chance to investigate this let alone take any sort of action to make it right. This review is the first we have heard about your bad experience.

If you had even sent us an email to explain we would be able to put this right for you as sometimes repairs to fail which is why we offer a one year guarantee on all or repairs.

As far as the repair being poor, we utterly dispute this given our many five star reviews on this platform saying the opposite, other jewellers commenting on work is highly unprofessional especially given we have not had a chance to review.

I am sorry your experience has not been good, but I reiterate, if you had contacted us before it would have been made right and at no further expense to yourself.

Rated 5 out of 5 stars

My go to jewellery repairer

My go to jewellery repairer. I have used them a few times now and as always I was not disappointed with the job done on my Husbands re-sized wedding ring. Good price, good timescale, good job. Thank you

1 July 2026
Unprompted review
Rated 3 out of 5 stars

Sent two matching bracelets made it…

Sent two matching bracelets made it clear they were mother and daughter matching bracelets that were broken. Fixed one fine but fixed the other one differently with only 1 gem instead of two. Which was not made clear to me when accepting the work to be carried out on the jewellery. Took a gamble with using them and I am genuinely disappointed

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Returning customer

Another fabulous experience with using Jewellery Doctor. You feel confident your jewellery is in safe hands as they keep you updated at every stage of the repair. My resized ring was bright and shiny on it's return....you couldn't see the join! A good price for a professional service.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Very happy with the communication along the way as the items repaired were hugely sentimental. Repaired, polished and sent back good as new. Very pleased with the service

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous, really professional, reliable and great quality workmanship and will definitely use again. Thank you

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Returning Customer

Replate a Diamond Engagement and Wedding Band. Such an easy process to get your jewellery looked at. Great Service: Bag, Quote, Accept, Fixed, Returned. Then you realise how dull, tired and awful it looked when you sent it. Now looking brand new and what a sparkle! Great Job.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to…the return.

Excellent service from start to finish.Felt my gold broken stain was always safe and was returned looking new.Thank you so very much will use you again saved paying for a new/used gold chain that is a rip off.This company get my top marks.

19 June 2026
Unprompted review

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