J.C. Campbell Electrics Reviews 

4,976
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 421 reviews, reviewers overwhelmingly had a great experience with this company. Buyers frequently express complete satisfaction with the outstanding prices, noting significant financial savings and incredible overall value compared to other major retail competitors. People also genuinely appreciate the reliable delivery service, explaining that purchases arrive securely packaged, fully functional, and right on the scheduled date. However, some customers also noted experiencing unexpected delivery delays, lengthy waiting periods, or frustrating customer service issues involving external couriers. A small group of people additionally mentioned receiving faulty or damaged goods and struggling to receive prompt replacements, refunds, or proper manufacturer support.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping, affordable rates,... See more

Product

Customers consistently note positive experiences with product, highlighting that items arrive on time, match... See more

Price

Users describe positive interactions with price, frequently highlighting that costs are much lower than... See more

Service

Reviewers highlight positive aspects of service, consistently praising fast delivery, good communication, and... See more

Order

Reviewers mention positive feedback about order, noting that the whole process from order to delivery is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a fridge freezer on JC Campbells website on Friday.I received a e- mail on the same day stating the freezer wasn’t in stock & they would order it in for me. I then received a telephone call t... See more

Company replied

Rated 5 out of 5 stars

Searched around for the best prices for Miele Blizzard and came across J C Campbell. I had to call to confirm a couple of details re the Miele Blizzard I was purchasing. The staff were incredibly fr... See more

Company replied

Rated 5 out of 5 stars

Bought Dyson V10 Animal vaccum cleaner following recommendation from WHICH Magazine. I was not disappointed. The price was the keenest and delivery on time. They also sent me raw plugs and screws whic... See more

Company replied

Rated 5 out of 5 stars

Very easy web site to pick what you want and ordering is smooth and simple. Excellent price too and loads of attachments included with the Dyson V8 Absolute. Fast delivery and good communication! Or... See more

Company replied



Company details

  1. Appliance shop
  2. also in
  3. Electronics Company
  4. Electronics store
  5. TV shop

About J.C. Campbell Electrics

Written by the company

Shop Laundry

Shop Dishwashers

Shop Refrigeration

Shop Cooking

Shop Small Appliances

Shop Floorcare

Shop TV & Home Entertainment

Shop Audio

About us

For over 45 years, J.C. Campbell Electrics has been established as one of Northern Ireland's leading independent electrical retailers. We have many happy customers who return to us, and it's easy to see why.

J.C. Campbell Electrics offers high quality domestic electrical appliances to suit every household at extremely competitive prices. We can offer everything from that much needed Washing Machine, Tumble Dryer or Fridge Freezer to the must have in Smart TVs, or Sound Systems. We provide our customers with first class products, excellent delivery and after sales service, all at unbeatable prices.

We are a family run business and value all our customers, whether they are shopping in store or online. Check out the reviews for yourself, or give us a call on +442887740519 and we will be happy to answer any of your questions.

JC Campbell Electrics

Written by the company

We're committed to our customers
With over 45 years in business, we have a long standing commitment to our customers, providing excellent levels of customer service.

Free Delivery to UK & ROI* over £50

Free Delivery to UK & ROI* over £50

We offer free delivery to most addresses in UK and Republic of Ireland on orders over £50

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,976)

361 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good

All good - very helpful

22 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Margaret

Thank you for your 5 Star review of J C Campbell Electrics. Your feedback is very much appreciated.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

electric carving knife arrived on time…

electric carving knife arrived on time and well packaged have never dealt with them before but will be looking in future a no hassle transaction

21 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Colin

Thank you for your lovely review! We're delighted your electric carving knife arrived on time and was well packaged. It's great to hear your first experience with us was hassle-free. We really appreciate your support and look forward to welcoming you back in the future!

Best regards
The Team at
J C Campbell Electrics

Rated 4 out of 5 stars

Purchase supplied promptly and is…

Purchase supplied promptly and is proven to be appropriate to my need

21 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Anthony

Thank you for your positive feedback. We're delighted to hear that your purchase was supplied promptly and has proved to be suitable for your needs. We appreciate your support and hope to serve you again in the future!

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

All good things!

Not too long for delivery and wrapped item up as requested, as it was a present for my husband, so really pleased with the service. Thank you.

21 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Sam

Thank you for your 5 Star review of J C Campbell Electrics. We are happy to hear that your order was wrapped as requested, that delivery did not take too long and that you were really pleased with our service.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Fantastic service from ordering to delivery

Product great, very quick speed of delivery

12 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi CH

Thank you for your 5 Star review of J C Campbell Electrics. We are delighted to hear that you found our service Fantastic, that you order was delivered quickly and that you are happy with you purchase.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Excellent Cpmpany

I was kept in "the loop" from order to delivery

11 October 2026
Unprompted review
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Gillian

Thank you for your 5 Star review of J C Campbell Electrics. Your feedback is very much appreciated.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Delivery was quick despite the…

Delivery was quick despite the distance, order arrived properly packaged and exactly as ordered.

19 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Alison

Thank you for your 5 Star review of J C Campbell Electrics. your feedback is very much appreciated.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Product was cheaper than anywhere else and delivery was quick. I would definitely use this company again and would definitely recommend them.

6 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Sarah

Thank you for your fantastic review! We're delighted to hear that you were happy with our prices and quick delivery. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Cheapest price and quick delivery

Cheapest price and quick delivery

12 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi David

Thank you for your feedback! We're glad you found our prices affordable and delivery quick. We truly appreciate your support and look forward to serving you again.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Good Price

Good Price. Fast delivery

12 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Peter

Thank you for your 5 Star review of J C Campbell Electrics. We are delighted to hear that you where able to find the product that you wanted at the right and that it was delivered in good time.

Kind regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

I got what I ordered

It wasn't "great" - I ordered online & what I ordered arrived! And now I'm being asked to rate my experience - when I buy milk from the local shop they just say "good morning"!

1 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Patrick

Thank you for your 5 Star review of J C Campbell Electrics. We appreciate that receiving what you ordered may simply be what you expect, rather than an experience you would describe as “great”! We do however appreciate you taking to the to respond to our review request; we hope that you are happy with your purchase and that we may have the opportunity to serve you again in the future.

Best regards
The Team at
J C Campbell Electics

Rated 5 out of 5 stars

Great customer service

Great customer service. Not just an internet order but a bit of care with the sale process through to despatch. Suzanne was very helpful.
Highly recommended

8 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Amanda

Thank you so much for your lovely review and recommendation! We’re delighted to hear that you received such great customer service and that Suzanne was able to assist you throughout the process. We believe that a little care and personal attention can make all the difference, so it’s wonderful to know this was reflected in your experience. We’ll be sure to pass your kind words on to Suzanne. Thank you again for your support!

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Allison

Thank you for your 5 Star review of J C Campbell Electrics. We are delighted to hear the you where able to find the product that you wanted at a great price and that it was delivered in good time.

Best regards
The Team at
J C Campbell Electrics

Rated 1 out of 5 stars

Absolutely Disgraceful Service! No Delivery, No Refund and Now No Communication!

One of the worst shopping experiences I have ever had. I strongly advise anyone considering purchasing from J.C. Campbell Electrics to think twice.

I purchased a dishwasher for £1,358, with delivery originally agreed for 6 October 2026. The appliance never arrived.

After numerous emails, broken promises and repeated assurances, I was told that the courier, Woodsides, would deliver it on Friday or, at the absolute latest, Saturday morning, 10 October.

Once again, NOTHING ARRIVED!

I wasted almost two weeks rearranging my work commitments, waiting for deliveries that never happened and constantly chasing the company for updates.

Eventually, the company acknowledged the failed delivery, apologised and confirmed that my order would be cancelled and a full refund issued.

You would think that would be the end of it. Unfortunately, it wasn't.

I STILL HAVE NOT RECEIVED MY £1,358 REFUND!

Because of the complete failure to deliver my order, I opened a dispute through PayPal to protect my money.

Instead of simply responding to PayPal and cooperating with the refund process, the company informed me that they could not process my refund unless I closed the PayPal dispute.

Why should I give up my buyer protection when I have received neither the appliance nor my money?

I explained that they could respond directly through PayPal and resolve the matter. Now they have stopped responding to my emails altogether.

As of 17 October 2026:

No dishwasher delivered.

No refund received.

Almost two weeks wasted.

Repeated delivery promises broken.

Communication has stopped.

£1,358 still outstanding.

For a company selling expensive appliances, this level of customer service is absolutely appalling.

I paid £1,358 in good faith, received nothing, and have now been left chasing my own money.

An apology means absolutely nothing when it is not followed by action.

I would never purchase from this company again and cannot recommend them to anyone.

AVOID!

17 October 2026
Unprompted review
Rated 5 out of 5 stars

The reason I have given 5 stars is…

The reason I have given 5 stars is because of the prompt way you dealt with my order

5 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Patrica

Thank you for your 5 Star review of J C Campbell Electrics. e are delighted to hear that you were happy with the prompt way that we dealt with your order.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Very quick and efficient delivery…

Very quick and efficient delivery despite the distance! Extremely satisfied.

2 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Tania

Thank you so much for your lovely feedback! We’re delighted to hear that you were satisfied with our quick and efficient delivery. We truly appreciate your support and hope to serve you again soon.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Couldn’t get my item anywhere but here

Couldn’t get my item anywhere but here. I phoned them to check they definitely had it, spoke to a real person and received it within a few days. 10 out of 10 from me. Thank you 🙏

1 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Nicola

Thank you so much for your fantastic review! We’re delighted we could help you find the item you were looking for and get it delivered to you so quickly. It’s great to hear you had a positive experience with our team. We really appreciate your support and your 10/10 rating!

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Best price on line and free fast…

Best price on line and free fast delivery. What's not to like.

1 October 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Richard

Thank you for your great review! We’re delighted you found our prices competitive and enjoyed our fast, free delivery. Your support means a lot to us, and we hope to serve you again soon.

Best regards
The Team at
J C Campbell Electrics

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