Webbs Electrical Reviews 

Staff were friendly and helpful.It was nice to deal with a local,independent shop.

Very helpful, Friendly, Efficient staff. Thank you.

You only know what a company is truly like if something goes wrong - anyone can sell you something. We bought an AEG tumble dryer from Webbs in early 2025 (19m ago) and it developed a fault. The repair company (Pacifica) assigned by Electrolux to fix the machine were completely incompetent. Truly awful. After several failed repair attempts we turned to Webbs for help and they were superb. We wanted to reject the machine as we had lost all trust in Pacifica or Electrolux. Within days, we had everything arranged with Electrolux and they agreed to the return. Webbs had a new machine to us within days. Superb customer service, excellent comms, fast delivery. We feel like we have found a great retailer and will certainly be returning. Highly recommended,

Order for a new Bosch oven placed on Oct 4th. Confirmation call on the 5th to say it should be in store on the 9th and then couriered for delivery a few days later. No confirmation phonecall so rang on the 10th to check. Told there were delays getting it from the warehouse, arriving at store on 13th. Called to confirm on the 13th, told it was delayed and would be in store on the 16th. No confirmation phonecall so rang on 17th, delayed again, would be in store on 20th. At this point I lost the what little patience I had left and said that they could refund my order and compensate me the cost of ordering the same one from a high street retailer at slightly higher cost. Was told that compensation isn't something that they offer. Was eventually told it would be with me on Thursday the 22nd, and luckily it did. Poor service, even worse customer care. Wouldn't recommend.

Prices were the best I could find for my appliance. Confusingly, the email I received when I signed up stated free UK delivery on orders over £299 but this is not the case when ordering on the website. However, an email or two to customer services and they arranged free courier delivery within the week with excellent tracking. I had my appliance mid-morning and was up and running later the same day.
Excellent company to deal with and very friendly and helpful customer services.

Helpful staff, good service.

I’d been thinking about getting a stand mixer for a couple of months and after doing lots of research and asking friends and family i decided to buy the Kenwood Kmix. I also decided after reading reviews that i wanted the stainless steel bowl instead of the much heavier glass bowl. I am absolutely delighted with my choice and so glad i found it on Webbs Electrical. It was so easy to place the order and was able to choose a delivery date that suited me. I received a text letting me know they were an hour away on the day and were super helpfull and professional. Webbs Electrical was also by far the best price and after resdy all the reviews i had every confidence in buying from them.

The company was very helpful, communication was great, the appliance was delivered as arranged well packed in new an undamaged condition. And best of all it was £150 cheaper than national appliances store.
Very pleased.

Great service from start to finish. The courier choice left a little to be desired, but everything else they did made the bigger appliance chains look like amateurs!

Over the summer We've had under the counter fridge broke down webbs sorted the problem out for us, then our washing machine broke down webbs again came to the rescue sorted the problem out this is why we use webbs they are very helpful and competitive 👍

Very quick delivery & fitters very polite

Very knowledgeable and helpful

We were looking for more than one appliance after having a new kitchen fitted so needed some expert advice. Webbs were excellent at explaining all the different options and the difference in makes and models. We had not had the same experience with some of the other major suppliers. We were not restricted to a delivery date so could have our appliances delivered to suit around the kitchen fitters. We would highly recommend them to others who would like the same level of service as we received.

I found the washing machine I was looking for on the website, and decided to place an order, as the company appeared have an excellent Trustpilot rating.
On the 'add to basket' product page I ticked the boxes for delivery/installation and removal of old appliance, as I needed both.
Address and postcode was entered on the order page. There was also an option to select a delivery date, which I did.
The order (via Paypal) was placed and charged.

A little while later I received an email stating that it was a company that did not offer installation or removal/recycling to my area. This was mentioned nowhere on the product, order, or details pages. Despite having an address and order requirements that were incompatible with their capabilities and they were unable to fulfil, the order could still be completed and they were able to take my money.

I understand that some companies only have local delivery. However it should be standard practice to state this upfront, on all relevant pages, before an order is placed and paid for.
This has been an annoying waste of time, which could have been avoided by simple attention to detail and proper information for potential customers. I would not be confident using this company for anything else because of this lack of common sense and customer care.

Friendly, responsive, and helpful. Easy to talk too and products are well priced

Amazing service, prices and products from the best electrical store around. Tim and the team are completely deserving of their excellent reputation for putting the customer first, to a standard that you won't find anywhere else. Thank you!!!!

Good communication throughout the process. Reasonable, competitive pricing. Contact made en- route as promised an hour before delivery and friendly delivery drivers. Would use again.
There was a longer wait period than I was expecting but was given the option to cancel the order if I wanted. I wasn't overly bothered as it was a only a dish washer, no hardship. Thank you

It was easy to shop online for the product. A curtesy phone call was received the following day to confirm transaction.
But it took 5 days before the item was forwarded to the courier and additional 2 days for delivery. This, in my view, was the weakest part of the process and an additional prompt was needed to speed up the delivery.
Delivery itself was well scheduled and swift.