jAlbum Reviews 

6,090
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the software because it is intuitive, very easy to use, and allows them to quickly create and share professional photo albums online without needing advanced coding skills. People frequently mention that the customer support team is extremely fast, friendly, and helpful when resolving any issues. Some reviewers were not happy with the complexity of certain skins and options, noting that navigating the tool and adjusting specific details can be quite difficult. A few people also felt that the licensing pricing options or unexpected bugs presented occasional challenges during their daily digital workflow.

What people talk about most

User experience

Customers report a high level of satisfaction with the user experience, highlighting the software as... See more

Product

Consumers find product to be overwhelmingly positive, praising its ease of use and professional results.... See more

Website

Clients share positive opinions on website integration and photo sharing capabilities. Reviewers highlight... See more

Application

Reviewers mention ambiguous feedback about app performance, noting that it is fantastic and has gone from... See more

Customer service

Users describe positive interactions with customer service, highlighting friendly, helpful, and competent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've tried out a bunch of galleries of all kinds (web-based, plugins, etc.)... and I've never really found anything that truly met my needs... JAlbum is definitely different... it lets you build galle... See more

Company replied

Rated 5 out of 5 stars

JAlbum simply works well. I've been using JAlbum since Version 10 and it is perfect for displaying online galleries and serving ZIP files of photos to my clients. It's a must-have for businesses to... See more

Company replied

Rated 5 out of 5 stars

When exterminating everything to do with Adobe (several apps), four years ago, I needed something to replace Adobe Lightroom's gallery-building feature. jAlbum was the perfect replacement, and has re... See more

Company replied

Rated 5 out of 5 stars

jAlbum support was excellent. I accidentally upgraded my subscription instead of renewing it. I emailed support and the problem was fully corrected and support was very fast and friendly and accurate.... See more

Company replied


Company details

  1. Software company
  2. Web hosting company

Written by the company

Jalbum is the most flexible way to share photo albums on the Internet. The free Jalbum software creates web albums of your digital images, and then you can publish your albums to Jalbum's free hosting alternative or any other server. Share your albums with millions of users on jalbum.net. Jalbum - Set your pictures free

jAlbum Details

Written by the company

Powerful web album software
Use the jAlbum desktop application to create professional looking online photo albums for any web site. Customize your albums to the finest detail with hundreds of album templates to choose from.
Living community site
The jalbum.net site is not just a place where you store your albums. Follow great photographers from all over the world, like and comment on other peoples' albums and get feedback on yours. Connect with Facebook or Twitter and share your albums with your friends.
Album storage
You will need to store your creations somewhere, and if you don't already have your website why not host your albums with us? We offer a robust, streamlined storage for web albums and seamless integration with our desktop application.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(6,090)

248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best album software I have ever found!

Best album software I have ever found!
Great options, very fast to use and update your albums. Helpful staff if needed. What’s not to like👍

26 August 2026
jAlbum logo

Reply from jAlbum

Happy to hear that :-). Thanks Peter!

Rated 3 out of 5 stars

The setting up a webpage for pics was a…

The setting up a webpage for pics was a bit clumsy (maybe partly because it was quite new to me), but a nasty surprise to me was that FSecure browsing protection prevented logging on to my album on PC (Firefox/Chrome/Edge).

22 June 2026
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Reply from jAlbum

Thanks for your review, but shouldn't that negative part reflect on FSecure and not jAlbum?

Rated 4 out of 5 stars

good product

good product, worked well in the past. Don't have much experience with the resent releases. However the options buying or renting is a bit confusing.

6 August 2026
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Reply from jAlbum

Hi, I guess you refer to subscribing vs buying jAlbum. If you have you own hosting, then you can buy jAlbum and use it for life. This also includes free updates within 12 months from purchase. If you don't have your own hosting, then you can subscribe to various storage plans that also include a license for the duration of the storage subscription.

Rated 5 out of 5 stars

Great tool

Great tool, have been using it for years now.

5 August 2026
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Reply from jAlbum

Thanks. Happy to hear that :-)

Rated 2 out of 5 stars

Jalbum is hard to use now

I have obtained a perfect technical support.

Before 10 years Jalbum generated simple and usable galleries. I can start to use gallery without any need of technical support.

Now Jalbum generates tons of over-engineered javascripts. Skins are too complex, buggy and difficult to handle.

The worst situation is, that some skins are not supported and user is not notified before using them. When he writes about problems to forum, his thread is blocked. I hoped, that forum is for community discussion and making discussion about some skin to be reason for erasing discussion thread is too bad.

2 August 2026
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Reply from jAlbum

We're sorry you're not happy with jAlbum. We have always allowed third-party developers to contribute skins, to give users as many options as possible. But since these developers are independent, we can't answer for the level of support they provide. Some skins aren't supported in the user forums at all. For problems with those skins, you'll have to contact the developer directly. I note, however, that a quick, simple solution was provided to you for the skin problem you identified.

Rated 4 out of 5 stars

It works

It works! A very few bugs, but I figure that's me learning the thought pattern of the tool and running into things that don't normally get exercised. Complex UI, but then it's a very accommodating tool and so lots of options. Bottom line: it works.

24 July 2026
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Reply from jAlbum

Thanks for sharing your opinion of jAlbum Brian!

Rated 5 out of 5 stars

What awesome software

Wow, what awesome software, makes sharing photos a breeze, so many options during the process, makes your final product look professionally done.

12 June 2026
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Reply from jAlbum

Great to hear. Thanks for sharing your opinion of jAlbum!

Rated 5 out of 5 stars

I love Jalbum a lot

I love Jalbum a lot, because it offers lots of skins fitting with various websites and is easy to implement. I'm a happy user for years and I will be using it as long as I can.

15 July 2026
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Reply from jAlbum

Thanks for sharing your positive experience on using jAlbum!

Rated 4 out of 5 stars

Easy process to build albums

Easy process to build albums. Wording for skins options somewhat cryptic, not intuitive. E.g. PhotoSwipe that I use the most.

17 July 2026
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Reply from jAlbum

Thanks for your feedback. What skin are you referring to?

Rated 5 out of 5 stars

One of the most interesting travel…

One of the most interesting travel stories. It makes you love Kenya without ever going there.

23 July 2026
Unprompted review
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Reply from jAlbum

Thanks. jAlbum galleries are great for story telling, aren't they?

Rated 5 out of 5 stars

Excellent user friendly software which…

Excellent user friendly software which i have used for a community website for almost 20 years. Regularly updated and improved. A good buy, you will not regret the purchase!

16 July 2026
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Reply from jAlbum

Thank you for your positive words on jAlbum!

Rated 3 out of 5 stars

my needs for such tools are rare

my needs for such tools are rare. So it's not easy to create albums while forgotting previous work with J-album. I used it only 2/3 times, and, after some time to learn its possibilities, i'm afraid having forgotten this investment. But i was proud of the results for myself, less for the returns... If a new purpose occurs I wille probably return to J-Album.

26 June 2026
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Reply from jAlbum

If you're an occasional user, when jAlbum's search bar comes in handy. Just type what you're looking for and it takes you to the right setting. All at CTRL+Space.

Rated 4 out of 5 stars

It is a great product

It is a great product, particularly suitable for people who lack coding skills. I love it for the ease of use and the amazing results. However, there are a few bugs and problems that need to be corrected. For instance, I am not able to italicize the scientific names of the organisms shown in the photo galleries I have made.

11 June 2026
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Reply from jAlbum

Hi, Doing so should certainly be possible using the embedded html editor. (Right-click and select "Open HTML editor"). If uncertain, just post in our forum at https://jalbum.net/forum

Rated 3 out of 5 stars

The renewal process did not go well

The renewal process did not go well. Initially failing, I emailed support enquiring as to why (the message was not helpful). Response was slow so I kept trying with payment - and finally succeeded. Eventually heard from support (with an apology for the slow response).
Still love the product though.
Ticket #66951

7 June 2026
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Reply from jAlbum

Thanks Rod. Sorry you experienced slow response from us.

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