jaja is a good card to have. Recognized everywhere and very speedy payments at usage. The credit limit is good but could, perhaps, be a little bit higher as life is becoming more expensive and purch... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had other cards which I applied for on line, but in my experience this has been the best so far. I was pleasantly surprised how easy and straight forward the whole process was, always kept in... See more
Company replied
Straight forward setting up on the account, my experience as a more mature person, not Tech 100% savvy, everything was so easy no hassle no need to phone anyone, everything explained so easily. The se... See more
Company replied
Jaja's application is straightforward. No BS! THE APP is great. The communication couldn't be better. I don't know, I think it's the best credit card Ive had in the past two decades
Company replied
Company details
- #15 of 28 best companies in Money & Insurance
About Jaja
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
Contact info
PO Box 10782, LE18 9HS, Wigston, United Kingdom
- www.jaja.co.uk
4.5
Excellent
16k reviews
Asks customers to review
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My credit is poor easy application and…
My credit is poor easy application and decent app to use
23 August 2026
Jaja Card …
Easy to apply and card delivered very quickly. Web site easy to understand. Thank you.
23 August 2026
I was a victim of fraud on 31st August…
I was a victim of fraud on 31st August and was treated like the criminal by Jaja.
Every other credit card provider has blocked transactions or reimbursed me instantly for my loss. I will be taking this further with the FOS but for the mere handling of this situation by customer representatives of Jaja I am very offended and disappointed and will be cancelling all business with them and would advise not a single person to use their services.
3 September 2026
Unprompted review
Good to be with them
22 October 2025
This is just an all round brilliant…
This is just an all round brilliant card and company easy to use app kept informed of use balance and offers Great
3 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very easy and very fast application…
Very easy and very fast application with this company. Great customer service.
20 August 2026
Reply from Jaja
Hi Sophie,
Thank you so much for your review! 😊
We’re delighted to hear that you found the application quick and straightforward, and that our customer service team made a great impression. 💳✨
We’re always aiming to make things simple and clear, so it’s great to know that came through in your experience.
Thanks for choosing JAJA! 🚀
Thank you,
Natalie D.
Very good service
Very good service. Intrest is not cheap so aiming to reduce balances in time.
2 September 2026
Reply from Jaja
Hi Andrea,
Thank you so much for your review! 😊
We’re really pleased to hear you’ve had a positive experience with our service. 💳✨
We appreciate your honest feedback, and it’s great to know you’re making plans to manage your balance in a way that works for you.
Thanks for choosing JAJA, we really appreciate your feedback and support! 🚀
Thank you,
Natalie D.
The app and card is very easy and…
The app and card is very easy and straightforward to use
2 September 2026
Reply from Jaja
Hi Andy,
Thank you so much for your review! 😊
We’re really pleased to hear that you find both the app and card easy and straightforward to use. 💳📱It’s great to know you’ve had such a smooth experience with our service.
Thanks for choosing JAJA, we really appreciate your feedback! 🚀
Thank you,
Natalie D.
Quick,simple and easy to use
13 August 2026
Reply from Jaja
Hi Shane,
Thank you so much for your review! 😊
We’re delighted to hear that you found everything quick, simple and easy to use. 💳✨It’s great to know you’ve had such a smooth experience with our service!
Thanks for choosing JAJA, we're always here to support you! 🚀
Thank you,
Natalie D.
Easy application to complete
Easy application to complete, very quick decision made, lots of information sent to me straight away, made it very comfortable for me, excellent
1 September 2026
Reply from Jaja
Hi Wayne,
Thank you so much for your lovely review! 😊
We’re delighted to hear that you found the application easy to complete and received a quick decision. 💳✨It’s great to know that the information provided helped make the process feel comfortable and straightforward for you.
Thanks for choosing JAJA! 🚀
Thank you,
Natalie D.
I'm really happy to use jaja credit…
I'm really happy to use jaja credit card. Its really a good experience.
1 September 2026
Reply from Jaja
Hi Muhammad,
Thank you so much for your lovely review! 😊
We’re really pleased to hear you’ve had such a positive experience using your JAJA card. 💳✨It’s great to know everything has been working well for you and that you’re enjoying the experience.
Thanks for choosing JAJA, we truly appreciate your feedback! 🚀
Thank you,
Natalie D.
I applied as I already have a card with…
I applied as I already have a card with zable, I have been with zable some time, never missed a payment. I'm long tem disabled and zable are fantastic. I applied with Jaja on the eligibility checker and got declined immediately. Quite frustrating to be honest because in a good payer.
31 August 2026
Unprompted review
Reply from Jaja
Hi Neil,
Thank you so much for your review! 😊
We’re delighted to hear that everything was quick and easy for you. 💳✨It’s great to know you had such a straightforward experience from start to finish.
Thanks for choosing JAJA, we're always here to support you! 🚀
Thank you,
Natalie D.
Reply from Jaja
Hi Jonathan,
Thank you so much for your review! 😊
We’re really pleased to hear that you’ve had a positive experience with our communication. Keeping things clear and making sure our customers feel informed is really important to us. 💳✨
Thanks for choosing JAJA! 🚀
Thank you,
Natalie D.
You are not accessible!
27 August 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
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